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Added 1 month ago
CE
Agent(e) junior de la chaîne d'approvisionnement /Junior Supply Chain Officer
Capgemini Engineering
Montreal, QC
- $63,277 to $77,330 CAD / year
- Full-time
Titre du poste : Agent(e) junior de la chaîne d’approvisionnement
Added 1 month ago
CE
Agent(e) junior de la chaîne d'approvisionnement /Junior Supply Chain Officer
Capgemini Engineering
Montreal, QC
- $63,277 to $77,330 CAD / year
- Full-time
Titre du poste : Agent(e) junior de la chaîne d’approvisionnement
Added 1 month ago
Letter Carrier TEMP Ottawa East
Canada Post - Postes Canada
Ottawa, ON
Business Function: Delivery Agent or Letter Carrier
Added 6 months ago
Senior Product Manager, Servicing
Nesto Cloud
Canada
…mortgage journey. This includes borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management,…
Added 1 month ago
P
Finance AP & AR Operations, Senior Manager
PwC
Toronto, ON
- Full-time
The Finance AP & AR Operations Senior Manager is a key finance leadership role accountable for end-to-end accounts payable, employee expense reimbursement, accounts receivable cash…
Added 1 month ago
OF
Director of Marketing & Demand Generation
OTT Financial Group
Toronto, ON
- Full-time
is a high-growth, cross-border payments and acquiring platform operating across Canada, Hong Kong, and Singapore · Experience in merchant acquiring, card payments, cross-border payments, or B2B financial technology
Added 1 month ago
K
ServiceNow Architect
Kyndryl
Montreal, QC
- Contract
Architect CMDB, CSDM, Discovery, Service Mapping, and Asset Management solutions to support enterprise service visibility and governance.
Added 1 month ago
F
Bilingual Title Officer
FCT
Moncton, NB
- Full-time
Les candidats doivent faire preuve de souplesse pour effectuer un quart de travail tardif régulier (par rotation) jusqu'à 19 h
Added 1 month ago
J
AI Marketing Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
…We partner closely with Brand, Product Marketing, Marketing Operations, Sales, Data, and Product teams to create campaigns and experiences that drive awareness, pipeline, conversion, and…
Added 1 month ago
CG
New Grad - Community Leasing Agent
CLV Group
St. Catharines, ON · St Catharine's, Ontario
- Full-time
Maintain accurate records in our CRM and property management systems while collaborating closely with Operations and Leasing Coordinators
Added 1 month ago
OF
Director of Merchant Operations & Customer Growth
OTT Financial Group
Toronto, ON
- Full-time
is a high-growth, cross-border payments and acquiring platform operating across Canada, Hong Kong, and Singapore · Experience in card acquiring, payment processing, merchant services, or cross-border payments
Added 1 month ago
QR
Pushaser
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Rocky View No 44, AB · Rocky View County, AB
- Full-time
The Purchaser is responsible for sourcing, ordering, and managing materials, products, and services required to support business operations. This role ensures cost-effective purchasing,…
Added 1 month ago
KD
Agent de Service | Service Agent
Keurig Dr Pepper
Quebec, QC
- Full-time
Responsible for all duties necessary to support warehouse, delivery and technical teams. The Operations Associate is an important role to ensure our success of our operations within…
Added 1 month ago
FI
Senior Engineer, Applied AI
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 1 month ago
QR
Analyste - Chaîne approvisionnement
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
L’Analyste à la chaîne d’approvisionnement joue un rôle clé dans l’optimisation des opérations logistiques et opérationnelles de l’entreprise. Il est responsable de réaliser des analyses…
Added 1 month ago
Guest Service Agent
Northland Properties
Surrey, BC
Must have time-management skills
Added 1 month ago
P
SAP Integration Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Prepare support teams for steady-state operations through runbooks, monitoring requirements, escalation paths, operational ownership, and knowledge transfer.
Added 1 month ago
P/
Conseiller(ère) en support technique / Technical Support Agent
Progitek / Dentitek
Quebec, QC
- Full-time
En tant que Conseiller(ère) en support technique, tu seras le premier point de contact des cliniques afin de leur offrir un soutien humain, rassurant et efficace. Tu accompagneras les…
Added 1 month ago
I
Online Billing & Support Agent - Seasonal Contract
Indigo
Toronto, ON
- $20 CAD / hour
- Full-time
The Online Billing and Support Agent is responsible for supporting Customers, Stores and Customer Service via telephone, live chat, and email with account and order concerns and general…
Added 1 month ago
UT
IT Systems Administrator IV #26-23185
US Tech Solutions
Mississauga, ON
- $78.98 CAD / hour
- Contract
…(Level IV) to join its enterprise Security Tools & Network Operations team in Mississauga on a 4-month contract, with extension and conversion to permanent both…
Added 2 months ago
CW
International Operations Agent
Crane Worldwide Logistics
AB
- Full-time
Strong understanding of Incoterms, bills of lading, container tracking, and rail operations
Added 1 month ago
CP
Director, Investment Operations
CAAT Pension Plan
Toronto, ON
- Full-time
As Director, Investment Operations, you will lead the team responsible for the integrity, control and scalability of CAAT’s operating environment across both public and private market…
Added 1 month ago
D
Advisory Agent, Member and Client Experience
Desjardins
Napierville, QC · Caisse Desjardins des Seigneuries de la frontière
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 month ago
J
AI Engineer, Mid Level
Jobright.ai
Canada
- Full-time
Review code, document systems, and support production operations
Added 1 month ago
GZ
Leasing Agent
Gestion Zagora
Edmonton, AB
- Full-time
We’re currently seeking a full-time Leasing Agent to join our property management team in Edmonton, Alberta. You’ll play a key role in leasing apartments, maintaining excellent tenant…

