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Added 1 month ago
NB
Senior Director Treasury Models Validation
National Bank of Canada
Montreal, QC
- Full-time
at National Bank means acting as a leader in the independent validation of
Added 1 month ago
PI
Technical Recruiter (Machinery Manufacturing)
Pack-Smart Inc.
Concord, ON
- Full-time
At Pack-Smart Inc. Automation, creativity and innovation are at our core. We’re a global leader in high-speed automation solutions for the packaging, print, and converting industries. For…
Added 1 month ago
C
Marketing Specialist, Enterprise
Clio
Toronto, ON
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 1 month ago
Vice President, Finance, Administration & Operations
Health Sciences North
Sudbury, ON
For the right leader, this is an opportunity to combine financial and operational leadership with strategy, organizational development and purpose, helping create a stronger and more…
Added 1 month ago
S
Mechanical Engineer
Stantec
Dartmouth, NS
- Full-time
Collaborate in person or remotely with team members, other Stantec disciplines, and clients to achieve project success, acting as a project team member or a project leader.
Added 1 month ago
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Construction Contract Administrator - Mechanical
Stantec
Calgary, AB
- Full-time
Added 1 month ago
CI
Student Intern, Materials Engineering Lab
Celestica International LP
Newmarket, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 1 month ago
CI
Student Intern, Power Infrastructure - Pricing Management and Product Data Analysis
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 1 month ago
CI
Student Intern, Test Development
Celestica International LP
Newmarket, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 1 month ago
L
Counsellor II
LifeWorks
Coquitlam, BC
- Full-time
Provides counselling services for TELUS health's Employee Assistance Program (EAP)
Added 1 month ago
Operator Mfg Exp-Canada
Kennametal, Inc.
Belleville, ON
· Must enroll in the Canadian Controlled Goods Program
Added 1 month ago
I
Operations Coordinator
Intelcom
Valleyfield, PE
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 1 month ago
Operations Technology & Automation Intern/Co-op
Bunge
Regina, SK
The Bunge Automation Internship Program is looking for collaborative results oriented candidates with strong critical thinking and communication skills. During the internship, you will…
Added 1 month ago
PH
Addictions Licensed Practical Nurse, Crosstown Clinic
Providence Healthcare
Vancouver, BC
- Other
…harm reduction-driven team. A leading substance use treatment program in Vancouver’s Downtown Eastside, Crosstown is the first clinic in North America to provide prescription…
Added 1 month ago
NB
Documentation Governance Lead
National Bank of Canada
Montreal, QC
- Full-time
…Diligence team at National Bank means acting as a strategic leader in documentation governance and operational excellence. In this role, you will have a direct impact on the quality,…
Added 1 month ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 month ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 month ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 month ago
NB
Manager, Financing Solutions
National Bank of Canada
Halifax, NS
- Full-time
This position reports to the Director and Team Leader, Commercial Banking and you will be assigned complex files from across Atlantic Provinces. The position is hybrid, you will share your…
Added 1 month ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 month ago
C
Electrical - Journeyperson
CDN
Drumheller, AB
- Full-time
CDN is a recognized industry leader in the energy services sector. CDN is a full-service provider with expertise in Electrical & Instrumentation maintenance, renewables/solar, major…
Added 1 month ago
T
Banquier Personnel en formation
TD
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 1 month ago
ML
FSQA Process Leader
Maple Leaf Foods Inc
Hamilton, ON
- $47,000 to $69,000 CAD / year
- Full-time
The FSQA Process Leader role at the Heritage facility will be responsible for ensuring compliance to food safety and quality systems within their assigned area (e.g. Formulation/Stuffing,…
Added 1 month ago
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Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise…
Added 1 month ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator is an experienced MRO leader with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

Apply About employer

More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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