User support technician
- Sarnia, ON, N7S 3X9, Canada
On-site
From $29.05 CAD / hour · Full-time
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Job details
- Pay
- From $29.05 CAD / hour
- Job type
- Full-time
- Workplace
- On-site
- Apply by
- Working hours
- 35 to 40 hours per week
- Posting language
- English
- Posted
Original job description
- Location Sarnia, ONN7S 3X9
- Work location On site
- Salary$29.05HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Early morning, Morning, Day, Evening, Night, Shift
- Starts as soon as possible
- vacancies 2 vacancies
- Source Job Bank #3636903
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents