BMO is currently sourcing for a Data and Reporting Analyst - Senior. This is a hybrid contract role in the Greater Toronto Area (GTA) with 2 days in office per week.
Role Overview:
This role supports Treasury & Payment Solutions Technology by transforming complex ITSM and operational data into actionable insights that enhance service performance and strategic decision-making. The analyst will lead the design and evolution of enterprise reporting solutions using Power BI and ServiceNow, partnering with technology, operations, and business stakeholders to drive proactive, insight-driven operations.
Key Responsibilities:
Design and deliver Power BI dashboards to provide visibility into ITSM performance, KPIs, and operational health Integrate and analyze data from ServiceNow (Incident, Problem, Change, CMDB), cloud, infrastructure, and application sources Translate complex data into clear, executive-ready insights highlighting trends, risks, and opportunities Perform proactive trend analysis to identify systemic issues and continuous improvement opportunities Partner with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable solutions Establish and maintain standard reporting frameworks, KPI definitions, and data models Ensure data quality, governance, integrity, and documentation across reporting solutions Drive automation and continuous improvement to reduce manual effort and enhance reporting efficiency Facilitate cross-functional discussions to support data-informed decision-making
Must-Have Skills:
5 to 7+ years of experience in reporting, analytics, or business intelligence roles 5+ years of Power BI development experience, including data modeling, DAX, and dashboard design Strong understanding of ITIL framework and Site Reliability Engineering practices Hands-on experience with ServiceNow ITSM data (Incident, Problem, Change, CMDB) and operational reporting Proven ability to translate data into meaningful insights and compelling narratives for business and leadership audiences Strong analytical mindset with ability to identify trends, patterns, and anomalies Experience working cross-functionally with technical and business stakeholders Excellent communication, facilitation, and documentation skills Experience in Information Technology environments, preferably within financial services
Nice to Have Skills:
Previous financial services experience
Ideal Candidate:
Demonstrates autonomy and leadership in driving projects without hand-holding Creative thinker capable of proposing innovative solutions Strong attention to detail with a focus on data accuracy and quality Ability to work independently in a fast-paced, high-visibility environment
