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Added 1 month ago
BL
Manager, Business Development
Borden Ladner Gervais LLP (BLG)
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Reporting into the Director, Business Development – Disputes, the Manager Business Development – Disputes, provides strategic advice and practical support to execute the objectives of the…
Added 1 month ago
D
SAP PMO Lead
Deloitte
Toronto, ON
- Full-time
As a Project or Program Manager focused on SAP S/4HANA, you will:
Added 1 month ago
CC
Site Safety Leader
CGI Constructors
Winnipeg, MB
- Full-time
Partner with the Project Manager, Site Superintendent, supervisors, workers, and subcontractors to integrate safety into project planning and daily execution.
Added 1 month ago
CP
Financial Planning and Analysis Manager
Champion Petfoods
Edmonton, AB · Greater Edmonton Metropolitan Area
- $108,000 to $149,000 CAD / year
- Full-time
Champion Petfoods is expanding! We are excited to announce we are looking for a Manager, Financial Planning & Analysis to join our rapidly growing company.
Added 1 month ago
DP
Senior PR Account Coordinator
Duet Public Relations Inc.
Toronto, ON
- Full-time
Create press materials for clients for approval from Account Manager (i.e. media kit, fact sheet, etc.)
Added 1 month ago
C
Marketing Specialist, Enterprise
Clio
Toronto, ON
- Full-time
…that keep our events and community programmes moving: managing project plans and timelines in Asana, raising and tracking purchase orders in Coupa, shepherding vendor and partner contracts…
Added 1 month ago
Manager, Corporate Development
Tenstorrent
Toronto, ON
…technology to partners worldwide. The Corporate Development Manager leads workstreams across the full range of the team's work: fundraising and investor relations, mergers and acquisitions,…
Added 1 month ago
BL
Manager, Business Development – Disputes / Gestionnaire, Développement des affaires – Litiges
Borden Ladner Gervais LLP (BLG)
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Reporting into the Director, Business Development – Disputes, the Manager Business Development – Disputes, provides strategic advice and practical support to execute the objectives of the…
Added 1 month ago
Human Resources Business Partner (12-month contract)
ARC Resources Ltd.
Calgary, AB
…Partner. This is a 12-month temporary position reporting to the Manager, Human Resources. As a full-service HR Business Partner, this role will provide advice, support and guidance to…
Added 1 month ago
MS
Student Intern
Martin Sprocket & Gear
ON · Mississauga, ON
- Full-time
Participate in weekly training with sales manager
Added 1 month ago
PE
Procurement Specialist
Pacific Energy Canada
Vancouver, BC
- Full-time
The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export…
Added 1 month ago
Director, Regulatory Affairs (Canada)
GRIFOLS, S.A.
Toronto, ON · ON-Toronto, AB
Supervises: Departmental Supervisor for: Regulatory Affairs Manager
Added 1 month ago
S
Construction Contract Administrator - Mechanical
Stantec
Calgary, AB
- Full-time
…potential construction risks, escalating critical items to project leadership as appropriate. Supporting project leadership, including the Project Manager and Design Lead, in…
Added 1 month ago
Graduate Fire Life Safety Engineer - 2026
Mott MacDonald
Vancouver, BC
From the moment you join our team, you will work alongside experienced engineering consultants, project managers, subject matter experts, mentors, and peers who champion integrity,…
Added 1 month ago
Cybersecurity - Cyber Threat Readiness - Manager
EY
Toronto, ON · Montreal, QC
We currently have a career opportunity for a Manager - Cyber Threat Readiness in our consulting team to participate in multiple client engagement teams and related activities. As a member,…
Added 1 month ago
Operations Technology & Automation Intern/Co-op
Bunge
Regina, SK
Demonstrate your level of understanding by responding to verbal or written inquiries from supervisors, mentors, or program manager
Added 1 month ago
SC
Environmental Project Manager (Intermediate)
SLR Consulting
Guelph, ON · Toronto, ON · Ottawa, ON · Markham, ON
- Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 month ago
J
Senior Front-End Developer, Web Experimentation
Jobber
Remote, Canada
- Full-time
- Remote
…standards, mentor developers, and partner with the Engineering Manager on quality and site…
Added 1 month ago
E
Advertising Operations Coordinator (Temporary - 6 Months)
EDealer
Canada
- Full-time
…the Senior Advertising Strategist or Advertising Operations Manager are in or between meetings. You triage client requests, keep the ticket queue moving and ensure the Senior Advertising…
Added 1 month ago
SC
Environmental Project Manager (Intermediate)
SLR Consulting
Toronto, ON
- Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 month ago
IA
Gestionnaire des appels d'offres/BID Manager
ISC Applied Systems Corp ~ The Passenger Experience
Pointe-Claire, QC
- Full-time
The Bid Manager's mission is to prepare and submit technical and commercial proposals, bids, tenders or other forms of expressions of interest to ISC’s clients per ISC’s internal process.
Added 1 month ago
SC
Environmental Project Manager (Intermediate)
SLR Consulting
Markham, ON
- Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 month ago
SC
Environmental Project Manager (Intermediate)
SLR Consulting
Ottawa, ON
- Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 month ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Spot opportunities to expand services and support your manager in pursuing new client opportunities
Added 1 month ago
SC
Environmental Project Manager (Intermediate)
SLR Consulting
Guelph, ON
- Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

Apply About employer

More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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