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Added 33 mins ago
EV
Specialist, Automation
Elk Valley Resources
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 1 hour ago
W
Principal Process Automation & Controls Engineer
Worley
Calgary, AB
- Full-time
…configuring, modifying, troubleshooting, and supporting DeltaV control systems in operating facilities and project…
Added 1 hour ago
AA
Production Supervisor - Afternoon Shift
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
Identify opportunities to improve productivity, reduce waste, and control costs
Added 1 hour ago
WC
Senior Payroll and Project Specialist
Wurth Canada
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
…opportunity for you. We are looking for a Senior Payroll and Project Specialist with prior experience delivering accurate and timely payroll while supporting continuous improvement…
Added 1 hour ago
Project Controls Specialist
BWXT
Peterborough, ON
We are recruiting for a Project Controls Specialist for our location in Peterborough, ON. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the design, manufacture,…
Added 1 hour ago
CI
Senior Technician, Quality
Celestica International LP
Newmarket, ON
- $51,000 to $60,000 CAD / year
Strong knowledge and understanding of shop floor control and quality management documentation systems such as Spectrum Pro, EtQ.
Added 1 hour ago
Competency Specialist
Alstom
Toronto, ON
…candidate will ensure that personnel working on signalling systems - including interlocking, train control, wayside equipment, communications interfaces, power and cabling interfaces, and…
Added 1 hour ago
PT
Senior LEAD AV Specialist - Workplace Collaboration Technology
Poly Tech Talent
Toronto, ON
- Full-time
Troubleshoot Microsoft Teams Rooms (MTR), conferencing systems, audio, video, networking and integrated room control technologies.
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
AG
Process Control Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The Process Control Specialist (Automation Technician) provides hands‑on support for process control, automation, operational technology (OT), and industrial data systems across the Island…
Added 1 hour ago
A
Buyer
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
…project includes seven new stations and installation of rail and systems under a progressive design-build…
Added 2 hours ago
GC
Specialist, AutomationNew
Glencore Canada
Sparwood, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, Processing Systems is responsible for safely delivering and maintaining a diverse set of technology that is…
Added 2 hours ago
AC
Culinary Specialist- Sous Chef
Aramark Canada
Kingston, ON
- $60,000 to $70,000 CAD / year
- Full-time
Coordinate and supervise culinary personnel regarding production, merchandising, quality, cost control, labour planning, scheduling, staffing, and training
Added 2 hours ago
Automated Welding Specialist
BWXT
Cambridge, ON
As our Automated Welding Specialist, you will support the Welding Engineering team by developing automated weld processes, programming and maintaining welding equipment, and helping…
Added 2 hours ago
Contracts and sourcing Specialist
Bell
Regina, SK
The OFCI Sourcing, Contracts & Supply Chain Specialist is an integrated commercial and delivery role supporting critical Owner Furnished Contractor Installed equipment for data centre…
Added 2 hours ago
M
GRC Specialist
Miovision
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
…safe requires serious guardrails. We are looking for a GRC Specialist to act as our ultimate risk traffic controller. Sitting within the Office of Cybersecurity, you will operationalize our…
Added 2 hours ago
AG
Electrical & Controls Project Engineer
Artemis Gold - Blackwater Project
Vancouver, BC
- Other
…expertise in the design of low and high voltage electrical power systems, and instrumentation and controls engineering. In addition to a specialist electrical and controls engineering…
Added 2 hours ago
HA
Engineer – Mass Properties
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…role is critical to ensuring aircraft performance, stability, control, structural integrity, certification compliance, and operational…
Added 2 hours ago
EV
Specialist, Automation
Elk Valley Resources
Sparwood, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, Processing Systems is responsible for safely delivering and maintaining a diverse set of technology that is…
Added 2 hours ago
MH
Security Systems Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Under the general direction of the Physical Security Supervisor, performs as a technical specialist supporting centralized security systems and monitoring stations relating to the design,…
Added 2 hours ago
EA
7-SAR-Outside Sales Technical Representative
Everest Automation
Sarnia, ON
- Full-time
We are currently looking for a candidate for an Outside Technical Sales Representative position (Solution Specialist) for the Sarnia region. The candidate will manage a specific territory…
Added 2 hours ago
WR
Information Systems Specialist
West Red Lake Gold Mines
Red Lake, ON
- Full-time
…Operational Technology (OT) infrastructure that includes Process Control (PCS) and Fleet Management (FMS) environments. The successful candidate will write, modify, integrate and test the…
Added 2 hours ago
B
Field Operations Specialist
BinSentry
Kitchener, ON
- Full-time
…operational data accurate and reliable. As our Operations Quality and Systems Coordinator, you will review fleet performance, investigate discrepancies, validate customer inventory…
Added 2 hours ago
EV
Specialist, Automation
Elk Valley Resources
Sparwood, BC
- $95,000 to $112,000 CAD / year
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, Processing Systems is responsible for safely delivering and maintaining a diverse set of technology that is…

