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Added 14 mins ago
JA
Base Administrator
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Vancouver, BC
- Full-time
Review letters for the AWP (Attendance Wellness Program) program, meet with Chief Pilot, Inflight Regional Manager and/or Inflight Managers to allocate letters.
Added 29 mins ago
M
Senior Software Engineer - Card Network Integration
Marqeta
Remote, Canada
- Full-time
- Remote
…work location. The new-hire base salary range for this full-time position, reflected in CAD, is: 116,000 -…
Added 44 mins ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 44 mins ago
GA
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Giorgio Armani
Rocky View No 44, AB · Rocky View County, AB
- Part-time
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Added 44 mins ago
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Audio/Video Tech | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $23 to $25 CAD / hour
- Part-time
Benefits for Part-Time Roles: Pension matching.
Added 44 mins ago
TM
Operations Manager, Bridging Divides
Toronto Metropolitan University
Toronto, ON
- Temporary
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Added 44 mins ago
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Digital Media Specialist
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The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Added 44 mins ago
BB
Project Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
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Technical Safety Specialist
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Burnaby, BC
- Full-time
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ADP
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Burnaby, BC
- $46,403 to $58,000 CAD / year
- Full-time
Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 1 hour ago
EC
Quality Coordinator
Eaton Corporation
Milton, ON
- Full-time
Closely work with Leadership Development Program (LDP) employees during their term to support them in achieving the goals and expectations when applicable.
Added 1 hour ago
NS
Seeking Experienced Candidates - Registered Psychiatric Nurses - Mental Health & Addictions
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…(RPNs) to join us. This is an exciting opportunity to be a part of a collaborative and evolving program, delivering high quality, patient-centred care in diverse and rewarding clinical…
Added 1 hour ago
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Mississauga, ON
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As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made…
Added 1 hour ago
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- Full-time
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Added 1 hour ago
DG
Lead Cook
Dexterra Group
Vancouver, BC
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
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Sous Chef - Mantles Restaurant
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
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VR
Estimating Lead
VOESTALPINE RAILWAY SYSTEMS NORTRAK LLC
Richmond, BC
- $55,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Estimating, the Estimating Lead performs the core estimating process by reviewing tender requirements and preparing accurate material and labour estimates…
Added 1 hour ago
SM
restaurant manager
Saigon Moon
Black Diamond, AB
- Full-time
…their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work,…
Added 1 hour ago
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nail salon manager
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CC
Account Manager / Outside Sales - Aftermarket Heavy Duty Truck Parts
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Transaxle, part of Crane Carrier Canada (Limited), is seeking an Account Manager-Outside Sales who is responsible for promoting and selling heavy duty truck parts to customers in a…
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Store Manager
Panda Restaurant Group
AB · Edmonton, AB
- Full-time
External hires begin their Panda leadership journey as a Store Managers as part of our General Manager development path. This role is designed to prepare you for success as a future General…
Added 1 hour ago
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Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 1 hour ago
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Field & Infusion Nurse (RPN/LPN)
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Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols and standards of professional nursing documentation

Procurify

Senior Customer Success Manager

Remote, Canada

Remote

We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. · Full-time

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Job details

Pay: We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience.
Job type: Full-time
Workplace: Remote
Experience: 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business.
Posting language: English
Posted: Oct 5, 2026

Original job description

Senior Customer Success Manager

Procurify is the leading agentic procurement platform for the mid-market, helping organizations take control of their spend and make smarter financial decisions.

We’re building an ambitious, high-performance company where talented people are trusted with meaningful ownership and given the opportunity to make a real impact. Our remote-first culture values accountability, resilience, collaboration, and continuous growth. You’ll work alongside driven teammates on complex, important problems, grow your career through meaningful challenges, and help shape an AI-native company at a defining moment in the evolution of agentic procurement. We’re looking for a talented and team-driven Senior Customer Success Manager to join us on our journey.

ABOUT THE ROLE

Procurify is looking for a strategic, customer-obsessed, and results-oriented leader who thrives on building deep relationships and driving long-term value for our customers.

As a Senior Customer Success Manager, you will manage a larger and more complex book of business, leading high-impact customer engagements, expansions, and rollouts. You will act as a trusted advisor to executive stakeholders, proactively drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. Your ability to navigate complex customer landscapes, align business objectives, and advocate for customer needs will be crucial to the role’s success.

What you’ll be working on:

Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.

KPIs: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Logo Retention Rate, Customer Lifetime Value (CLTV)

Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.

KPIs: Executive Engagement Score, Customer Health Score, Customer Satisfaction (CSAT), Referenceable Customers

Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement

Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives.

KPIs: Customer Business Outcome Achievement, QBR Completion Rate

Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies.

Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes.

KPIs: Internal Feedback Utilization, Product Adoption Growth

Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth.

KPIs: Expansion Revenue

Advocate for customer needs while fostering executive relationships and collaborating effectively across internal teams, balancing business objectives to deliver measurable customer success and business growth.

Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.

Who we’re looking for:

5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business.
Proven ability to build executive-level relationships and influence across both customer organizations and internal teams.
Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives.
Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture.
Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes.
Comfortable managing escalations and turning challenges into opportunities for growth.
A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion.
Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action.
Passion for customer success, with a customer-centric mindset and a problem-solving attitude.
Experience in procurement, AP automation, or fintech industries is a plus.
For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world - across industries like biotechnology, education, health care, manufacturing, and software - to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
Base Salary Range: $72,000 - $92,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

Check out what our customers are saying about us
Learn more about our procure-to-pay platform

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More about this job

Responsibilities

Manage a strategic book of business to drive customer retention, expansion, and long-term success. Act as a trusted advisor to executive stakeholders while collaborating cross-functionally to deliver measurable business outcomes.

Requirements

Requires 5+ years of Customer Success experience in SaaS with a proven track record of managing high-value accounts. Candidates must possess strong executive relationship-building skills and experience leading complex implementations and change management initiatives.

Skills

Customer Success
SaaS
Account Management
Strategic Planning
Executive Relationship Building
Change Management
Data-driven Decision Making
Negotiation
Presentation Skills
Procurement
AP Automation
Fintech
Cross-functional Collaboration
Retention Strategies
Upselling
Problem-solving

Benefits

Flexible working
Unlimited responsible time off
Extended health benefits
Vision package
Dental package
Employee Assistance Program
Health and wellness spending account
Community initiatives
Volunteer days
Stock options

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Procurement
AP Automation
Fintech
Spend Management
NRR
GRR
CLTV
CSAT
QBR
Change Management
Strategic Planning
Executive Engagement
Customer Advocacy
Retention
Expansion
Data-driven
Cross-functional
Remote-first
Series C
AI-native
Platform Configuration
Integrations
Onboarding
Negotiation
Presentation
Problem-solving
Customer-centric
Accountability

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