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Added 9 mins ago
RR
Talent Acquisition Specialist
Remote Robotic
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Contract
RRS is looking for a Talent Acquisition Specialist to support hiring across engineering, technical, operations, and corporate functions.
Added 25 mins ago
UO
Research Associate, Indigenous Brain Health, Family Medicine
University of Calgary
Calgary, AB
- Full-time
Advanced skills in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and survey software (e.g. Qualtrics)
Added 38 mins ago
EE
Senior / Intermediate Regulatory Specialist/Aquatic Biologist - R.Bio (BC) REQUIRED
ENKON Environmental Limited
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Intermediate/Senior Regulatory Specialist & Aquatic Biologist (R.P.Bio.) - Surrey, BC
Added 40 mins ago
LS
ServiceNow Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
ServiceNow Certified Implementation Specialist – IRM
Added 57 mins ago
ML
Environmental, Health & Safety Specialist
Maple Lodge Farms Ltd
Brampton, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Environmental Health and Safety Specialist is responsible to support the development and implementation of the Company’s Environmental Health & Safety (EHS) programs and policies…
Added 57 mins ago
3
Platform QA Specialist
360insights
Moncton, NB · Whitby, ON
- $42,000 to $57,000 CAD / year
Work closely with Implementation Specialists and Programme Managers to support smooth launches
Added 1 hour ago
2I
Sap Business Warehouse Developer
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring SAP BW Development Specialist for a 6-month contract opportunity.
Added 1 hour ago
SJ
PACS/RIS Analyst PACS
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
…and HIS, RIS, other hospital information systems, third-party software applications, voice recognition/radiology reporting systems, modality worklists, other clinical systems, and…
Added 1 hour ago
M
Manufacturing Operations Project Manager
Miovision
Kitchener, ON
- $75,000 to $100,000 CAD / year
- Full-time
The Tool Specialist: You are highly proficient with modern project management software (such as Asana, Jira, MS Project, or Smartsheet) and boast advanced spreadsheet and data tracking…
Added 1 hour ago
PO
Research Technology & Data Specialist - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
The Specialist will act as a liaison between PATTISON and external technology, software and data partners, translating business and research needs into clear technical requirements and…
Added 1 hour ago
H
Human Resources Analytics Specialist
HireTalent
Montreal, QC
- Temporary
Contribute to the full Software Development Life Cycle (SDLC) - requirements, functional design, implementation, UAT
Added 1 hour ago
Technical Specialist
University of Toronto
Toronto, ON
Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertise responsible for IT service operations stewardship through planning,…
Added 1 hour ago
A
spécialiste principal(e) de l’implantation, Ressources humaines, Technologie de RH / HR Senior Implementation Specialist
ADP
Montreal, QC
- Full-time
Added 1 hour ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Implementation and support of updated software applications in a production environment
Added 2 hours ago
P
Technical Customer Support Advocate
Procurify
Remote, Canada
- Full-time
- Remote
…like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to…
Added 2 hours ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Implementation and support of updated software applications in a production environment
Added 2 hours ago
Automation Specialist
Spartan Controls Ltd.
Edmonton, AB
We are currently recruiting for an Automation Specialist for our Control Systems Lifecycle Services Team to be based in Edmonton. In this role, you will be working within the Control…
Added 3 hours ago
Bilingual Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Specialist, Software Engineering position. You will be in charge of ERP (Microsoft Dynamics 365 Finance and Operations)…
Added 3 hours ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a bank’s Transaction Banking or Cash Management Technology…
Added 3 hours ago
PC
Accounts Payable Specialist
People Corporation
Winnipeg, MB · MB - PC NPW - Wpg
- Full-time
The Accounts Payable Specialist supports the AP Team management with implementation of standardized processes, key performance indicators (KPI), and controls and procedure documentation…
Added 4 hours ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the…
Added 4 hours ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
You will also lead the development, implementation, and continuous improvement of educational programming, with a particular focus on high school and young adult audiences. This includes…
Added 4 hours ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 4 hours ago
M
Operations Project Manager
Miovision
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
The Tool Specialist: You are highly proficient with modern project management software (such as Asana, Jira, MS Project, or Smartsheet) and boast advanced spreadsheet and data tracking…
Added 4 hours ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…

Procurify

Technical Customer Support Advocate

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Pay: Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers.
Job type: Full-time
Workplace: Remote
Experience: Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Procurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to join us on our journey.

ABOUT THE ROLE

We are looking for a curious, "builder-minded" individual who doesn't just solve problems but optimizes the systems that prevent them. As a Level 2 Advocate, you won't just support the product - you will be a primary architect of our self-serve ecosystem and a specialist in complex customer configurations.

What you’ll be working on:

Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience.
Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
Customer Configurations: You will act as the technical lead for complex account setups, including:
- Provisioning: Defining user roles and permissions while managing SSO setups.
- Data and Integrations: Connecting the platform to existing tech stacks, managing API integrations, and executing sandbox account duplications.
- Workflow Tailoring: Customizing the platform to match specific client needs via custom fields, pipelines, and dashboards.

Who we’re looking for:

Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically within a high-growth startup environment.
Ticketing and Workflow: You have experience with modern ticketing platforms like Zendesk, Intercom, or similar ecosystems and understand how to leverage them to manage high-volume technical inquiries effectively.
Industry Knowledge: Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like AirWallex or Stripe is a significant asset.
The Builder Mindset: You possess a builder mindset and thrive in fast-paced settings. You do not just follow processes; you identify gaps and leverage automation to scale efficiency. You are comfortable being scrappy when needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
AI and Innovation: You have a genuine passion for AI and prompt engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and empower users.
Strategic Communication: You can distill complex API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.

WHY PROCURIFY?

Help us modernize spend management

Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.

Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.

The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.

If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
On Target Earnings (OTE) Range: $64,575 – $80,850 CAD This range is dependent on experience, with a component of these earnings made up of a Company Incentive Plan (CIP), and not inclusive of any benefits or equity that might exist in your total compensation package.

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

Check out what our customers are saying about us
Learn more about our procure-to-pay platform

Apply About employer

More about this job

Responsibilities

You will manage complex technical support tickets and act as a primary architect for self-serve ecosystems and customer configurations. Additionally, you will bridge the gap between customer feedback and product development while optimizing support workflows using AI tools.

Requirements

Candidates must have 2 to 3+ years of experience in a technical, customer-facing SaaS role, preferably in Technical Account Management or Implementation. Proficiency with ticketing platforms, API integrations, SSO, and a strong builder mindset are essential for this position.

Skills

Technical support
SaaS
Customer advocacy
API integrations
SSO configuration
Jira
Zendesk
Intercom
Prompt engineering
Workflow automation
Data migration
Troubleshooting
Technical documentation
ERP systems
Fintech
Communication

Benefits

Flexible working
Responsible time off
Extended health benefits
Vision package
Dental package
Employee Assistance Program
Health and wellness spending account
Community initiatives
Volunteer days
Donate Your Day program
Education lunch and learns
Stock options

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Customer Support
SaaS
Procurify
Procurement platform
API
SSO
Zendesk
Intercom
Jira
QuickBooks Online
NetSuite
Microsoft ERP
Fintech
KYC
Fraud prevention
AirWallex
Stripe
AI
Prompt engineering
Workflow automation
Data migration
Technical Account Management
Implementation
Customer Experience
Remote-first
Series C
Procure-to-pay

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