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Added 5 mins ago
OA
Corporate Paralegal - OpenRoad Auto
OpenRoad Auto Group
Richmond, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 5 mins ago
IK
Service Advisor
INLAND KENWORTH US INC
Prince George, BC
- Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 5 mins ago
IE
Activity Leader
ILSC Education Group
Vancouver, BC
- Temporary
Pre-program staff training will take place on December 11, 2026 at the ILSC Vancouver campus.
Added 5 mins ago
SG
Millwright
Sun Gro Horticulture
AB
- Full-time
Competitive matched retirement savings program
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Manager, Global Wellbeing
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Develop and manage program budgets to optimize resources and impact.
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Director IT Business Management
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
We are ready to take this game to the next level and need a strategic and operational leader to strengthen how Enterprise Information Technology (EIT) plans, allocates and governs…
Added 18 mins ago
VC
Senior Health & Safety Coordinator F/H
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Deep-Water Intake Group, a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering…
Added 18 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Moncton, NB
- Full-time
…disciplined execution. More than delivering sales results, this leader can create sustainable success by developing a high-performing team that embodies Costco’s values and member-first…
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RE
Project Manager
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
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Laboratory Assistant - LHSC - Vernon
Dynacare
Vernon, BC
- Full-time
Access a health and wellness benefits program that supports you and your loved ones
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Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
…well‑being. This role is ideal for a collaborative, community‑driven leader who thrives in dynamic environments and inspires teams to deliver…
Added 18 mins ago
AU
Mat Roller
Alsco Uniforms
Saskatoon, SK
- $18.54 CAD / hour
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 18 mins ago
AU
Wash Aisle Operator
Alsco Uniforms
Saskatoon, SK
- $18.54 CAD / hour
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 18 mins ago
RE
Project Manager
Rising Edge Group
Kelowna, BC
- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
Added 18 mins ago
EP
Delivery / Recovery Driver (DZ Licence)
East Penn Canada
Mississauga, ON
- Full-time
Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you…
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Manager, Programming
Radio-Canada
Regina, SK
- Full-time
CBC Saskatchewan is looking for a program manager to help lead CBC Saskatchewan at a pivotal time in the province’s history. You will report to the Director, Journalism and work alongside…
Added 18 mins ago
CO
Program Leader
City of Penticton
Penticton, BC
- Full-time
Program Leader 1 Delivers introductory-level recreation programs, sports, camps, social activities, and community events. Provides participant supervision and support while fostering a safe…
Added 18 mins ago
MR
Dean, Science and Technology
Mount Royal University
Calgary, AB
- Full-time
…with demonstrated success in strategic planning, budgeting, program development, research and innovation, and leading faculty and staff. You are a collaborative, inclusive leader who can…
Added 18 mins ago
KG
Project Manager
Kode Group
Prince George, BC
- Full-time
Founded in 1965, Kode Contracting is a third generation contracting company founded in Prince George, BC. Kode is a leader in the fields of crushing and aggregates for a variety of…
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Announcer Operator, Nipivut (On-Site)
Radio-Canada
Iqaluit, NU
- Full-time
Performs a variety of tasks associated with the preparation, production and presentation of programs and program material – for example, announcing, hosting, versioning between English and…
Added 18 mins ago
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Principal ASIC Design Engineer
AMD
Markham, ON
- $155,200 to $232,800 USD / year
- Full-time
You are a collaborative and technically influential engineering leader who thrives in solving complex design challenges and driving execution across multidisciplinary teams. You combine…
Added 18 mins ago
E9
Network Specialist
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $112,361 to $117,249 CAD / year
- Full-time
As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our…
Added 18 mins ago
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Cyber Security Consultant
Raise
Vancouver, BC
- Contract
…needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in…
Added 18 mins ago
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System Design Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing…
Added 20 mins ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital (BCCH)
- Full-time
…Pediatrics, and the Michael Cuccione Childhood Cancer Research Program. The lab also actively collaborates with national and international partners in the fields of: Pediatric and…

Procurify

Senior Customer Success Manager

Remote, Canada

Remote

We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. · Full-time

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Job details

Pay: We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience.
Job type: Full-time
Workplace: Remote
Experience: 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business.
Posting language: English
Posted: Oct 5, 2026

Original job description

Senior Customer Success Manager

Procurify is the leading agentic procurement platform for the mid-market, helping organizations take control of their spend and make smarter financial decisions.

