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Added 4 mins ago
H
Bilingual IT Recruiter
Hays
Montreal, QC
- Full-time
…countries, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Together with over 9,500 people across the globe, we are better together: we…
Added 20 mins ago
VC
Nurse Practitioner, VGH Palliative Inpatient
Vancouver Coastal Health
Vancouver, BC
- $76.34 to $83.98 CAD / hour
- Part-time
…would work as an autonomous member of our multidisciplinary Specialist Palliative Consult Team supporting patients and teams facility-wide. The role includes direct clinical care, as well…
Added 33 mins ago
LA
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
Exceptional client service skills, to determine department’s needs, liaise with related departments and suppliers, and develop and maintain effective working relationships with them.
Added 35 mins ago
Mortgage Fulfillment Specialist
Questrade Financial Group
Toronto, ON
We’re looking for our next Mortgage Fulfillment Specialist. Could It Be You?
Added 46 mins ago
AD
Technical sales specialist
Aqua Data
Vaudreuil-Dorion, QC
- From $58,507.8 CAD / year
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 1 hour ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
Proven work experience in technical consulting/implementation, customer service, and/or client success.
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Laval, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 1 hour ago
AC
Spécialiste En Approvisionnement Senior
Aston Carter
Montreal, QC
- $46 to $75 CAD / hour
- Contract
As a Project Procurement Specialist, you will lead and execute procurement activities for a major shipbuilding and defence project. You will manage end-to-end procurement processes and work…
Added 1 hour ago
LD
TECH Specialist
London Drugs Limited
Calgary, AB
- Other
The London Drugs team is on the hunt for client-focused technology experts to share their enthusiasm and their expertise for all-things relating to Computers, Audio Visual Equipment, Mobile…
Added 1 hour ago
UO
Pension & Benefits Advisor
University of Alberta
Edmonton, AB
- Full-time
Exemplary client service, focused on demonstrating a genuine concern for understanding client needs and meeting or exceeding client expectations.
Added 1 hour ago
PA
Technical sales specialist
PET All Manufacturing Inc
Markham, ON
- $60,000 to $100,000 CAD / year
- Full-time
- Hybrid
Assess client’s needs and resources to recommend the appropriate goods or services
Added 2 hours ago
VM
Community Partner Specialist
Village Media
Barrie, ON
- Full-time
Village Media, a community impact organization, is looking for an experienced community partner specialist to join us to support our BarrieToday news site.
Added 2 hours ago
AC
Culinary Specialist- Sous Chef
Aramark Canada
Kingston, ON
- $60,000 to $70,000 CAD / year
- Full-time
If you're a skilled culinary professional looking to grow your career with a company that values creativity, leadership, and service excellence, we would love to connect with you.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Mascouche, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
Senior Group Underwriter, Quotes.
Equitable
Waterloo, ON
As a Senior Group Underwriter, you will play a key role in driving profitable growth and client retention through the risk assessment, analysis, pricing, and formal responses to requests…
Added 2 hours ago
R
Client Advisor
RBC
Cornwall, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
Added 3 hours ago
2I
ServiceNow Developer
2iSolutions Inc.
Ottawa, ON
- Contract
Our Ottawa-based client is hiring a Senior ServiceNow Developer / Platform Specialist for a 6-month hybrid contract opportunity.
Added 3 hours ago
GT
Electric Utilities OCM Consultant (ADMS)
Grid Transformation
Canada
- Full-time
Grid Transformation is a specialist electric-utility operational technology advisory firm. We help utilities turn grid-modernization strategy into operational reality across Advanced…
Added 3 hours ago
SJ
Registered Respiratory Therapist Respiratory Therapy
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 3 hours ago
I
Package Specialist-SAP HANA SCM MM
IBM
Calgary, AB
- $79,800 to $125,400 CAD / year
- Full-time
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their…
Added 3 hours ago
Professional Banking Specialist, Business Banking
Scotiabank
Toronto, ON
Respond to client requests for service, instructing and guiding clients in service use and confirming their satisfaction with the service
Added 3 hours ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
Support proposal writing, project scoping, and client relationship development;
Added 3 hours ago
TM
Assistant Director,Business.Systems
Toronto Metropolitan University
Toronto, ON
- Full-time
…institution. Every member of the university community is an RO client. The RO is involved in the entire academic experience of the student body from admission through to graduation,…

Procurify

Technical Customer Support Advocate

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Pay: Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers.
Job type: Full-time
Workplace: Remote
Experience: Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Procurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to join us on our journey.

ABOUT THE ROLE

We are looking for a curious, "builder-minded" individual who doesn't just solve problems but optimizes the systems that prevent them. As a Level 2 Advocate, you won't just support the product - you will be a primary architect of our self-serve ecosystem and a specialist in complex customer configurations.

What you’ll be working on:

Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience.
Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
Customer Configurations: You will act as the technical lead for complex account setups, including:
- Provisioning: Defining user roles and permissions while managing SSO setups.
- Data and Integrations: Connecting the platform to existing tech stacks, managing API integrations, and executing sandbox account duplications.
- Workflow Tailoring: Customizing the platform to match specific client needs via custom fields, pipelines, and dashboards.

Who we’re looking for:

Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically within a high-growth startup environment.
Ticketing and Workflow: You have experience with modern ticketing platforms like Zendesk, Intercom, or similar ecosystems and understand how to leverage them to manage high-volume technical inquiries effectively.
Industry Knowledge: Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like AirWallex or Stripe is a significant asset.
The Builder Mindset: You possess a builder mindset and thrive in fast-paced settings. You do not just follow processes; you identify gaps and leverage automation to scale efficiency. You are comfortable being scrappy when needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
AI and Innovation: You have a genuine passion for AI and prompt engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and empower users.
Strategic Communication: You can distill complex API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.

WHY PROCURIFY?

Help us modernize spend management

Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.

Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.

The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.

If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
On Target Earnings (OTE) Range: $64,575 – $80,850 CAD This range is dependent on experience, with a component of these earnings made up of a Company Incentive Plan (CIP), and not inclusive of any benefits or equity that might exist in your total compensation package.

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

Check out what our customers are saying about us
Learn more about our procure-to-pay platform

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More about this job

Responsibilities

You will manage complex technical support tickets and act as a primary architect for self-serve ecosystems and customer configurations. Additionally, you will bridge the gap between customer feedback and product development while optimizing support workflows using AI tools.

Requirements

Candidates must have 2 to 3+ years of experience in a technical, customer-facing SaaS role, preferably in Technical Account Management or Implementation. Proficiency with ticketing platforms, API integrations, SSO, and a strong builder mindset are essential for this position.

Skills

Technical support
SaaS
Customer advocacy
API integrations
SSO configuration
Jira
Zendesk
Intercom
Prompt engineering
Workflow automation
Data migration
Troubleshooting
Technical documentation
ERP systems
Fintech
Communication

Benefits

Flexible working
Responsible time off
Extended health benefits
Vision package
Dental package
Employee Assistance Program
Health and wellness spending account
Community initiatives
Volunteer days
Donate Your Day program
Education lunch and learns
Stock options

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Customer Support
SaaS
Procurify
Procurement platform
API
SSO
Zendesk
Intercom
Jira
QuickBooks Online
NetSuite
Microsoft ERP
Fintech
KYC
Fraud prevention
AirWallex
Stripe
AI
Prompt engineering
Workflow automation
Data migration
Technical Account Management
Implementation
Customer Experience
Remote-first
Series C
Procure-to-pay

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