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Added 1 month ago
S
ILI Coordinator (In Line Inspection)
SGS
Calgary, AB
- $850 CAD / day
- Contract
…representative, the ILI Coordinator works closely with the ILI Project Manager to support the successful preparation, execution, and close-out of assigned pipeline inspection…
Added 1 month ago
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Global Mobility - Expatriate Tax - Senior Manager - Calgary
EY
Calgary, AB
- Full-time
We are currently seeking a Senior Manager to join our People Advisory Services – Mobility Tax practice in Calgary. Our People Advisory Services practice (PAS) provides high-quality…
Added 1 month ago
Programme Operateur vers DG | Operator to Managing Director Fellowship
Valsoft Corporation
Montreal, QC
…launch their journey through our Operator to Managing Director Program - a structured leadership pathway designed to develop the next generation of Managing Directors across our portfolio…
Added 1 month ago
Senior Engineering Technical Program Manager - Jira Administration
Okta
Toronto, ON
As the Okta Research & Design (ORD) Jira Owner & Administrator, nested within the Technical Program Management (TPM) organization, you will define and execute the strategy for how ORD…
Added 1 month ago
Director, Communications - BULK
Government of Alberta
Edmonton, AB
…closely with the Deputy Minister's Office, Minister's Office, senior ministry leadership, colleagues across government and the broader Communications and Public Engagement community, you…
Added 1 month ago
Sr. Manager, Operational Applications
Aecon
Toronto, ON
The Senior Manager, Operational Applications leads the delivery, support, governance, and continuous improvement of Aecon's operational business applications. The role leads application…
Added 1 month ago
C
Pharmacy Dispensing Assistant
Cencora
Edmonton, AB
- Full-time
…asset but not required. Working under the supervision of the Manager, Pharmacy Programs or Pharmacy Program Team Lead, this role is the foundation of our daily pharmacy workflow - keeping…
Added 1 month ago
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Project Estimation Manager [On-Site, Hybrid or Remote] - Gestionnaire Estimation des Projets [Sur Place, Hybride ou Télétravail] |
EDF power solutions
Montreal, QC
- Full-time
Competitive bonus incentives. This position is eligible for our annual bonus program.
Added 1 month ago
RB
Senior Fraud Analyst Rogers
Rogers Bank
Toronto, ON
- Full-time
As a key member of the Fraud Strategy team, the Senior Fraud Analyst performs detailed trend analysis and makes business critical recommendations to enhance performance and reduce fraud…
Added 1 month ago
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National Sales Manager - Residential, Canada
IKO North America
Toronto, ON
- Full-time
National Account Manager – Residential, Canada
Added 1 month ago
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SAP Technical Leader - Payroll and Time
Aliant Resources
Mississauga, ON
- Contract
Under the direction of the Program Manager, SAP HCM/Payroll Business Support, the successful candidate will:
Added 1 month ago
CG
Construction Scheduler
Clearway Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…limited to the Site Superintendent, Project Coordinator, Project Manager, and Senior Management, to review completed work and confirm upcoming…
Added 1 month ago
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Senior Manager, Privacy Compliance
Capital One
Toronto, ON
- Full-time
Added 1 month ago
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Maintenance Manager
Optima Living
Surrey, BC
- Full-time
Reporting to the General Manager, the Maintenance Manager oversees the safe and efficient operation of all building systems, equipment, and infrastructure within the community. This role…
Added 1 month ago
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Investigative Specialist
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Part-time
Identify and track crime patterns affecting WEG properties and report to Management. Inform Senior Manager of all active investigations and results of each investigation and apprise of any…
Added 1 month ago
NB
SME Account Manager, Business Flex
National Bank of Canada
Saskatoon, SK
- Full-time
A career as an SME Account Manager at Business Flex means being part of a dynamic team surrounded by experts. It also means taking responsibility of business clients who contact Business…
Added 1 month ago
NB
Senior Account Manager, Corporate Financing Structuring
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Account Manager, Corporate Financing Structuring, and in close collaboration with your colleagues, you will play a key role in the strategic support of companies nationwide. The…
Added 1 month ago
NB
Skills Development Senior Architect
National Bank of Canada
Montreal, QC
- Full-time
You are part of a team of 18 colleagues in the commercial Banking sector and will report to the Senior Manager – skills Development. Our team stands out for its expertise, close…
Added 1 month ago
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Senior PR Account Coordinator
Duet Public Relations Inc.
Toronto, ON
- Full-time
We’re looking for a passionate PR professional to join our Toronto team as a Senior Account Coordinator. The ideal candidate is creative and collaborative with an excellent understanding of…
Added 1 month ago
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Marketing Specialist, Enterprise
Clio
Toronto, ON
- Full-time
…Finance, monitor commitments and accruals, and give the Sr. Manager and Sr. Director a current, trusted view of committed and remaining budget at any point in the…
Added 1 month ago
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Senior AI Risk Officer
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, AI Risk (Audit & Regulatory Affairs Lead), operating within the second line of defense (Operational Non-Financial Risk), is responsible for overseeing AI risk management…
Added 1 month ago
Global Mobility - Expatriate Tax - Senior Manager - Calgary
EY
AB · Calgary, AB
We are currently seeking a Senior Manager to join our People Advisory Services – Mobility Tax practice in Calgary. Our People Advisory Services practice (PAS) provides high-quality…
Added 1 month ago
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Senior Front-End Developer, Web Experimentation
Jobber
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Front-End Developer with deep web experimentation experience - to drive high-velocity A/B and multivariate testing across our web properties while elevating our…
Added 1 month ago
O&
Senior Prep Cook - Catering
Oliver & Bonacini
Toronto, ON
- Full-time
Our Senior Cooks are cooks which have gained considerable experience working in fine dining kitchens. They are very organized and comfortable working in a high-pressure environment. The Sr…
Added 1 month ago
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Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

$80,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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