Closed listing
Level 2 IT Technician
- East Hawkesbury, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Level 2 IT Technician:
On behalf of our Manufacturing client, Procom is searching for a Level 2 IT Technician for a 12 month contract role. This position is onsite at our client’s East Hawkesbury, ON office.
Level 2 IT Technician - Job Description:
The Level 2 IT Technician will provide advanced technical support by handling complex issues escalated from the Level 1 help desk. The primary focus is on maintaining and improving network reliability in the factory environment, ensuring the network is stable and highly available.
Level 2 IT Technician - Responsibilities:
- Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff
- Assess the current network and implement upgrades to improve uptime and speed
- Investigate communication loss affecting production machines using packet captures and monitoring tools
- Work with maintenance and automation teams on machine networks and VLAN segmentation
- Set up and maintain network monitoring and alerting systems
- Coordinate with vendors to diagnose and validate network fixes
- Document processes, procedures, and resolutions clearly and consistently
- Manage user accounts and permissions within Active Directory and Microsoft 365
- Deploy, configure, and maintain office hardware, including servers and network devices
- Mentor Level 1 technicians
- Deep knowledge of Windows, macOS, Linux, and Windows Server operating systems
- Experience with Fortinet, FS, HPE, Ubiquiti, and Mikrotik network equipment
- Strong understanding of TCP/IP, DNS, DHCP, VPNs, and VLANs
- Proven troubleshooting skills across hardware, operating systems, and network connectivity
- Hands-on experience with JIRA or similar ITSM tools
- Ability to write clear, accurate technical documentation
- Familiarity with virtualization technologies and cloud environments
- Fortinet NSE4 or higher certification
- Cisco CCNA certification
- Experience with Microsoft 365 and Azure certifications
- ITIL 4 Foundation certification
- VMware VCP or equivalent virtualization certification
This is a 12 month contract position.
Level 2 IT Technician - Start Date:
ASAP.
Level 2 IT Technician - Assignment Location:
East Hawkesbury, ON, onsite.
This posting is for an existing vacancy.
More about this job
Responsibilities
Resolve complex hardware, software, and network issues escalated from Level 1, while improving network reliability and availability in a factory environment. Maintain network monitoring, support production machine connectivity and VLAN segmentation, manage user accounts and office hardware, document resolutions, coordinate with vendors, and mentor Level 1 technicians.
Requirements
Candidates need strong knowledge of Windows, macOS, Linux, and Windows Server, along with hands-on experience troubleshooting hardware, operating systems, and network connectivity. They should understand core networking protocols and equipment, have experience with JIRA or a similar ITSM tool, and be able to produce clear technical documentation; virtualization and cloud familiarity are also expected.
Skills
- Windows, macOS, And Linux
- Windows Server
- Network Troubleshooting
- TCP/IP
- DNS
- DHCP
- VPNs
- VLAN Segmentation
- Fortinet
- FS Network Equipment
- HPE Network Equipment
- Ubiquiti
- Mikrotik
- Active Directory
- Microsoft 365
- JIRA
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Manufacturing
- Customer Service & Support
Keywords
- Level 2 IT Support
- Manufacturing
- Factory Network
- Windows
- macOS
- Linux
- Windows Server
- Fortinet
- FS
- HPE
- Ubiquiti
- Mikrotik
- TCP/IP
- DNS
- DHCP
- VPN
- VLAN
- Packet Capture
- Network Monitoring
- Active Directory
- Microsoft 365
- JIRA
- ITSM
- Virtualization
- Cloud Environments
- Fortinet NSE4
- Cisco CCNA
- ITIL 4 Foundation
- VMware VCP
- Technical Documentation