Front Desk Receptionist

Full Job Description

Position Title: Front Desk Receptionist

Job Status: Full Time, Monday – Friday

Reports to: Clinic Business Operations Manager

About Us:

At Heartland Fertility Clinic, we strive to provide support, knowledge, choices and treatment for our fertility patients, ultimately helping them achieve their goal of becoming parents. We are a busy fertility clinic, the only one in all of Manitoba. We have been helping individuals achieve their dreams of family for more than 20 years. This is your opportunity to be part of this miraculous journey.

Your Role:

Heartland Fertility Clinic is seeking a confident, professional, positive and experienced individual to join our team as a full time Front Desk Receptionist. The successful candidate will be the first point of contact for all patients arriving at the clinic, including telephone and email correspondence.

Job Responsibilities:

• Responsible for answering the multi-line phone system , ensuring calls are transferred promptly to the appropriate department
• Ensuring voicemails are checked and responded to multiple times per day
• Inputting patient demographics into the EMR, ensuring accuracy and attention to detail, booking appointments. 
• Accepting patient payments for treatment and procedures and ensuring proper patient information and payment amount is communicated to the Billing Team.
• Checking patients in upon arrival to the clinic.
• Rooming patients for physicians, turning over rooms, cleaning beds and equipment in-between each patient visit. 
• Responsible for all incoming and outgoing mail, including FedEx items for the team.
• Filing incoming documents, including but not limited to faxes, scans and incoming referral requests. 
• Adding new patient referral requests to the physician waitlists.
• Completing tasks as assigned 
• Reviewing incoming emails, directing to appropriate department when necessary, and returning correspondence when appropriate.
• Providing exceptional customer service and patient care regardless of age, culture, gender or sexual preference
• Other duties as assigned .

Experience/Position Requirements:

• Minimum 2 years experience in a medical clinic or hospital environment required.
• Medical Office Assistant or Unit Clerk Certification would be an asset. Previous work experience relevant to the field will be considered if no certification.
• Knowledge of Women’s Health medical terminology.
• Experience using EChart and EHub would be an asset.
• Excellent and efficient computer, communication and organization skills.
• Experience with Accuro is required.
• Must be able to work effectively and productively both independently and as part of the Heartland team
• Ability to multi-task as needed