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Added 44 mins ago
AI
Geographic Information System Specialist
Aptino, Inc.
Calgary, AB
- Contract
Knowledge of GIS application configuration and user access management.
Added 44 mins ago
RT
Field Service Delivery Technician
Real Time Networks
Milton, ON
- Full-time
Founded in 2004, Real Time Networks is an ISO/IEC 27001 certified technology company specializing in smart asset management, including intelligent locker and electronic key management…
Added 46 mins ago
A
Spécialiste principal (e) de l’implantation, Gestion du temps / Senior Implementation Specialist, Time
ADP
Montreal, QC
- Full-time
…l’implantation, vous serez responsable de tous les aspects liés à la configuration des comptes de Gestion des heures et des présences (TLM) et d’ADP Workforce Now en vous concentrant sur…
Added 46 mins ago
A
Lead Implementation Specialist, Payroll / Spécialiste en chef d’implantation, Paie
ADP
Montreal, QC · Dartmouth, NS
- Full-time
ADP is hiring a Lead Implementation Specialist, Payroll
Added 1 hour ago
F
Technical Support Specialist
Fortinet
Burnaby, BC
- Full-time
FortiManager -- Centralized Configuration Management
Added 1 hour ago
DC
Records Specialist
Douglas College
New Westminster, BC
- Full-time
…work both independently and as part of a team, the Records Specialist uses strong administrative and data management skills to accurately enter, update, and manage a variety of student…
Added 1 hour ago
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Field Support Specialist
Netoyed
Vancouver, BC
- Contract
Added 1 hour ago
SE
CRM and Email Operations Specialist
Sports Experts
Laval, QC
- Full-time
The CRM and Email Operations Specialist will be primarily responsible for the technical and operational execution of CRM communications for the Sports Experts, Atmosphere and Trio Hockey…
Added 1 hour ago
CG
Senior Integrated Logistics Support (ILS) Specialist
Calian Group
Gatineau, QC
- Contract
…ISS Performance Metrics, Logistics Support Analysis (LSA), Configuration Management, Quality Management, and RAMMP…
Added 1 hour ago
Specialist Systems, IT
City of Mississauga
Mississauga, ON
Develop and maintain Infrastructure as Code and configuration management solutions using Terraform, AWS CloudFormation, Ansible or similar tools.
Added 1 hour ago
M
Library Scientist
Miratech
Toronto, ON
- Full-time
This is a specialist, deliverable-heavy role, and the most technically consequential of the three for AI outcomes. The successful candidate is a trained information professional who can…
Added 1 hour ago
CO
Specialist Systems, IT
City of Mississauga
Mississauga, ON
- Full-time
Develop and maintain Infrastructure as Code and configuration management solutions using Terraform, AWS CloudFormation, Ansible or similar tools.
Added 1 hour ago
UF
Desktop Support Specialist
United Floral Inc.
Burnaby, BC
- Full-time
We are recruiting for a Desktop Support Specialist to join our IT team in Burnaby. As a key member of the team, the Desktop Support Specialist serves as the first point of contact for…
Added 2 hours ago
EV
Specialist, Automation
Elk Valley Resources
Elkford, BC
- $95,000 to $112,000 CAD / year
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 2 hours ago
EV
Specialist, Automation
Elk Valley Resources
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 3 hours ago
W
Principal Process Automation & Controls Engineer
Worley
Calgary, AB
- Full-time
This position requires advanced hands-on Emerson DeltaV configuration experience. The successful candidate must be capable of independently configuring, modifying, troubleshooting, and…
Added 3 hours ago
Competency Specialist
Alstom
Toronto, ON
The Competency Specialist is accountable for establishing, administering, and sustaining the competence management framework for signalling personnel assigned to the OnCorr Signalling…
Added 3 hours ago
AG
Process Control Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The Process Control Specialist (Automation Technician) provides hands‑on support for process control, automation, operational technology (OT), and industrial data systems across the Island…
Added 4 hours ago
CT
CRM and Email Operations Specialist
Canadian Tire Corporation
Laval, QC
- Full-time
The CRM and Email Operations Specialist will be primarily responsible for the technical and operational execution of CRM communications for the Sports Experts, Atmosphere and Trio Hockey…
Added 4 hours ago
Technical Services Manager (Laser Technology Specialist)
BWXT
Kitchener, ON
Lead BWXT’s Laser Technology Program, including equipment ownership, maintenance, configuration, calibration, and lifecycle management.
Added 4 hours ago
K
IT Help Desk Specialist - Fixanator
Klick
Toronto, ON
- Full-time
The IT Help Desk Specialist, known internally as a Fixanator, provides front-line technical support to Klick employees and helps keep day-to-day technology running reliably. The role…
Added 4 hours ago
HA
Engineer – Mass Properties
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Support aircraft configuration management and ensure mass properties data is accurately reflected in engineering releases.
Added 4 hours ago
MH
Security Systems Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Under the general direction of the Physical Security Supervisor, performs as a technical specialist supporting centralized security systems and monitoring stations relating to the design,…
Added 4 hours ago
KG
Business System Analyst - LMS & VAM
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are seeking an experienced LMS / VAM Specialist to drive the delivery, implementation, and optimization of our Liquidity Management Systems (LMS) and Virtual Account Management (VAM)…
Added 4 hours ago
WR
Information Systems Specialist
West Red Lake Gold Mines
Red Lake, ON
- Full-time
…candidate is responsible for the technical implementation, configuration and ongoing operational health and maintenance of site Operational Technology (OT) infrastructure that includes…

