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Added 1 month ago
M
Financial Analyst
Minto
Ottawa, ON
- Full-time
…closings and the end of warranty, and you will be a trusted advisor to the functional teams making the decisions that shape our…
Added 1 month ago
AA
Talent Acquisition Specialist - North America
AIRE Ancient Baths
Toronto, ON
- Full-time
You’ll partner closely with Site Directors, Department Managers, acting as a trusted advisor on hiring needs, talent quality, and market insights. Your impact will be seen not only in how…
Added 1 month ago
DC
Finance Advisor II
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
DIVERSEcity Community Resources Society is seeking a full-time Finance Advisor II to oversee and provide support to our finance and contract management team. Reporting to the Director,…
Added 1 month ago
C
Human Resources Advisor
CarePartners
London, ON · Waterloo, ON
- Full-time
…create consistent and positive workplace practices? As an HR Advisor with CarePartners, you’ll provide HR support to leaders and employees across Ontario, with a focus on employee and…
Added 1 month ago
NB
Advisor in Due Diligence
National Bank of Canada
Montreal, QC
- Full-time
A career as an Advisor in the Capital Markets Client Due Diligence team at National Bank means acting as a specialist in due diligence and risk alert management. In this role, you will help…
Added 1 month ago
P
Technical Account Manager, Success Advisory - New York or Toronto
Pigment
Toronto, ON
- $170,000 to $190,000 USD / year
- Full-time
Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts
Added 1 month ago
K
Consulting Group Manager, Canada
Kent
Calgary, AB
- Full-time
Serve as a trusted advisor to clients and internal stakeholders.
Added 1 month ago
YU
Technician - Machine Shop
York University
Toronto, ON
- Full-time
…procedures and health and safety protocols. act as an expert advisor for student projects/activities with respect to machine selection, operation and materials suitability.This role will…
Added 1 month ago
NB
Senior Account Manager, Corporate Financing Structuring
National Bank of Canada
Montreal, QC
- Full-time
…of your mandates will enable you to quickly become a trusted advisor, both for clients and for colleagues within the Enterprise…
Added 1 month ago
NB
Banking Advisor
National Bank of Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 1 month ago
NB
Banking advisor
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 1 month ago
KC
Manager, IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
Business development taking an active role in the business community to increase awareness of the firm's services and level of commitment to the local market, developing and maturing…
Added 1 month ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise…
Added 1 month ago
K
Consulting Group Manager, Canada
Kent
Calgary, AB
- Full-time
We are committed to our diverse and inclusive community – a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment…
Added 1 month ago
R
Director Destination Strategy
Resonance
Vancouver, BC
- Full-time
Resonance (resonanceco.com) is a leading authority and advisor on economic development, destination development, and urban development for the world’s best destinations, cities, districts,…
Added 1 month ago
Data Platform Specialist
Make-A-Wish Canada / Rêves d'enfants Canada
Ottawa, ON · Toronto, ON
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 1 month ago
Senior Philanthropy Advisor EN/FR
Baluchon Répit long terme
Montreal, QC
…continues to grow, the Foundation is seeking a Senior Philanthropy Advisor to help expand and diversify our philanthropic…
Added 1 month ago
M
Manager or Senior Manager, Scientific Research & Experimental Development - Technical (IT)
MNP
Montreal, QC · Quebec, QC
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll ensure clients capitalize on opportunities to receive government support for innovation by identifying…
Added 1 month ago
IK
Service Advisor
INLAND KENWORTH US INC
Leduc, AB
- Full-time
We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with…
Added 1 month ago
OS
Client Advisor (Part-Time) - Yorkdale, Maison Margiela
OTB Spa
Toronto, ON
- Part-time
The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales,…
Added 1 month ago
Account Manager, TELUS Agriculture & Consumer Goods - Decisive Farming
TELUS
Swift Current, SK · Regina, SK
…Farming by TELUS Agriculture & Consumer Goods is the trusted advisor platform for Saskatchewan's progressive farming…
Added 1 month ago
SA
Service Advisor
Steele Auto Group
Halifax, NS
- Full-time
…walks through our doors. We are proud to be part of the Halifax community, and we know that every interaction…
Added 1 month ago
R
Client Advisor- EN
RBC
Brossard, QC
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 1 month ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
ON · Fort Frances, ON · Kenora, ON
As a Commercial Insurance Advisor, you will promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile in the local…
Added 1 month ago
Account Manager, Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
London, ON
As an Account Manager, Commercial Insurance, you're a trusted advisor, who owns and supports client relationships and understands their business needs in order to provide effective…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

Apply About employer

More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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