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Gestionnaire de projets – Services aux utilisateurs et projets technologiques
- Montreal, QC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English · French
- Posted
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Archived listing. The details below describe a past opening.
English section of this bilingual listing.
Project Manager – End-User Services and Workplace Technology Projects:
On behalf of our client in the financial sector, Procom is searching for a Project Manager – End-User Services and Workplace Technology Projects for a contract role. This position is hybrid in Montréal, Québec, with 4 days per week onsite.
Project Manager – End-User Services and Workplace Technology Projects - Job Description:
The Project Manager – End-User Services and Workplace Technology Projects will support the End-User Services function by ensuring operational continuity while providing leadership and oversight for workplace technology and end-user initiatives. The role requires a strong blend of end-user services experience, project management, and stakeholder management, working closely with internal technology teams, external service providers, and business partners.
Project Manager – End-User Services and Workplace Technology Projects - Responsibilities:
- Oversee day-to-day delivery of end-user support services and ensure continuity of services.
- Manage operational issues, incidents, and escalations in coordination with internal teams and external service providers.
- Support executive leadership and VIP users’ technology needs, including support during key meetings and corporate events.
- Monitor service performance, identify improvement opportunities, and contribute to prioritization based on operational and business needs.
- Provide guidance to the end-user support team and maintain strong relationships with stakeholders and vendors.
- Provide oversight and direction for ongoing workplace technology and end-user initiatives, ensuring alignment with business priorities.
- Lead meeting-room technology improvement initiatives in collaboration with internal teams, integrators, and vendors.
- Oversee end-user technology lifecycle initiatives (laptops, monitors, peripherals), including inventory management and asset tracking.
- Plan, coordinate, and track projects, addressing risks, dependencies, and issues as needed.
Project Manager – End-User Services and Workplace Technology Projects - Mandatory Skills:
- 8+ years of experience managing end-user environments, IT support, IT operations, and workplace technologies.
- Demonstrated leadership delivering complex technology projects.
- Experience managing vendors and strategic IT partners.
- Strong project management skills, including prioritization, risk management, decision-making, and stakeholder management.
- Solid understanding of end-user hardware and lifecycle management.
- Excellent communication skills and ability to work with executive-level stakeholders.
- Ability to coach and collaborate effectively with existing teams while respecting established roles and responsibilities.
Project Manager – End-User Services and Workplace Technology Projects – Nice-to-Have Skills:
- Financial/banking industry experience.
- Experience with meeting room and collaboration technologies, including Microsoft Teams Rooms and audiovisual environments.
Project Manager – End-User Services and Workplace Technology Projects – Assignment Length:
This is a 6-month contract.
Project Manager – End-User Services and Workplace Technology Projects - Start Date:
ASAP.
Project Manager – End-User Services and Workplace Technology Projects - Assignment Location:
Montréal, Québec, hybrid (4 days per week onsite).
This posting is for an existing vacancy.
Read the full bilingual original
Gestionnaire de projets – Services aux utilisateurs et projets technologiques:
Au nom de notre client du secteur financier, Procom recherche un(e) Gestionnaire de projets – Services aux utilisateurs et projets technologiques pour un mandat contractuel. Ce poste est hybride à Montréal (Québec), avec une présence au bureau 4 jours par semaine.
Gestionnaire de projets – Services aux utilisateurs et projets technologiques - Description du poste:
Le(la) Gestionnaire de projets – Services aux utilisateurs et projets technologiques appuiera la fonction Services aux utilisateurs en assurant la continuité des opérations, tout en offrant du leadership et de la supervision pour des initiatives technologiques et d’environnement de travail. Le rôle requiert une combinaison d’expérience en services aux utilisateurs, en gestion de projets et en gestion des parties prenantes, avec une collaboration étroite avec les équipes internes de technologie, les fournisseurs externes et les unités d’affaires.
Gestionnaire de projets – Services aux utilisateurs et projets technologiques - Responsabilités:
- Superviser la prestation quotidienne des services de soutien aux utilisateurs et assurer la continuité des services.
- Gérer les enjeux opérationnels, les incidents et les escalades en coordination avec les équipes internes et les fournisseurs de services externes.
- Soutenir les besoins technologiques de la haute direction et des utilisateurs VIP, incluant le support lors de réunions importantes et d’événements corporatifs.
- Surveiller le rendement des services, identifier les occasions d’amélioration et contribuer à la priorisation selon les besoins opérationnels et d’affaires.
- Offrir de l’encadrement à l’équipe de soutien aux utilisateurs et maintenir des relations efficaces avec les parties prenantes et les fournisseurs.
- Assurer la supervision et la direction d’initiatives technologiques et d’environnement de travail liées aux utilisateurs, en veillant à l’alignement avec les priorités d’affaires.
- Diriger des initiatives d’amélioration des technologies des salles de réunion, en collaboration avec les équipes internes, les intégrateurs et les fournisseurs.
- Superviser des initiatives liées au cycle de vie des technologies pour les utilisateurs (ordinateurs portables, moniteurs, périphériques), incluant l’inventaire et la traçabilité des actifs.
- Planifier, coordonner et assurer le suivi des projets, en gérant les risques, dépendances et enjeux au besoin.