Procurify

Technical Customer Support Advocate

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Pay: Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers.
Job type: Full-time
Workplace: Remote
Experience: Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Procurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to join us on our journey.

ABOUT THE ROLE

We are looking for a curious, "builder-minded" individual who doesn't just solve problems but optimizes the systems that prevent them. As a Level 2 Advocate, you won't just support the product - you will be a primary architect of our self-serve ecosystem and a specialist in complex customer configurations.

What you’ll be working on:

Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience.
Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
Customer Configurations: You will act as the technical lead for complex account setups, including:
- Provisioning: Defining user roles and permissions while managing SSO setups.
- Data and Integrations: Connecting the platform to existing tech stacks, managing API integrations, and executing sandbox account duplications.
- Workflow Tailoring: Customizing the platform to match specific client needs via custom fields, pipelines, and dashboards.

Who we’re looking for:

Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically within a high-growth startup environment.
Ticketing and Workflow: You have experience with modern ticketing platforms like Zendesk, Intercom, or similar ecosystems and understand how to leverage them to manage high-volume technical inquiries effectively.
Industry Knowledge: Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like AirWallex or Stripe is a significant asset.
The Builder Mindset: You possess a builder mindset and thrive in fast-paced settings. You do not just follow processes; you identify gaps and leverage automation to scale efficiency. You are comfortable being scrappy when needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
AI and Innovation: You have a genuine passion for AI and prompt engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and empower users.
Strategic Communication: You can distill complex API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.

WHY PROCURIFY?

Help us modernize spend management

Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.

Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.

The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.

If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
On Target Earnings (OTE) Range: $64,575 – $80,850 CAD This range is dependent on experience, with a component of these earnings made up of a Company Incentive Plan (CIP), and not inclusive of any benefits or equity that might exist in your total compensation package.

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

Check out what our customers are saying about us
Learn more about our procure-to-pay platform

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More about this job

Responsibilities

You will manage complex technical support tickets and act as a primary architect for self-serve ecosystems and customer configurations. Additionally, you will bridge the gap between customer feedback and product development while optimizing support workflows using AI tools.

Requirements

Candidates must have 2 to 3+ years of experience in a technical, customer-facing SaaS role, preferably in Technical Account Management or Implementation. Proficiency with ticketing platforms, API integrations, SSO, and a strong builder mindset are essential for this position.

Skills

Technical support
SaaS
Customer advocacy
API integrations
SSO configuration
Jira
Zendesk
Intercom
Prompt engineering
Workflow automation
Data migration
Troubleshooting
Technical documentation
ERP systems
Fintech
Communication

Benefits

Flexible working
Responsible time off
Extended health benefits
Vision package
Dental package
Employee Assistance Program
Health and wellness spending account
Community initiatives
Volunteer days
Donate Your Day program
Education lunch and learns
Stock options

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Customer Support
SaaS
Procurify
Procurement platform
API
SSO
Zendesk
Intercom
Jira
QuickBooks Online
NetSuite
Microsoft ERP
Fintech
KYC
Fraud prevention
AirWallex
Stripe
AI
Prompt engineering
Workflow automation
Data migration
Technical Account Management
Implementation
Customer Experience
Remote-first
Series C
Procure-to-pay

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