Contract - Business Analyst

As we move through a period of exciting transformation and organizational change, Professional Engineers Ontario (PEO) has an immediate opening for a full-time Contract Business Analyst, to join the Program Management Team until mid-December 2027.

Under the authority of the Professional Engineers Act, PEO licenses and governs over 91,500 licence and certificate holders and regulates the practice of professional engineering in Ontario. PEO’s mission is to regulate and advance the practice of engineering to protect the public interest. With a talented, multidisciplinary staff of over 100, PEO’s vision is to lead regulation, inspire excellence and thriving

Reporting to the Manager, PMO, the Business Analyst serves as the essential bridge between business stakeholders and technical teams across PEO. The incumbent is responsible for eliciting, analyzing, and documenting complex business requirements, translating them into clear functional specifications that guide system design, process improvement, and solution delivery.

The Business Analyst partners closely with Project Managers, IT staff, Registration, Licensing, Legal, Communications, HR, and Policy teams to ensure that technology-enabled solutions are aligned with PEO’s regulatory mandate, operational needs, and strategic priorities. In addition, the Business Analyst serves as the product owner for assigned applications and acts as the first point of contact for business inquiries. As an integral member of the project lifecycle, the role also supports and conducts QAT and UAT activities for projects. This role requires exceptional analytical rigor, clear communication skills, and experience navigating multi-stakeholder environments in a regulated or public-sector context.

Requirements Elicitation & Analysis

• Gather, document, and analyze business and user requirements for new and existing systems, processes, and services through interviews, workshops, observations, surveys, and document analysis.
• Facilitate structured requirements for elicitation sessions with stakeholders across PEO business units, including Registration, Licensing, Legal, Communications, HR, IT, and Policy teams, and with external parties as required.
• Conduct thorough requirements of analysis to verify that proposed solutions align with stated business needs, regulatory obligations, and organizational objectives.
• Perform options of analyses to identify, evaluate, and recommend alternative solutions to business problems or opportunities, considering feasibility, cost, timelines, and risk.
• Analyze and model current-state (as-is) and future-state (to-be) business processes; identify gaps, redundancies, and improvement opportunities.
• Utilize AI-assisted techniques and tools to analyze large volumes of information, identify patterns and opportunities and accelerate requirements analysis.

Documentation & Functional Specifications

• Produce high-quality business analysis artefacts including functional specifications, business requirements documents (BRDs), process maps, data flow diagrams, use cases, user stories, and acceptance criteria.
• Create clear and concise documentation following defined internal templates that can be understood by both technical and non-technical audiences; adapt communication style and format to suit the audience.
• Maintain version control and change history for all requirements of documentation in accordance with PMO standards.
• Work with Business Unit leads and IT staff to assess, document, and implement new methods of working with digital tools to replace manual processes.
• Leverage AI-enabled tools, including Microsoft Copilot, to support the development of business requirements, functional specifications, user stories, process documentation, and other business analysis artifacts.
• Develop training materials, job aids, user guides, and organizational development resources to support successful implementation of technology-enabled business change.

Stakeholder Engagement & Solution Validation

• Serve as the primary liaison between business stakeholders and technical development teams throughout the project lifecycle, ensuring requirements are well understood and solutions are fit for purpose.
• Serve as the product owner for assigned applications by understanding business needs, prioritizing requirements, supporting enhancements, and acting as the first point of contact for business inquiries related to those applications.
• Work with stakeholders from across PEO and with third parties to ensure alignment of goals, manage expectations, and validate that proposed solutions meet business needs before and after implementation.
• Facilitate workshops, working groups, and review sessions to validate requirements, review prototypes, and build consensus on solution design.
• Gather critical information from meetings with various stakeholders; produce clear functional reports, decision logs, and meeting summaries and distribute to relevant parties in a timely manner.
• Proactively communicate requirements changes, scope impacts, or solution risks to the Project Manager and relevant stakeholders; support change control processes.

Testing, Quality Assurance & Implementation Support

• Lead, support, and participate in Quality Assurance Testing by developing test strategies, test plans, test cases, scenarios, sign-off criteria, and defect tracking processes to ensure solutions meet business requirements.
• Coordinate and facilitate User Acceptance Testing sessions; track defects and issues through to resolution, ensuring all acceptance criteria are met prior to go-live.
• Support solution validation activities including system integration testing, regression testing, and business process walkthroughs.
• Support readiness activities for project launch and implementation, including training delivery, communications support, and hypercare planning.
• Provide follow-up support and training to business stakeholders post-implementation to ensure effective adoption of new systems and processes.