- 8 ans et plus d’expérience en gestion d’environnements utilisateurs, soutien informatique, opérations TI et technologies du milieu de travail.
- Expérience reconnue en leadership de projets technologiques complexes.
- Expérience en gestion de fournisseurs et de partenaires stratégiques en technologies de l’information.
- Solides compétences en gestion de projets (priorisation, gestion des risques, prise de décision, gestion des parties prenantes).
- Bonne compréhension du matériel destiné aux utilisateurs et de la gestion de son cycle de vie.
- Excellentes habiletés de communication et capacité à interagir avec des parties prenantes de la haute direction.
- Capacité à encadrer et à collaborer efficacement avec l’équipe en place, tout en respectant les rôles et responsabilités établis.
- Expérience du secteur financier/bancaire.
- Expérience avec les technologies de salles de réunion et de collaboration, incluant Microsoft Teams Rooms et des environnements audiovisuels.
Il s’agit d’un mandat de 6 mois.
Gestionnaire de projets – Services aux utilisateurs et projets technologiques - Date de début:
Dès que possible.
Gestionnaire de projets – Services aux utilisateurs et projets technologiques - Lieu de l’affectation:
Montréal (Québec), hybride (4 jours par semaine au bureau).
English version:
Project Manager – End-User Services and Workplace Technology Projects:
On behalf of our client in the financial sector, Procom is searching for a Project Manager – End-User Services and Workplace Technology Projects for a contract role. This position is hybrid in Montréal, Québec, with 4 days per week onsite.
Project Manager – End-User Services and Workplace Technology Projects - Job Description:
The Project Manager – End-User Services and Workplace Technology Projects will support the End-User Services function by ensuring operational continuity while providing leadership and oversight for workplace technology and end-user initiatives. The role requires a strong blend of end-user services experience, project management, and stakeholder management, working closely with internal technology teams, external service providers, and business partners.
Project Manager – End-User Services and Workplace Technology Projects - Responsibilities:
- Oversee day-to-day delivery of end-user support services and ensure continuity of services.
- Manage operational issues, incidents, and escalations in coordination with internal teams and external service providers.
- Support executive leadership and VIP users’ technology needs, including support during key meetings and corporate events.
- Monitor service performance, identify improvement opportunities, and contribute to prioritization based on operational and business needs.
- Provide guidance to the end-user support team and maintain strong relationships with stakeholders and vendors.
- Provide oversight and direction for ongoing workplace technology and end-user initiatives, ensuring alignment with business priorities.
- Lead meeting-room technology improvement initiatives in collaboration with internal teams, integrators, and vendors.
- Oversee end-user technology lifecycle initiatives (laptops, monitors, peripherals), including inventory management and asset tracking.
- Plan, coordinate, and track projects, addressing risks, dependencies, and issues as needed.
- 8+ years of experience managing end-user environments, IT support, IT operations, and workplace technologies.
- Demonstrated leadership delivering complex technology projects.
- Experience managing vendors and strategic IT partners.
- Strong project management skills, including prioritization, risk management, decision-making, and stakeholder management.
- Solid understanding of end-user hardware and lifecycle management.
- Excellent communication skills and ability to work with executive-level stakeholders.
- Ability to coach and collaborate effectively with existing teams while respecting established roles and responsibilities.
- Financial/banking industry experience.
- Experience with meeting room and collaboration technologies, including Microsoft Teams Rooms and audiovisual environments.
This is a 6-month contract.
Project Manager – End-User Services and Workplace Technology Projects - Start Date:
ASAP.
Project Manager – End-User Services and Workplace Technology Projects - Assignment Location:
Montréal, Québec, hybrid (4 days per week onsite).
This posting is for an existing vacancy.
More about this job
Responsibilities
Oversee daily end-user support operations, service continuity, incidents, escalations, and technology support for executives and VIP users. Lead workplace technology initiatives, including meeting-room improvements and end-user hardware lifecycle projects, while coordinating teams, vendors, risks, and stakeholders.
Requirements
Requires 8 or more years of experience in end-user environments, IT support and operations, and workplace technologies, along with demonstrated leadership of complex technology projects. Candidates should have strong project, vendor, risk, and stakeholder management skills, understand end-user hardware lifecycle management, and communicate effectively with executive stakeholders; financial-sector and meeting-room technology experience are preferred.
Skills
- End-User Services
- IT Support
- IT Operations
- Workplace Technology
- Project Management
- Stakeholder Management
- Vendor Management
- Risk Management
- Incident Management
- Service Performance Monitoring
- Asset Inventory and Tracking
- Meeting Room Technology
- Microsoft Teams Rooms
- Audiovisual Environments
- Executive and VIP Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Consulting
Keywords
- End-User Services
- IT Support
- IT Operations
- Workplace Technology
- Project Management
- Stakeholder Management
- Vendor Management
- Strategic IT Partners
- Service Continuity
- Incident Management
- Escalation Management
- Executive Support
- VIP User Support
- Service Performance
- Risk Management
- End-User Hardware
- Hardware Lifecycle Management
- Asset Inventory
- Asset Tracking
- Meeting Room Technology
- Microsoft Teams Rooms
- Audiovisual Environments
- Financial Services
- Banking
- Technology Projects