Procurify

Technical Customer Support Advocate

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Pay: Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers.
Job type: Full-time
Workplace: Remote
Experience: Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Procurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to join us on our journey.

ABOUT THE ROLE

We are looking for a curious, "builder-minded" individual who doesn't just solve problems but optimizes the systems that prevent them. As a Level 2 Advocate, you won't just support the product - you will be a primary architect of our self-serve ecosystem and a specialist in complex customer configurations.

What you’ll be working on:

Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience.
Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
Customer Configurations: You will act as the technical lead for complex account setups, including:
- Provisioning: Defining user roles and permissions while managing SSO setups.
- Data and Integrations: Connecting the platform to existing tech stacks, managing API integrations, and executing sandbox account duplications.
- Workflow Tailoring: Customizing the platform to match specific client needs via custom fields, pipelines, and dashboards.

Who we’re looking for:

Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically within a high-growth startup environment.
Ticketing and Workflow: You have experience with modern ticketing platforms like Zendesk, Intercom, or similar ecosystems and understand how to leverage them to manage high-volume technical inquiries effectively.
Industry Knowledge: Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like AirWallex or Stripe is a significant asset.
The Builder Mindset: You possess a builder mindset and thrive in fast-paced settings. You do not just follow processes; you identify gaps and leverage automation to scale efficiency. You are comfortable being scrappy when needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
AI and Innovation: You have a genuine passion for AI and prompt engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and empower users.
Strategic Communication: You can distill complex API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.

WHY PROCURIFY?

Help us modernize spend management

Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.

Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.

The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.

If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
On Target Earnings (OTE) Range: $64,575 – $80,850 CAD This range is dependent on experience, with a component of these earnings made up of a Company Incentive Plan (CIP), and not inclusive of any benefits or equity that might exist in your total compensation package.

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

Check out what our customers are saying about us
Learn more about our procure-to-pay platform

Apply About employer

More about this job

Responsibilities

You will manage complex technical support tickets and act as a primary architect for self-serve ecosystems and customer configurations. Additionally, you will bridge the gap between customer feedback and product development while optimizing support workflows using AI tools.

Requirements

Candidates must have 2 to 3+ years of experience in a technical, customer-facing SaaS role, preferably in Technical Account Management or Implementation. Proficiency with ticketing platforms, API integrations, SSO, and a strong builder mindset are essential for this position.

Skills

Technical support
SaaS
Customer advocacy
API integrations
SSO configuration
Jira
Zendesk
Intercom
Prompt engineering
Workflow automation
Data migration
Troubleshooting
Technical documentation
ERP systems
Fintech
Communication

Benefits

Flexible working
Responsible time off
Extended health benefits
Vision package
Dental package
Employee Assistance Program
Health and wellness spending account
Community initiatives
Volunteer days
Donate Your Day program
Education lunch and learns
Stock options

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Customer Support
SaaS
Procurify
Procurement platform
API
SSO
Zendesk
Intercom
Jira
QuickBooks Online
NetSuite
Microsoft ERP
Fintech
KYC
Fraud prevention
AirWallex
Stripe
AI
Prompt engineering
Workflow automation
Data migration
Technical Account Management
Implementation
Customer Experience
Remote-first
Series C
Procure-to-pay

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