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Added 17 hours ago
Senior HR Business Partner
Ross Video
Iroquois, ON
Full-time
The Senior HR Business Partner is both a strategic and hands-on role that provides full-cycle HR support to Ross Video managers and staff, with a focus on specific business unit/s within…
Added 5 days ago
Experienced Talent Acquisition Senior Associate, Deals Mergers & Acquisition
PwC
Toronto, ON
Full-time
As an Experienced Talent Acquisition Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 4 days ago
Director, Talent Acquisition
TTI, Inc.
Toronto, ON
Full-time
The Director, Talent Acquisition is responsible for leading the organization's end-to-end talent acquisition strategy and execution across Canada. This role develops and implements scalable…
Added 1 day ago
Senior Human Resources Representative
Madison Taylor Design
Midhurst, ON
Part-time
We are looking for a Senior HR & Talent Acquisition Specialist with strong experience in both proactive recruitment and general human resources.
Added 7 days ago
Senior Consultant, Human Resources
BrokerLink
Calgary, AB
Full-time
Knowledge in all areas of human resources including talent management, performance management and employee relations, disability management, change management, engagement, compensation,…
Added 1 month ago
Director, Architect - Investment Management/Fund Services
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 2 days ago
Talent Acquisition Partner
BPA
Montreal, QC
Full-time
We're looking for a Talent Business Partner who is passionate about building relationships, influencing hiring decisions, and developing innovative talent acquisition strategies that drive…
Added 3 days ago
Senior Manager, Compensation
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
This role combines deep technical compensation expertise with strategic thinking, strong business acumen and stakeholder influence. You'll partner closely with Human Capital leaders,…
Added 3 days ago
Senior Manager, Compensation
Pwc Canada
Toronto, ON
Full-time
This role combines deep technical compensation expertise with strategic thinking, strong business acumen and stakeholder influence. You'll partner closely with Human Capital leaders,…
Added 2 days ago
Manager, Corporate Partnerships
Chartered Professional
Toronto, ON
Full-time
…as a trusted advisor, they build strong relationships with senior business, finance, HR, and learning leaders to understand workforce development needs and connect organizations with CPA…
Added 2 days ago
Payroll Specialist (Workday Implementation)
SE Health
Markham, ON
Contract
AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition . The…
Added 2 days ago
Payroll Specialist (Workday Implementation)
SE Health
Markham, ON
Contract
AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition . The…
Added 2 days ago
Program Leader, Workforce Solutions
Procom
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise…
Added 2 days ago
Talent Acquisition Specialist & Senior Talent Acquisition Specialist
BoomerangFX
Mississauga, ON
$55,000 to $70,000 CAD / year
Full-time
We are seeking motivated Talent Acquisition Specialists and Senior Talent Acquisition Specialists to drive our recruitment strategy during a period of rapid global expansion. This role is…
Added 3 days ago
HR Business Partner - Corporate
Symcor
Mississauga, ON
…employee relations matters, performance management, engagement, workforce planning, and leader coaching. You will work closely with Centres of Excellence and HR colleagues to deliver…
Added 2 days ago
Senior Recruiter
Linde
Mississauga, ON
Full-time
You will help shape and execute regional recruitment strategies, partnering with business leaders and HR teams to support hiring campaigns, workforce planning, and talent acquisition…
Added 3 days ago
Business Insights Analyst II - Marketing Measurement and Insights
TD
Toronto, ON · Montreal, QC
Full-time
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and…
Added 3 days ago
Senior Manager, Financial Crime Risk Management, Global Sanctions and ABAC
TD
Toronto, ON · Markham, ON
Full-time
Work with the executive team and senior business management/partners to develop proactive strategies, tactics, policies, and programs to effectively manage sanctions and ABAC regulatory and…
Added 2 days ago
Business Insights Analyst II - Marketing Measurement and Insights
TD
Montreal, QC
Full-time
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and…
Added 2 days ago
Senior Manager, Financial Crime Risk Management, Global Sanctions and ABAC
TD
Toronto, ON
Full-time
Work with the executive team and senior business management/partners to develop proactive strategies, tactics, policies, and programs to effectively manage sanctions and ABAC regulatory and…
Added 2 days ago
Senior Manager, Sales and Distribution
IG Wealth Management
ON · Ontario, Canada
Full-time
The Senior Manager, Sales & Distribution is responsible for supporting the AVP, Sales & Distribution in the planning, coordination, and execution of national sales initiatives that advance…
Added 2 days ago
Corporate Partnerships Manager
CPA Ontario
Toronto, ON
Full-time
…as a trusted advisor, they build strong relationships with senior business, finance, HR, and learning leaders to understand workforce development needs and connect organizations with CPA…
Added 2 days ago
HR Business Partner
EcoOnline
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Support leaders with organisational changes, workforce planning, employee relations, engagement, performance, talent, and team effectiveness topics.
Added 6 days ago
CAM082: District Manager, People Operations
FedEx Trade Networks Transport and Brokerage
Toronto, ON
$84,174 to $131,522 CAD / year
Full-time
Partner with senior leaders on workforce planning and organizational design.
Added 5 days ago
Senior Marketing Program Specialist
Expedia Group
Vancouver, BC · Canada - British Columbia - Vancouver
Full-time
As the Senior Marketing Program Specialist, you will lead partner marketing programs that help franchisees, agency leaders, and Vacation Consultants execute effective local marketing. You…