Project Support & PMO Contribution

• Support Project Managers by contributing to project planning activities, tracking requirements-related milestones, managing changes to requirements scope, and assisting with risk identification and mitigation.
• Participate in project status meetings; provide timely updates on requirements progress, open issues, and risks; contribute to project status reports and dashboards as required.
• Support development and regular review of project scorecards and strategic plan reporting where business analysis input is required.
• Stay current with developments in business analysis practices, digital technology, regulatory trends, and process improvement methodologies; share knowledge and apply learnings to continuous improvement of PMO practices.
• Assist in fostering a culture of client and service orientation, employee engagement, and operational excellence across PEO.

Other duties as assigned.

Required Skills & Knowledge

• Strong knowledge of Business Analysis frameworks, principles, and best practices (e.g., BABOK® Guide).
• 3-5 years of experience in a Business Analyst, Project Analyst, or Project Coordinator role; experience in a public sector, regulatory, or not-for-profit environment is an asset.
• Demonstrated ability to elicit, document, and manage complex business requirements across multi-stakeholder, cross-functional environments.
• Working knowledge of project management methodologies (Waterfall, Hybrid, and Agile/Scrum); ability to apply appropriate BA practices within each.
• Proficiency with process mapping and modelling tools; experience with techniques such as BPMN, swimlane diagrams, and data flow diagrams.
• Knowledge of process improvement methodologies (Lean, Six Sigma, or equivalent); ability to conduct root cause analysis and recommend efficiency improvements.
• Experience using generative AI tools (e.g., Microsoft Copilot or similar platforms) to enhance business analysis activities such as requirements gathering, documentation, stakeholder communications, workshop preparation, process analysis, and testing activities is considered an asset.
• Strong analytical, problem-solving, and critical thinking skills with exceptional attention to detail.
• Excellent verbal and written communication skills; ability to translate complex technical and business information clearly for diverse audiences.
• Proven ability to facilitate workshops, requirements sessions, and UAT with stakeholders at all levels of an organization.
• Ability to manage multiple concurrent priorities in a high-complexity, fast-paced environment with competing deadlines.
• Strong interpersonal skills; ability to influence stakeholders and build collaborative working relationships where no direct authority exists.
• Proficiency with Microsoft Office Suite; working knowledge of tools such as Microsoft Visio, Azure DevOps, Power BI, Smartsheet, or equivalent.
• Working knowledge of current IT systems, architectures, and application development lifecycles sufficient to collaborate effectively with technical teams.

Education & Qualifications

• Relevant post-secondary degree or diploma in Business Administration, Information Technology, or a related field.
• Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is an asset.
• Project Management certification (PMP, CAPM, or equivalent) is an asset.

Preferred / Asset Skills

• Familiarity with PEO, Canadian engineering licensure, or regulated profession frameworks.
• Experience supporting digital transformation, system modernization, or enterprise application implementation projects.
• Experience working in not-for-profit, professional association, or government-regulated environments.
• Experience with change management principles and supporting user adoption activities (e.g., Prosci ADKAR framework or equivalent).
• Experience developing training content or organizational development materials for technology-based change initiatives.

Al is part of how we work and is continuing to evolve across our organization. We use and explore Al tools where appropriate, while recognizing the importance of human expertise, judgment, and accountability.

Hybrid Work Environment

We have embraced hybrid working, and for us this means coming to the office twice a week. However, if you wish to work in the office more often, you are welcome to.

Anticipated Salary

The expected annual salary for this position is $80,000-$92,000.

Contract Length: Anticipated end date of mid-December 2027.

Vacancy Status

This is a new role within the organization.

Application Deadline

If interested in this role, please forward your resume and cover letter to peocareers@peo.on.ca by October 29, 2026.

Disclaimer: The selected candidate will be subject to a background check as part of the hiring process.

At PEO, we recognize that our people are our best asset, including employees from diverse backgrounds and perspectives. We know life isn’t linear so there may be gaps or ‘nontraditional’ employment and we welcome applications from everyone. Accommodation is available upon request for candidates in all phases of the selection process.