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Added 1 month ago
K
Consulting Group Manager, Canada
Kent
Calgary, AB
- Full-time
Kent is looking for a Consulting Group Manager, Canada to be based in Calgary, AB and report to our Director – Front End Projects & Advisory Services, Americas. The Consulting Group…
Added 1 month ago
YU
Executive Director Community Safety
York University
Toronto, ON
- Full-time
…a complex urban environment. In this context, the Executive Director provides strategic leadership and subject matter expertise for community safety services. The safety and well-being of…
Added 1 month ago
BL
Manager, Business Development
Borden Ladner Gervais LLP (BLG)
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Reporting into the Director, Business Development – Disputes, the Manager Business Development – Disputes, provides strategic advice and practical support to execute the objectives of the…
Added 1 month ago
CP
Financial Planning and Analysis Manager
Champion Petfoods
Edmonton, AB · Greater Edmonton Metropolitan Area
- $108,000 to $149,000 CAD / year
- Full-time
Along with the Director FPA/Treasury, own SGA reporting and corporate management of SGA spending.
Added 1 month ago
C
Marketing Specialist, Enterprise
Clio
Toronto, ON
- Full-time
Event Project Management: Build and maintain project plans, timelines and task boards in Asana for events, sponsorships and community programmes. Keep owners, due dates and milestones…
Added 1 month ago
BL
Manager, Business Development – Disputes / Gestionnaire, Développement des affaires – Litiges
Borden Ladner Gervais LLP (BLG)
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Reporting into the Director, Business Development – Disputes, the Manager Business Development – Disputes, provides strategic advice and practical support to execute the objectives of the…
Added 1 month ago
Director, Marketing
McDonald's Corporation
Toronto, ON
Proven team leadership skills with project management experience
Added 1 month ago
Director, Regulatory Affairs (Canada)
GRIFOLS, S.A.
Toronto, ON · ON-Toronto, AB
Regulatory Affairs Director is responsible for assisting with all aspects of regulatory compliance, communications, submissions and licenses. Representing Canada Regulatory Affairs for…
Added 1 month ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Added 1 month ago
K
Consulting Group Manager, Canada
Kent
Calgary, AB
- Full-time
Kent is looking for a Consulting Group Manager, Canada to be based in Calgary, AB and report to our Director – Front End Projects & Advisory Services, Americas. The Consulting Group…
Added 1 month ago
R
Director Destination Strategy
Resonance
Vancouver, BC
- Full-time
As a senior leader within the Resonance’s team, the Director, Destination Strategy (DDS) provides strategic direction, leadership, and oversight for destination planning, branding and…
Added 1 month ago
A
Lead Software Engineer – AI, Data Visualization & Platform
Astucemedia
Montreal, QC
- Full-time
You will work closely with our Lead Solutions Architect, Products Integrative Director, Technical Project Manager, and Staff and Senior Developers across front-end and back-end teams. You…
Added 1 month ago
Senior Philanthropy Advisor EN/FR
Baluchon Répit long terme
Montreal, QC
Reporting to the Executive Director, you will play a key role in identifying, cultivating, soliciting, and stewarding donors, corporations, foundations, and funding partners to support the…
Added 1 month ago
CO
2026-67 Capital Projects Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
Reporting to the Director of Development Services or designate, the successful candidate will provide construction and contract management for the City’s capital programs. This will involve…
Added 1 month ago
TP
Senior Manager, Strategic Communications and Issues Management
Toronto Public Library
Toronto, ON
- $126,000 to $176,000 CAD / year
- Full-time
Reporting to the Director, Communications, Programming and Customer Engagement (CMO), the Senior Manager, Communications, Media Relations and Issues Management, leads the development and…
Added 1 month ago
SS
Manager, Operations
Samuel, Son & Co.
Brantford, ON
- Full-time
…effective hiring, onboarding, training, coaching, performance management, and the application of progressive discipline when…
Added 1 month ago
Solution Architect
AlayaCare
Montreal, QC
We are seeking a Solutions Architect to join our Forward Deployed Engineering division. Reporting to the Senior Director, Customer Engineering & Delivery, you will bridge the gap between…
Added 1 month ago
D
SEO Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
Project Management: Strategists are responsible for ensuring that their planned strategy is executed. Project Management ensures that the Directive team and the client team knows who is…
Added 1 month ago
D
Content Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
Project Management: Strategists are responsible for ensuring that their planned strategy is executed. Project Management ensures that the Directive team and the client team knows who is…
Added 1 month ago
FC
Technical Change Risk Manager
Fidelity Canada
Toronto, ON · Mississauga, ON
- Full-time
Reporting to the Director, Risk Management, the Technical Change Risk Manager provides independent risk oversight, technical review, and challenge of complex technology changes, projects,…
Added 1 month ago
SS
Manager, Operations
Samuel, Son & Co.
Brantford, ON
- Full-time
…effective hiring, onboarding, training, coaching, performance management, and the application of progressive discipline when…
Added 1 month ago
GIS - GIS Co-op Student
Workforce Development
Lakeshore, ON
Reports to: Executive Director - Development Services
Added 1 month ago
OS
Producer, Game Presentation
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
Strong project management, organizational and time management skills with the ability to manage multiple priorities and deadlines
Added 1 month ago
T
Manager, Release Management and QA
Telesat
Ottawa, ON
- Full-time
Reporting to the Director, Service Management, the successful candidate will provide technical and team leadership for the testing, quality assurance, release management, and production…
Added 1 month ago
Principal Narrative Designer
Epic Games
Montreal, QC
Extensive narrative design or writing experience in game production, with at least one AAA shipped project as a Narrative Lead, Lead Writer, or Narrative Director

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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