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Added 1 month ago
DP
Senior PR Account Coordinator
Duet Public Relations Inc.
Toronto, ON
- Full-time
…media landscape and influencer marketing and ready to take on client accounts in the lifestyle, tech, beauty, wellness, hospitality and/or culinary…
Added 1 month ago
Manager, Corporate Development
Tenstorrent
Toronto, ON
…large groups, pitching Tenstorrent, and closing. Credible in client-facing settings and comfortable leading conversations with partners, customers, and investors, and willing to travel when…
Added 1 month ago
Store Associate
Sherwin-Williams
Kitchener, ON
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 1 month ago
E
Intermediate to Senior Geotechnical Engineer
EXP
Fredericton, NB
- Full-time
Support the development of the Earth & Environmental group by developing relationships with existing and future client contacts, attending meetings, and supporting Business Development…
Added 1 month ago
B
Senior Relationship Manager
BMO
Quebec, QC · Saint-Georges, QC
- Full-time
…million, our Relationship Managers are at the center of every client relationship, providing strategic guidance, industry insights, and tailored financial solutions that help businesses…
Added 1 month ago
B&
Producer
Brown & Brown Insurance
Markham, ON
- Full-time
Present and sell new business and renewal proposals, including educational materials for value-add services, to prospective and existing client decisionmakers, respectively.
Added 1 month ago
ET
Account Executive, Toronto
Evolv Technologies Inc.
Remote, Canada
- Full-time
- Remote
Client acquisition: Create, qualify, and progress new opportunities; demonstrate growth of Tier 1 accounts and generate 10 new opportunities per month.
Added 1 month ago
Graduate Fire Life Safety Engineer - 2026
Mott MacDonald
Vancouver, BC
…journey powered by brilliant people. As trusted consultants, we partner with clients to solve complex challenges, deliver sustainable solutions, and create lasting impact for the…
Added 1 month ago
J
Senior Front-End Developer, Web Experimentation
Jobber
Remote, Canada
- Full-time
- Remote
…you'll set experimentation standards, mentor developers, and partner with the Engineering Manager on quality and site…
Added 1 month ago
A
Enterprise Account Executive
AIIM
Toronto, ON · Scarborough, ON
- Full-time
…senior-level relationships and turn initial projects into long-term client…
Added 1 month ago
FC
CORPORATE TRAVELLER - CUSTOMER SUCCESS MANAGER - CALGARY, AB
Flight Centre Travel Group Canada
AB · Alberta, Canada
- Full-time
…in driving customer retention, revenue growth, and long-term client success. You'll manage a portfolio of customers, helping them maximise the value of their travel programme while…
Added 1 month ago
T
Banquier Personnel en formation
TD
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 month ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Partner closely with Client Service Leads to keep everyone aligned
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Calgary, AB
- $120,000 to $170,000 CAD / year
- Full-time
Prepares and/or coordinates preparation of full project estimates, supporting internal approvals and client.
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Mississauga, ON · Calgary, Alberta
- $120,000 to $170,000 CAD / year
- Full-time
Prepares and/or coordinates preparation of full project estimates, supporting internal approvals and client.
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Victoria, BC · Calgary, Alberta
- $105,000 to $155,000 CAD / year
- Full-time
Prepares and/or coordinates preparation of full project estimates, supporting internal approvals and client.
Added 1 month ago
HR Business Partner - FAL
Westerkirk
Calgary, AB
Our team is actively looking for a motivated and customer-focused individual to join us as a Human Resources Business Partner (‘HRBP’) to support our Manufacturing Operations in Calgary,…
Added 1 month ago
Store Associate
Sherwin-Williams
Orangeville, ON
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 1 month ago
PC
Datacenter Operations Manager
Phase Consulting
AB · Alberta, Canada
- Full-time
Our client is a fast-scaling, private-equity-backed digital infrastructure business that owns and operates data centres in markets across Canada and lets Canadian organizations build and…
Added 1 month ago
RU
Catering Assistant
Ricoh USA, Inc.
Toronto, ON
- Full-time
…Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general clerical, reception, copying, mail services, shipping and receiving…
Added 1 month ago
II
Lead Power BI Developer
ITC Infotech
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
Location : Vancouver, Canada (Hybrid – You’ll have to be there at client location for 3-4 days)
Added 1 month ago
E
Senior Architect, Education
EXP
Halifax, NS
- Full-time
As a senior member of the architectural team, you will provide education-sector insight, project leadership, client service, and mentorship. You will help translate educational and…
Added 1 month ago
DC
Municipal Engineering Project Manager
Dillon Consulting Limited
London, ON · Windsor, ON · Kitchener, ON
- Full-time
Lead the strategy and drive the execution of high-value engineering solutions that position our firm as the premier technical partner for complex projects.
Added 1 month ago
D
SEO Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
In pods where Project Managers are present, Strategists will ensure they partner with Project Managers to ensure all tasks are created, assigned and due dates are met and communicated to…
Added 1 month ago
D
Content Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
In pods where Project Managers are present, Strategists will ensure they partner with Project Managers to ensure all tasks are created, assigned and due dates are met and communicated to…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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