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Procom

Lead Developer/Application Architect - Contact Centre Space

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Experience: 2+ years of experience as an Architect within IT OR 4+ years of prior Lead developer experience
Posting language: English
Posted: Oct 9, 2026

Original job description

Lead Developer/Application Architect - Contact Centre Space

On behalf of our Banking client, Procom is searching for a Lead Developer/Application Architect for a 12 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Lead Developer/Application Architect - Contact Centre Space - Job Description:

This project involves providing architecture support for contact centers, including migration design and AI support. The role focuses on enhancing existing platforms and integrating new technologies like Amazon Connect to improve contact center operations.

Lead Developer/Application Architect - Contact Centre Space - Responsibilities:

Define solution sets from requirements

Present to large groups of people in person or virtually

Collaborate with internal and external stakeholders

Support architecture for contact centers

Participate in onboarding and AML training

Work on migration design and AI support

Lead Developer/Application Architect - Contact Centre Space - Mandatory Skills:

2+ years of experience as an Architect within IT OR 4+ years of prior Lead developer experience

Strong MS Office experience (Word, Excel, PowerPoint, and Visio)

Experience presenting to large groups of people in person or virtually

Jira and Confluence experience

Excellent communication skills (written and verbal)

Strong interpersonal and time management skills

Team player

Lead Developer/Application Architect - Contact Centre Space – Nice-to-Have Skills:

Agile experience

Contact Centre experience (IVR flows, desktop solutions, telecom etc.)

Experience with Agentic AI solutions

Amazon Solution Architect certification

Experience within a highly regulated environment - Banking, Financial institution or medical

Lead Developer/Application Architect - Contact Centre Space – Assignment Length:

This is a 12 month contract position with the possibility of extension based on business needs and performance.

Lead Developer/Application Architect - Contact Centre Space - Start Date:

ASAP

Lead Developer/Application Architect - Contact Centre Space - Assignment Location:

Toronto, Ontario, Canada with a hybrid work arrangement requiring 2 days onsite and 3 days work from home.

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More about this job

Responsibilities

Define solution sets based on requirements and provide architecture support for contact centres, including migration design and AI initiatives. Collaborate with stakeholders, present to large groups, and help enhance existing platforms and integrate technologies such as Amazon Connect.

Requirements

Candidates need at least 2 years of IT architecture experience or 4 years of prior lead developer experience, along with strong Microsoft Office, Jira, and Confluence skills. Excellent communication, presentation, interpersonal, and time-management skills are required; contact centre, Agile, Agentic AI, Amazon Solutions Architect certification, or regulated-industry experience are advantageous.

Skills

Solution Architecture
Lead Development
Contact Centre Architecture
Migration Design
Artificial Intelligence
Amazon Connect
Requirements Analysis
Stakeholder Collaboration
Presentation Skills
Microsoft Office
Microsoft Visio
Jira
Confluence
Communication
Time Management
Agile

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Solution Architecture
Lead Developer
Amazon Connect
Migration Design
Artificial Intelligence
Agentic AI
IVR Flows
Telecommunications
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Jira
Confluence
Agile
Banking
Financial Institutions
Medical
Regulated Environment
Stakeholder Collaboration
Requirements Analysis
AML Training

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