Procom

Program Leader, Workforce Solutions

Toronto, ON, Canada

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
Posting language: English
Posted: Sep 18, 2026

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Applications open in a new tab.

Original job description

Are you the person clients call when they need a steady hand and a trusted advisor? As a Program Leader, Workforce Solutions, you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their programs run.

You'll build the strategy, lead the relationship, and make sure every program you touch runs smoothly, stays compliant, and keeps growing. This is a role for someone who thrives on ownership, loves solving problems before they become bigger ones, and genuinely enjoys being the person client’s trust.

What You'll Do:

Account Management

Serve as the primary contact for senior leaders at enterprise clients and MSP partners
Build strategic account plans that grow the relationship, reduce risk, and improve how programs run
Lead quarterly business reviews and program presentations that show clients real value
Spot opportunities to expand services and support your manager in pursuing new client opportunities

Program Delivery

Own day-to-day program operations and service levels across your client accounts
Make sure every program stays compliant, from health & safety to classification and cross-border considerations
Lead or support major client-specific projects alongside your Manager or Director
Keep program rules, processes, and performance running at a high standard

Contractor & Client Services

Guide the Client Services team through complex contractor issues, from onboarding to performance management
Provide oversight on contractor and subvendor transactions, including rate negotiations and extensions
Lead problem-solving on process issues, payment errors, and collections
Partner closely with Client Service Leads to keep everyone aligned

What You Bring:

5+ years of experience in customer success, account management, client services, or a related role within an MSP (Managed Service Provider) or staffing firm
A track record of managing vendor relationships and holding service quality to a high bar
Comfort with project management fundamentals - SLAs, KPIs, and reporting come naturally to you
Hands-on experience with HRIS, VMS, or ERP platforms (Beeline, SAP Fieldglass, Workday, or similar) is a plus
Bachelor's degree in Human Resources, Supply Chain Management, Business Administration, or a related field preferred
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
A genuine curiosity about emerging technology, including AI, and how it can improve the way programs run
Self-motivated, resilient, and energized by a fast-paced, collaborative environment

Nice to Have:

CCWP, PMP, CSP, SHRM-CP/SCP, or a Customer Success certification (e.g., SuccessHACKER, Gainsight)

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you
Competitive Compensation: Compensation designed to remain competitive within our industry
Time to Recharge: Generous vacation and sick-day policies
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range is from $80,000 to $100,000 plus bonus.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

The Program Leader will own the success of enterprise workforce programs by serving as the primary point of contact for senior client stakeholders. They are responsible for driving program strategy, managing day-to-day operations, ensuring compliance, and identifying opportunities for account growth.

Requirements

Candidates must have 5+ years of experience in account management or client services within an MSP or staffing firm. Proficiency in project management fundamentals and experience with platforms like HRIS, VMS, or ERP is required, along with a bachelor's degree.

Skills

Account management
Client services
Program management
Strategic planning
Stakeholder management
Project management
SLA management
KPI tracking
Reporting
Contractor management
Vendor management
HRIS
VMS
ERP
Problem solving
Communication

Benefits

Health benefits
Mental health resources
Vacation policy
Sick-day policy
IT equipment stipend
Remote-work program
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Workforce Solutions
MSP
Staffing
Account Management
Client Services
Program Delivery
SLA
KPI
HRIS
VMS
ERP
Beeline
SAP Fieldglass
Workday
CCWP
PMP
CSP
SHRM-CP
SHRM-SCP
Customer Success
Strategic Planning
Compliance
Vendor Management
Stakeholder Engagement
Project Management

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