Jobs in Canada

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Added 16 mins ago
HO
AI Governance Specialist
Hydro One
Toronto, ON
- $80 to $95 CAD / hour
- Contract
The AI Governance Specialist ensures that all AI models and related data assets comply with the organization's Enterprise AI Policy, Responsible AI principles, and regulatory obligations…
Added 31 mins ago
AG
Procurement Specialist
ATCO Group
Edmonton, AB
- Full-time
Help turn business needs into the goods and services that keep ATCO moving. As a Procurement Specialist, you’ll be a primary point of contact for procurement needs, guiding purchases from…
Added 46 mins ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Participate in the continuous improvements of systems and procedures
Added 1 hour ago
TF
Logistic Specialist I
Thermo Fisher Scientific
Milton, ON
- Full-time
· Perform alternating or rotating shift work as required
Added 1 hour ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an Enterprise Application Technical Specialist to work from our Mississauga location.
Added 1 hour ago
SM
RQ11880 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
SM
RQ11881 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
PE
Front Line Client Experience Representative | February 2027 Start Date (CANADA)
Project Expedition
Remote, Canada
- $45,000 to $50,000 CAD / year
- Full-time
- Remote
Front Line Client Experience Specialist (Canada)
Added 1 hour ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an Enterprise Application Technical Specialist to work from our Mississauga location.
Added 2 hours ago
F
Lead Process Engineer- Mining & Metals
Fluor
Vancouver, BC
- Full-time
Minimum twelve (12) years of work-related experience, six (6) years of which must have been in an operating environment within the mining industry;
Added 2 hours ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
This is a permanent opportunity with a well-established specialist business, where you will inherit an existing book of business while taking ownership of the Vancouver metro area and…
Added 2 hours ago
Veterinary Social Worker, Veterinary Medical Centre
University of Saskatchewan
Saskatoon, SK
Knowledge of human development, family systems, relational and interdisciplinary theories, and family violence theory.
Added 3 hours ago
G
Spécialiste en tests logiciels / Software Test Specialist - Unified Platform
Genetec
Montreal, QC
- Full-time
We are seeking a meticulous and proactive Software Test Specialist to join the Unified Platform team, which is responsible for providing the mission-critical components powering Genetec's…
Added 3 hours ago
Quality and Compliance Specialist - Supply Chain
GoodMorning
Edmonton, AB
As a Quality and Compliance Specialist Supply Chain at GoodMorning.com, this role serves as a subject-matter specialist for supplier quality, product compliance, and quality assurance…
Added 3 hours ago
CC
Systems Administrator/Operations Support Specialist (oracle Fusion/HCM)- RQ11857 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Systems Administrator/Operations Support Specialist to provide systems administration and systems operations support, including setting up user access, user profiles, backup…
Added 3 hours ago
GS
Ingénieur Fiabilité Lois de Commandes (Senior)
Groupe SII
Montreal, QC
- Full-time
You will work in the aerospace industry on safety-critical embedded systems, including flight control systems and controllers. You will contribute to assessing their safety and reliability…
Added 3 hours ago
GS
Programmeur FPGA (intermédiaire)
Groupe SII
Montreal, QC
- Full-time
As part of the development of critical computing systems for the aerospace industry, we are looking for an FPGA development, verification and validation specialist able to work within an…
Added 3 hours ago
E
Model Risk Governance Specialist
eTeam
Montreal, QC
- Contract
Knowledge of databases and systems for model inventory management.
Added 3 hours ago
SS
Model Risk Governance Specialist
Soho Square Solutions
Montreal, QC
- Contract
We are seeking a Model Risk Governance Specialist to join the Risk Independent Review & Control (RISK IRC) team in Montreal. This team operates as an independent second line of defense…
Added 3 hours ago
D
Human Resource Operations Specialist / Spécialiste des opérations RH
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a bilingual Human Resource Operations Specialist (hybrid) to join our Americas HR Shared Services team in Montreal. This role serves as a key point of contact for…
Added 3 hours ago
BI
Senior Research Operations Specialist
Behaviour Interactive
Montreal, QC
- Full-time
As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly,…
Added 3 hours ago
H
Senior Identity and Reliability Engneering Specialist - Ping Forgerock
HRConnects
Montreal, QC
- Full-time
Senior Identity and Reliability Engineering Specialist – Ping / ForgeRock
Added 3 hours ago
SE
Heat Transfer Design Specialist
Siemens Energy
Montreal, QC
- Full-time
As a Heat Transfer Design Specialist in Additive Manufacturing at Siemens Energy you will immerse yourself in the development of sustainable design solutions for large gas turbines. Your…
Added 4 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)

Project Expedition

Front Line Client Experience Representative | February 2027 Start Date (CANADA)

Remote, Canada

Remote

$45,000 to $50,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Workplace: Remote
Work location: Employees must be based in one province or territory within Canada and will be allocated a set amount of time permitted to work remotely from other destinations.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Front Line Client Experience Specialist (Canada)

Project Expedition is looking for service-minded, resourceful individuals to join our Front Line Client Experience team and help us continue delivering the exceptional customer service we're known for.

