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Added 1 month ago
NB
Documentation Governance Lead
National Bank of Canada
Montreal, QC
- Full-time
A career as a Documentation Governance Lead in the Capital Markets Client Due Diligence team at National Bank means acting as a strategic leader in documentation governance and operational…
Added 1 month ago
A
Enterprise Account Executive
AIIM
Toronto, ON · Scarborough, ON
- Full-time
Data and workflow services: Data processing, document composition, automation, file management and production workflows supporting complex communication programs.
Added 1 month ago
SO
Assistant Teacher (Level 3) - Richmond Hill Central - PT
Spirit of Math Schools Inc.
Richmond Hill, ON
- Full-time
Lead pre-assigned classroom activities such as groupwork, drills, or core topics.
Added 1 month ago
ST
Senior Safety Engineer
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
Lead safety engineering and systems assurance activities throughout design, integration, testing, and commissioning phases.
Added 1 month ago
S
Responsable de compte de région, affaires des petites entreprises - Growth Business Account Executive - Bilingual (English/French) Montreal
Salesforce
Montreal, QC
- Full-time
Added 1 month ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their…
Added 1 month ago
P
Member of Technical Staff (General Software Engineer, Infrastructure)
Perplexity
Toronto, ON
- $220,000 to $405,000 USD / year
- Full-time
Set technical direction for complex infrastructure systems, lead high-impact programs across teams, and establish durable technical standards through collaboration with infrastructure,…
Added 1 month ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
Maintain vendor information attached to the material part numbers (I.e. Lead time, vendor part #, etc...).
Added 1 month ago
ML
Power Engineer
Maple Leaf Foods Inc
London, ON
- Full-time
Able to communicate with co-workers, Supervisors and lead hands
Added 1 month ago
ML
Regional Account Manager
Maple Leaf Foods Inc
Surrey, BC
- $96,000 to $141,000 CAD / year
- Full-time
Lead selling efforts within the B.C. Interior in addition to managing Independents across B.C. – both existing and new customers.
Added 1 month ago
K
Consulting Group Manager, Canada
Kent
Calgary, AB
- Full-time
Lead organizational change initiatives and continuous improvement efforts.
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Calgary, AB
- $120,000 to $170,000 CAD / year
- Full-time
Demonstrated ability to plan, organize, lead, execute, review, and effectively present complex cost estimating assignments and projects.
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Mississauga, ON · Calgary, Alberta
- $120,000 to $170,000 CAD / year
- Full-time
Demonstrated ability to plan, organize, lead, execute, review, and effectively present complex cost estimating assignments and projects.
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Victoria, BC · Calgary, Alberta
- $105,000 to $155,000 CAD / year
- Full-time
Demonstrated ability to plan, organize, lead, execute, review, and effectively present complex cost estimating assignments and projects.
Added 1 month ago
Oilfield Cementing - Class 1 Drivers
Sanjel Energy Services Inc
AB · Acheson, Alberta
…on pressure pumping. Sanjel is proud to offer our employees programs supporting individual development and career…
Added 1 month ago
Oilfield Cementing - Class 1 Drivers
Sanjel Energy Services Inc
Red Deer, AB
…on pressure pumping. Sanjel is proud to offer our employees programs supporting individual development and career…
Added 1 month ago
Oilfield Cementing - Class 1 Drivers
Sanjel Energy Services Inc
Fort St. John, BC
…on pressure pumping. Sanjel is proud to offer our employees programs supporting individual development and career…
Added 1 month ago
Oilfield Cementing - Class 1 Drivers
Sanjel Energy Services Inc
Lac la Biche, AB
…on pressure pumping. Sanjel is proud to offer our employees programs supporting individual development and career…
Added 1 month ago
Oilfield Cementing - Class 1 Drivers
Sanjel Energy Services Inc
Lloydminster, SK
…on pressure pumping. Sanjel is proud to offer our employees programs supporting individual development and career…
Added 1 month ago
FA
Annual Giving & Alumni Officer
Fraser Academy
Vancouver, BC
- Full-time
…to join its Advancement team. The successful candidate will lead the growth of FA’s annual giving and alumni relations programs, driving community support for FA's mission. This role is…
Added 1 month ago
YO
Child Care Site Supervisor - School Age
YMCA-YWCA of Winnipeg
Winnipeg, MB
- Full-time
Able to develop, lead and implement programs which meet children’s needs
Added 1 month ago
SS
Senior Azure Cloud Administrator
Sienna Senior Living
Markham, ON
- Full-time
…heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 1 month ago
PC
Datacenter Operations Manager
Phase Consulting
AB · Alberta, Canada
- Full-time
Lead troubleshooting of mechanical and electrical issues, coordinating internal teams and external vendors to mitigate risk and restore service.
Added 1 month ago
NC
Interface Coordinator
NGE Canada
Toronto, ON
- Full-time
Attend and lead all interface-related meetings, including interface workshops, HAZID / HAZOP meetings, meetings with different OL project stakeholders, etc. to ensure the permanent control…
Added 1 month ago
CO
2026-67 Capital Projects Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
…construction and contract management for the City’s capital programs. This will involve working collaboratively with consultants, contractors, and interdepartmentally within other City of…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

Apply About employer

More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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