Progitek / Dentitek

Conseiller(ère) en support technique / Technical Support Agent

Quebec, QC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 15, 2026

Original job description

English section of this bilingual listing.

At Dentitek, we are much more than a dental software company - we are a trusted partner for over 1,000 dental clinics across Quebec. Our platform helps dental professionals optimize their operations and enhance patient care throughout the province. As a growing company, we combine dental expertise, software innovation, and a strong service mindset. Our culture is collaborative and solution-oriented. Join a team where we innovate, share, and value every idea!

Your Mission

As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support dental clinics at the heart of their daily operations. Through your expertise and customer-focused approach, you will enable clinical teams to focus on what truly matters: patient care.

Your role is to become a trusted partner for our clients by helping them get the most value from our software while directly contributing to the efficiency, smooth operations, and peace of mind of their practice.

Your Daily Responsibilities

Quickly understand users’ challenges and provide clear, practical, and tailored solutions.
Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more.
Resolve technical and functional issues while clearly explaining solutions in simple terms.
Play a key role in the customer experience by turning every support request into a positive experience.
Collaborate with internal teams to continuously improve the product and processes.
Actively contribute to the quality and reliability of a mission-critical tool for dental clinics.
Document all interactions, issues, and solutions in the support system.
Provide Level 1 remote support to clients by phone and email and escalate complex cases to the appropriate level.

Requirements

You live in Quebec City or Montreal? You have proven experience in the dental field and enjoy having a concrete and visible impact every day? You are autonomous, patient, and service-oriented? The sky is the limit! If you have:

Experience in the dental field (knowledge of Dentitek software is an asset).
Experience in technical support or customer service.
Strong understanding of how a dental clinic operates (scheduling, billing, patient records, imaging, etc.).
Ability to explain technical concepts in simple terms.
Proficiency with digital tools and software environments.
Strong analytical and problem-solving skills.
Excellent organizational skills, autonomy, and attention to detail.
Excellent verbal and written communication skills in French, with an intermediate level of English.

Benefits

Meaningful work - supporting dental professionals across the province.
A strong team culture with growth opportunities.
Competitive compensation.
Full benefits starting on your first day.
Be part of a trusted and growing Quebec-based tech company.

#Progitek

Read the full bilingual original

Description

Chez Dentitek, nous sommes bien plus qu’une simple entreprise de logiciel dentaire : nous sommes un partenaire de confiance pour plus de 1 000 cliniques dentaires à travers le Québec. Notre plateforme aide les professionnels dentaires à optimiser leurs opérations et à améliorer les soins aux patients partout dans la province. En pleine croissance, nous combinons expertise dentaire, innovation logicielle et sens du service. Notre culture est collaborative et orientée solution. Rejoins une équipe où l’on innove, où l’on partage et où chaque idée compte !

Ta mission

En tant que Conseiller(ère) en support technique, tu seras le premier point de contact des cliniques afin de leur offrir un soutien humain, rassurant et efficace. Tu accompagneras les cliniques dentaires au cœur de leurs opérations quotidiennes. Grâce à ton expertise et à ton sens du service, tu permettras aux équipes cliniques de se concentrer sur ce qui compte vraiment : les soins aux patients.

Ton rôle

Devenir un partenaire de confiance pour nos clients, en les aidant à tirer le maximum de valeur de notre logiciel et en contribuant directement à l’efficacité, la fluidité et à la tranquillité d’esprit de leur pratique.