At Project Expedition, we connect travelers with incredible tours and activities around the world. We believe exceptional customer service is what sets us apart, and we're looking for someone who genuinely enjoys helping people, takes ownership of challenges, and goes the extra mile to create positive customer experiences.

Travel can be exciting, but it can also be unpredictable. From last-minute booking changes to unexpected issues, our clients rely on us for timely, thoughtful, and reliable support. We're looking for someone who can navigate these situations with empathy, sound judgment, and a commitment to finding the right solution.

As we continue to embrace AI and automation to streamline routine tasks, our team can dedicate more attention to the interactions that require human care and problem-solving. Our goal is simple: use technology to work smarter while continuing to deliver the personalized service our clients expect.

What You'll Do

Provide exceptional customer service through live chat, phone, and email.
Assist clients, travel advisors, and travelers with questions about tours, destinations, bookings, modifications, and travel-related requests.
Take ownership of customer inquiries by investigating issues, identifying solutions, and following through to resolution.
Handle time-sensitive or challenging situations with empathy, professionalism, and sound judgment, escalating when appropriate.
Develop a strong understanding of our products, booking processes, and internal systems to provide accurate and confident support.
Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail.
Use AI-powered tools and internal resources to improve efficiency while maintaining a thoughtful, personalized customer experience.
Collaborate with teammates and other departments to resolve issues and proactively identify opportunities to improve our service.

What We're Looking For

We're looking for someone who takes pride in delivering excellent service and understands that a great customer experience goes beyond simply answering questions.

The ideal candidate:

Is genuinely customer-focused. You enjoy helping people, listen carefully, and make customers feel heard, valued, and supported.
Takes ownership and follows through. You proactively investigate issues, seek solutions, and know when to involve others to ensure the best outcome for the customer.
Is resourceful and solution-oriented. You enjoy researching, thinking critically, and finding answers, even when the solution isn't immediately clear.
Communicates with warmth and professionalism. You can navigate difficult conversations with patience, empathy, and clarity.
Thrives in a fast-paced environment. You can prioritize competing requests, stay organized, and maintain a high standard of accuracy and service.
Is adaptable and eager to learn. You're comfortable embracing new technology, including AI tools, and adjusting to evolving processes.
Works well independently and collaboratively. You take responsibility for your work while contributing to a supportive remote team.
Has excellent written and spoken English communication skills.

Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus.

Role Details & Schedule

This is a full-time, 100% remote position working 40 hours per week, with a one-hour meal break each day. We are currently hiring for the following schedules (all times are listed in Eastern Time, but you do not have to live/work in this time zone):

Sunday–Thursday

8:00 AM–5:00 PM ET
11:00 AM–8:00 PM ET
5:00 PM–2:00 AM ET (overnight)

Tuesday–Saturday

8:00 AM–5:00 PM ET
11:00 AM–8:00 PM ET
5:00 PM–2:00 AM ET (overnight)

Candidates must be available to work at least one of the schedules listed above.

Benefits

Annual company bonus of up to $4,000 CAD, based on company targets and deferred eligibility.
15 days of leave, increasing to 20 days after two years.
Annual work-from-home budget of $700 CAD.
Annual training budget of $350 CAD.
Annual Project Expedition tour credits of $1000 CAD.
Employee discounts on thousands of tours and activities.

Additional Information

This remote position is only open to candidates based in Canada.

While fully remote, this position is not suitable for digital nomads. Employees must be based in one province or territory within Canada and will be allocated a set amount of time permitted to work remotely from other destinations.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

Provide exceptional customer support via live chat, phone, and email while managing inquiries regarding tours and travel bookings. Proactively investigate issues and collaborate with team members to ensure timely and accurate resolutions.

Requirements

Candidates must possess excellent written and spoken English communication skills and a customer-focused mindset. The role requires the ability to work independently in a fast-paced, remote environment while utilizing AI tools and internal resources.

Skills

Customer service
Communication
Problem-solving
Empathy
Time management
Critical thinking
Adaptability
Technical proficiency
Collaboration
Attention to detail
Conflict resolution
Resourcefulness

Benefits

Annual company bonus
Paid leave
Work-from-home budget
Training budget
Tour credits
Employee discounts

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Remote Work
Travel Industry
AI Tools
Automation
Live Chat
Customer Support
Hospitality
Problem Solving
Client Relations
Booking Management
Communication Skills
Time Management
Collaboration
Technical Adaptability

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Work requirements

Jobs in Canada