Product Validation & Support Engineer

Job Responsibilities 

As a Product Validation & Support Engineer , your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections.

Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment.

Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts. You will be supported by the R&D Manager and the B2C Technical Lead.

What You’ll Do 

• Provide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspections 

• Assist in-person customer inquiries 

• Investigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and Marketing 

• Support the R&D team with assembly and testing of linear actuators, control boxes, and related components 

• Plan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers, and validation equipment 

• Create and validate technical product documentation, ensuring specifications are verified through testing and analysis 

• Train internal teams on new or updated products to ensure strong product knowledge and support readiness 

• Assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts 

Required Skills and Experiences 

• Diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related engineering field 

• Strong communication skills with a professional and customer-focused attitude 

• Hands-on experience troubleshooting mechanical and electrical components 

• Hands-on experience with basic fabrication, assembly, and soldering 

• Methodical and organized approach to testing, documentation, revision control, and traceability 

• Good understanding of motor control systems and common technical challenges 

• Strong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teams 

Nice To Have 

• Experience designing, building, or working with test jigs and automated test setups 

• Experience with 3D printing (design and prototyping) 

• Proficiency with SolidWorks or similar CAD software 

• Experience with Arduino or similar microcontroller platforms 

• Embedded programming experience, including C for microcontrollers 

Reasons you’ll love working here 

• Comprehensive extended health and dental benefits 

• In-office electric sit-stand desks and ergonomic accessories 

• Quarterly team events and monthly free lunch 

• Employee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.) 

Visit Our Websites To Learn More About Us 

http://www.progressiveautomations.com

http://www.progressivedesk.com