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Added 1 month ago
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Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise…
Added 1 month ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator is an experienced MRO leader with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…
Added 1 month ago
ML
Regional Account Manager
Maple Leaf Foods Inc
Surrey, BC
- $96,000 to $141,000 CAD / year
- Full-time
…their portfolio. This individual is a highly entrepreneurial leader, passionate about customers, and brings a proven ability to build meaningful relationships and partnerships with large…
Added 1 month ago
CC
Fabrication Expeditor
Crossroads C&I
Edmonton, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 1 month ago
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Director Destination Strategy
Resonance
Vancouver, BC
- Full-time
As a senior leader within the Resonance’s team, the Director, Destination Strategy (DDS) provides strategic direction, leadership, and oversight for destination planning, branding and…
Added 1 month ago
RH
Team Leader - Residential, Full-time Hours
Robin Hood Association
Sherwood Park, AB
- $26.2 to $30.28 CAD / hour
- Full-time
Team Leader - Residential, Full-Time Day Hours
Added 1 month ago
PL
Night Auditor
Pomeroy Lodging
Fort McMurray, AB
- Full-time
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our…
Added 1 month ago
PL
Housekeeping Attendant
Pomeroy Lodging
Fort McMurray, AB
- Full-time
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our…
Added 1 month ago
PL
Front Desk Agent
Pomeroy Lodging
Fort McMurray, AB
- Full-time
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our…
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Calgary, AB
- $120,000 to $170,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Mississauga, ON · Calgary, Alberta
- $120,000 to $170,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 month ago
A
Senior Cost Estimator - Mining & Industrial
AECOM
Victoria, BC · Calgary, Alberta
- $105,000 to $155,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 month ago
A
Lead Software Engineer – AI, Data Visualization & Platform
Astucemedia
Montreal, QC
- Full-time
Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our…
Added 1 month ago
Night Dock Foreman
The Erb Group
Vaudreuil-Dorion, QC
…years, a Top Fleet Employer and continue to be a safety industry…
Added 1 month ago
HR Business Partner - FAL
Westerkirk
Calgary, AB
Added 1 month ago
Payroll Team Lead
Westerkirk
Calgary, AB
With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
Added 1 month ago
General Manager in Training
Northland Properties
Surrey, BC
We currently have an opportunity for an energetic, service-oriented leader to join our Leadership Development Program. Successful candidates will be given the opportunity to work with all…
Added 1 month ago
FA
Annual Giving & Alumni Officer
Fraser Academy
Vancouver, BC
- Full-time
Fraser Academy Association (FA) was founded to serve a vital community need. Since 1982, it has become recognized as a leader in North America by leveling the playing field for students…
Added 1 month ago
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Site Superintendent
CGI Constructors
Winnipeg, MB
- Full-time
Promote and demonstrate a strong culture of health and safety as a safety leader.
Added 1 month ago
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Maintenance Worker II - Villa Marguerite
Park Place Seniors Living
Edmonton, AB
- $27.05 to $28.82 CAD / hour
- Full-time
Under the direction of the Site Leader and the Maintenance Manager, the Maintenance Worker is responsible for the overall maintenance of the building and grounds. The responsibility of the…
Added 1 month ago
AA
Spécialiste engagement et adoption - Transformation de l'entreprise / Engagement & Adoption Specialist - Company Transformation
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 month ago
II
Senior Program Manager
ITC Infotech
Vancouver, BC
- $125,000 to $186,589 CAD / year
- Full-time
…capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian…
Added 1 month ago
AC
Front Line Manager - Auto Claims
Aviva Canada
Dartmouth, NS
- Full-time
If you answered ‘yes,’ then you should apply to be a Claims Leader in our Auto Claims team!
Added 1 month ago
Senior Manager, Business Applications and Partnering (Utility Operations Technology)
Liberty Utilities
Oakville, ON
…performance across all delivery streams. Acting as both a strategic leader and operational driver, this position is responsible for building strong partnerships with business stakeholders,…
Added 1 month ago
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Lab Assistant Specimen Processing
Dynacare
Brampton, ON
- Full-time
· Access a health and wellness benefits program that supports you and your loved ones

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

Apply About employer

More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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