Ton quotidien

Comprendre rapidement les enjeux des utilisateurs et proposer des solutions concrètes, claires et adaptées.
Accompagner les équipes dentaires dans l’utilisation optimale du logiciel : dossiers patients, horaires, facturation, assurances et plus encore.
Résoudre des problématiques techniques et fonctionnelles, tout en vulgarisant les solutions de façon simple.
Jouer un rôle clé dans l’expérience client en transformant chaque demande de support en expérience positive.
Contribuer avec les équipes internes afin d’améliorer continuellement le produit et les processus.
Contribuer activement à la qualité et à la fiabilité d’un outil essentiel au bon fonctionnement des cliniques.
Documenter toutes les interactions, problématiques et solutions dans le système de support.
Offrir un support de niveau 1 à distance aux clients par téléphone et par courriel et procéder à l’escalade des cas complexes au niveau approprié.

Ton profil

Tu Demeures à Québec Ou à Montréal ? Tu Possèdes Une Expérience Confirmée Dans Le Domaine Dentaire Et Tu Aimes Avoir Un Impact Concret Et Visible Chaque Jour ? Tu Es Autonome, Patient(e) Et Orienté(e) Service ? The Sky Is The Limit! Si Tu As

Expérience dans le domaine dentaire et connaissance du logiciel Dentitek (recommandée).
Expérience en support technique ou service à la clientèle.
Bonne compréhension du fonctionnement d’un cabinet dentaire (agenda, facturation, dossiers patients, imagerie, etc.).
Capacité à vulgariser des notions techniques.
Maîtrise des outils numériques et des environnements logiciels.
Esprit d’analyse et de résolution de problèmes.
Organisation, autonomie et rigueur.
Parfaite expression orale et écrite en français et niveau intermédiaire en anglais.

Nos avantages

Un travail porteur de sens – soutenir les professionnels dentaires à travers la province.
Une forte culture d’équipe et des opportunités de croissance.
Une rémunération concurrentielle.
Des avantages sociaux complets dès le premier jour.
Faire partie d’une entreprise technologique québécoise reconnue et en croissance.

________________

At Dentitek, we are much more than a dental software company - we are a trusted partner for over 1,000 dental clinics across Quebec. Our platform helps dental professionals optimize their operations and enhance patient care throughout the province. As a growing company, we combine dental expertise, software innovation, and a strong service mindset. Our culture is collaborative and solution-oriented. Join a team where we innovate, share, and value every idea!

Your Mission

As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support dental clinics at the heart of their daily operations. Through your expertise and customer-focused approach, you will enable clinical teams to focus on what truly matters: patient care.

Your role is to become a trusted partner for our clients by helping them get the most value from our software while directly contributing to the efficiency, smooth operations, and peace of mind of their practice.

Your Daily Responsibilities

Quickly understand users’ challenges and provide clear, practical, and tailored solutions.
Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more.
Resolve technical and functional issues while clearly explaining solutions in simple terms.
Play a key role in the customer experience by turning every support request into a positive experience.
Collaborate with internal teams to continuously improve the product and processes.
Actively contribute to the quality and reliability of a mission-critical tool for dental clinics.
Document all interactions, issues, and solutions in the support system.
Provide Level 1 remote support to clients by phone and email and escalate complex cases to the appropriate level.

Experience in the dental field (knowledge of Dentitek software is an asset).
Experience in technical support or customer service.
Strong understanding of how a dental clinic operates (scheduling, billing, patient records, imaging, etc.).
Ability to explain technical concepts in simple terms.
Proficiency with digital tools and software environments.
Strong analytical and problem-solving skills.
Excellent organizational skills, autonomy, and attention to detail.
Excellent verbal and written communication skills in French, with an intermediate level of English.

Benefits

Meaningful work - supporting dental professionals across the province.
A strong team culture with growth opportunities.
Competitive compensation.
Full benefits starting on your first day.
Be part of a trusted and growing Quebec-based tech company.

#Progitek

Apply on LinkedIn About employer

More about this job

Responsibilities

Act as the first point of contact for dental clinics to provide Level 1 technical and functional support for software operations. Collaborate with internal teams to improve the product and document all user interactions and solutions.

Requirements

Requires proven experience in the dental field and technical support or customer service, preferably with knowledge of Dentitek software. Candidates must be based in Quebec City or Montreal and possess strong bilingual communication skills in French and English.

Skills

Technical Support
Customer Service
Dental Software Knowledge
Problem Solving
Analytical Skills
French Proficiency
English Proficiency
Patient Records Management
Dental Billing
Technical Communication
Digital Tool Proficiency
Case Escalation
Documentation

Benefits

Competitive compensation
Full benefits starting on the first day
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Dentitek
Dental Software
Level 1 Support
Patient Records
Dental Billing
Dental Imaging
Customer Experience
Technical Support
Software Development
Quebec
Montreal
Quebec City
Remote Support
Bilingual

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Work requirements

Jobs in Canada