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Added 1 month ago
C
Marketing Specialist, Enterprise
Clio
Toronto, ON
- Full-time
…Finance, monitor commitments and accruals, and give the Sr. Manager and Sr. Director a current, trusted view of committed and remaining budget at any point in the…
Added 1 month ago
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Senior AI Risk Officer
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, AI Risk (Audit & Regulatory Affairs Lead), operating within the second line of defense (Operational Non-Financial Risk), is responsible for overseeing AI risk management…
Added 1 month ago
S
Construction Contract Administrator - Mechanical
Stantec
Calgary, AB
- Full-time
…appropriate. Supporting project leadership, including the Project Manager and Design Lead, in construction-phase…
Added 1 month ago
I
Operations Coordinator
Intelcom
Valleyfield, PE
- Full-time
Resolve delivery issues by following SOPs and coordinating with relevant teams
Added 1 month ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise…
Added 1 month ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
Reporting to the Maintenance Manager the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the…
Added 1 month ago
A
Lead Software Engineer – AI, Data Visualization & Platform
Astucemedia
Montreal, QC
- Full-time
Work closely with the Technical Project Manager to ensure technical feasibility, identify risks, and support reliable delivery.
Added 1 month ago
Azure 365 Administrator
PACT
ON · Mississauga, Ontario
…provisioning, securing and maintaining the platform layer on which the program's business intelligence and automation developers build, while carrying tenant administration for IT…
Added 1 month ago
OI
CCA Instructor - Evening Program
Oxford International
Halifax, NS
- $70,000 to $80,000 CAD / year
- Full-time
The LPN/RN CCA Instructor is responsible for supporting the Team Lead and Program Manager in the delivery, oversight, and continuous improvement of the Continuing Care Assistant (CCA)…
Added 1 month ago
II
Senior Program Manager
ITC Infotech
Vancouver, BC
- $125,000 to $186,589 CAD / year
- Full-time
We are seeking a Staff Technical Program Manager (TPM) to lead complex, cross-portfolio technology initiatives within Global Product Technology, with a strong focus on Merch Planning,…
Added 1 month ago
AC
Front Line Manager - Auto Claims
Aviva Canada
Dartmouth, NS
- Full-time
Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at…
Added 1 month ago
OI
CCA Instructor - Evening Program
Oxford International Education Group
Halifax, NS
- $70,000 to $80,000 CAD / year
- Full-time
The LPN/RN CCA Instructor is responsible for supporting the Team Lead and Program Manager in the delivery, oversight, and continuous improvement of the Continuing Care Assistant (CCA)…
Added 1 month ago
Senior Manager, Business Applications and Partnering (Utility Operations Technology)
Liberty Utilities
Oakville, ON
…technology roadmaps, demand prioritization, system enhancement delivery, and application…
Added 1 month ago
Senior Contract Specialist
Government of Alberta
Edmonton, AB
Reporting to the Manager - CPO, you will be part of a team of procurement, contract, and grant, experts who provide consultation, policy, compliance, reporting, and training services to the…
Added 1 month ago
BP
General Manager
Boston Pizza
Fredericton, NB
- Full-time
…restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must…
Added 1 month ago
Finance Manager, Canada Outbound Finance
Amazon
Toronto, ON
…Mile" and "Middle Mile" teams as well as with our external delivery partners to ensure on time delivery and fast delivery speed at the right cost structure. Our Finance team works closely…
Added 1 month ago
FC
Technical Change Risk Manager
Fidelity Canada
Toronto, ON · Mississauga, ON
- Full-time
Reporting to the Director, Risk Management, the Technical Change Risk Manager provides independent risk oversight, technical review, and challenge of complex technology changes, projects,…
Added 1 month ago
Coordinator, Trade Marketing
CCM Hockey
Montreal, QC
Support the Trade Marketing Manager in the development and execution of point-of-purchase displays (POP), fixtures and other materials initiatives, from initial concept and strategy through…
Added 1 month ago
T
Manager, Release Management and QA
Telesat
Ottawa, ON
- Full-time
Manage team capacity, workload balancing, and skill development to optimize testing efficiency and delivery outcomes.
Added 1 month ago
WC
(CAN) PHARMACY ASSISTANT
Walmart Canada
Niagara Falls, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 month ago
Scotia Jarislowsky Fraser Wealth Management Associate - Markham
Scotiabank
Markham, ON
…their development through the Wealth Associate Advancement Program (WAAP) and by working closely with Market Leads, Portfolio Managers and Associate Portfolio Managers as active hands-on…
Added 1 month ago
VC
Manager Home and Community Care (RN) - Temporary, Full-time
VON Canada (Ontario)
London, ON
- $41.87 to $45.39 CAD / hour
- Full-time
- Temporary
The Manager Home and Community Care (HCC) - Registered Nurse provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality…
Added 1 month ago
I
Operations Coordinator
Intelcom
Grand Falls, NB
- Part-time
Resolve delivery issues by following SOPs and coordinating with relevant teams
Added 1 month ago
HR
Resource Nurse, Inpatient Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Participates in nursing education program by collaborating with Manager/ Clinical Practice Leader, and instructors from nursing faculties to help identify preceptors and appropriate patient…
Added 1 month ago
EI
Project Director, Major Project – Tunnel & Underground Group
EBC Inc.
Mississauga, ON
- Full-time
…involved with, with or without the assistance of a project manager. The project manager will take care of the completion of the projects he has tendered and…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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