We’re building an ambitious, high-performance company where talented people are trusted with meaningful ownership and given the opportunity to make a real impact. Our remote-first culture values accountability, resilience, collaboration, and continuous growth. You’ll work alongside driven teammates on complex, important problems, grow your career through meaningful challenges, and help shape an AI-native company at a defining moment in the evolution of agentic procurement. We’re looking for a talented and team-driven Senior Customer Success Manager to join us on our journey.

ABOUT THE ROLE

Procurify is looking for a strategic, customer-obsessed, and results-oriented leader who thrives on building deep relationships and driving long-term value for our customers.

As a Senior Customer Success Manager, you will manage a larger and more complex book of business, leading high-impact customer engagements, expansions, and rollouts. You will act as a trusted advisor to executive stakeholders, proactively drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. Your ability to navigate complex customer landscapes, align business objectives, and advocate for customer needs will be crucial to the role’s success.

What you’ll be working on:

Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.

KPIs: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Logo Retention Rate, Customer Lifetime Value (CLTV)

Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.

KPIs: Executive Engagement Score, Customer Health Score, Customer Satisfaction (CSAT), Referenceable Customers

Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement

Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives.

KPIs: Customer Business Outcome Achievement, QBR Completion Rate

Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies.

Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes.

KPIs: Internal Feedback Utilization, Product Adoption Growth

Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth.

KPIs: Expansion Revenue

Advocate for customer needs while fostering executive relationships and collaborating effectively across internal teams, balancing business objectives to deliver measurable customer success and business growth.

Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.

Who we’re looking for:

5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business.
Proven ability to build executive-level relationships and influence across both customer organizations and internal teams.
Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives.
Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture.
Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes.
Comfortable managing escalations and turning challenges into opportunities for growth.
A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion.
Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action.
Passion for customer success, with a customer-centric mindset and a problem-solving attitude.
Experience in procurement, AP automation, or fintech industries is a plus.
For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world - across industries like biotechnology, education, health care, manufacturing, and software - to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
Base Salary Range: $72,000 - $92,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

Check out what our customers are saying about us
Learn more about our procure-to-pay platform

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More about this job

Responsibilities

Manage a strategic book of business to drive customer retention, expansion, and long-term success. Act as a trusted advisor to executive stakeholders while collaborating cross-functionally to deliver measurable business outcomes.

Requirements

Requires 5+ years of Customer Success experience in SaaS with a proven track record of managing high-value accounts. Candidates must possess strong executive relationship-building skills and experience leading complex implementations and change management initiatives.

Skills

Customer Success
SaaS
Account Management
Strategic Planning
Executive Relationship Building
Change Management
Data-driven Decision Making
Negotiation
Presentation Skills
Procurement
AP Automation
Fintech
Cross-functional Collaboration
Retention Strategies
Upselling
Problem-solving

Benefits

Flexible working
Unlimited responsible time off
Extended health benefits
Vision package
Dental package
Employee Assistance Program
Health and wellness spending account
Community initiatives
Volunteer days
Stock options

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Procurement
AP Automation
Fintech
Spend Management
NRR
GRR
CLTV
CSAT
QBR
Change Management
Strategic Planning
Executive Engagement
Customer Advocacy
Retention
Expansion
Data-driven
Cross-functional
Remote-first
Series C
AI-native
Platform Configuration
Integrations
Onboarding
Negotiation
Presentation
Problem-solving
Customer-centric
Accountability

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