Jobs in Canada

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Added 36 mins ago
EP
Maintenance Lead Hand
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
Must have 4th/5th Class Power Engineering ticket
Added 1 hour ago
MD
State Prog Administrator Principal - ADA Employment Accommodations Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 2 hours ago
AC
Manager, Tax
ACCA Careers
Hanover, ON
- Full-time
Deliver industry and technical expertise taxation through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 5 hours ago
CC
RQ11861 - Systems Administrator/Operations Support Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 8 hours ago
NC
Customer Support Specialist
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues…
Added 8 hours ago
WT
Technical Support Specialist
Worximity Technology Inc.
Montreal, QC
- Full-time
Mode de travail hybride (2 jours par semaine au bureau du Vieux-Montréal)
Added 11 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 11 hours ago
PE
Front Line Client Experience Representative | February 2027 Start Date (CANADA)
Project Expedition
Remote, Canada
- $45,000 to $50,000 CAD / year
- Full-time
- Remote
Front Line Client Experience Specialist (Canada)
Added 13 hours ago
Product Development Specialist (Temporary)
GoodMorning
Edmonton, AB
GoodMorning.com is seeking a Product Development Specialist to join the Consumer Product Development team on a 6 to 12-month temporary contract. In this role, you will help bring our…
Added 13 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
ON · Ontario, Canada
- Full-time
Maintains technical documentation and knowledge assets (e.g., code documentation, runbooks) to support operability
Added 13 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Maintains technical documentation and knowledge assets (e.g., code documentation, runbooks) to support operability
Added 13 hours ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
…career with real impact, endless growth opportunities, and the support you need to be the best you can…
Added 13 hours ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
…career with real impact, endless growth opportunities, and the support you need to be the best you can…
Added 14 hours ago
PS
Financial Technical Analyst
Publicis Sapient
Toronto, ON
- $100,000 to $145,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 14 hours ago
EI
SAP Ariba eCatalogue Technical Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
Candidates must have practical eCatalogue, OCI, and punchout experience and be able to work independently with minimal training
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Laval, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Montreal, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
Our client, a respected regulatory and not-for-profit organization, is seeking an experienced Payroll Specialist to play a critical role in ensuring the accuracy, integrity, and compliance…
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Work Model: Hybrid (2 days in office)

Project Expedition

Front Line Client Experience Representative | February 2027 Start Date (CANADA)

Remote, Canada

Remote

$45,000 to $50,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Workplace: Remote
Work location: Employees must be based in one province or territory within Canada and will be allocated a set amount of time permitted to work remotely from other destinations.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Front Line Client Experience Specialist (Canada)

Project Expedition is looking for service-minded, resourceful individuals to join our Front Line Client Experience team and help us continue delivering the exceptional customer service we're known for.

At Project Expedition, we connect travelers with incredible tours and activities around the world. We believe exceptional customer service is what sets us apart, and we're looking for someone who genuinely enjoys helping people, takes ownership of challenges, and goes the extra mile to create positive customer experiences.

Travel can be exciting, but it can also be unpredictable. From last-minute booking changes to unexpected issues, our clients rely on us for timely, thoughtful, and reliable support. We're looking for someone who can navigate these situations with empathy, sound judgment, and a commitment to finding the right solution.

As we continue to embrace AI and automation to streamline routine tasks, our team can dedicate more attention to the interactions that require human care and problem-solving. Our goal is simple: use technology to work smarter while continuing to deliver the personalized service our clients expect.

What You'll Do

Provide exceptional customer service through live chat, phone, and email.
Assist clients, travel advisors, and travelers with questions about tours, destinations, bookings, modifications, and travel-related requests.
Take ownership of customer inquiries by investigating issues, identifying solutions, and following through to resolution.
Handle time-sensitive or challenging situations with empathy, professionalism, and sound judgment, escalating when appropriate.
Develop a strong understanding of our products, booking processes, and internal systems to provide accurate and confident support.
Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail.
Use AI-powered tools and internal resources to improve efficiency while maintaining a thoughtful, personalized customer experience.
Collaborate with teammates and other departments to resolve issues and proactively identify opportunities to improve our service.

What We're Looking For

We're looking for someone who takes pride in delivering excellent service and understands that a great customer experience goes beyond simply answering questions.

The ideal candidate:

Is genuinely customer-focused. You enjoy helping people, listen carefully, and make customers feel heard, valued, and supported.
Takes ownership and follows through. You proactively investigate issues, seek solutions, and know when to involve others to ensure the best outcome for the customer.
Is resourceful and solution-oriented. You enjoy researching, thinking critically, and finding answers, even when the solution isn't immediately clear.
Communicates with warmth and professionalism. You can navigate difficult conversations with patience, empathy, and clarity.
Thrives in a fast-paced environment. You can prioritize competing requests, stay organized, and maintain a high standard of accuracy and service.
Is adaptable and eager to learn. You're comfortable embracing new technology, including AI tools, and adjusting to evolving processes.
Works well independently and collaboratively. You take responsibility for your work while contributing to a supportive remote team.
Has excellent written and spoken English communication skills.

Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus.

Role Details & Schedule

This is a full-time, 100% remote position working 40 hours per week, with a one-hour meal break each day. We are currently hiring for the following schedules (all times are listed in Eastern Time, but you do not have to live/work in this time zone):

Sunday–Thursday

8:00 AM–5:00 PM ET
11:00 AM–8:00 PM ET
5:00 PM–2:00 AM ET (overnight)

Tuesday–Saturday

8:00 AM–5:00 PM ET
11:00 AM–8:00 PM ET
5:00 PM–2:00 AM ET (overnight)

Candidates must be available to work at least one of the schedules listed above.

Benefits

Annual company bonus of up to $4,000 CAD, based on company targets and deferred eligibility.
15 days of leave, increasing to 20 days after two years.
Annual work-from-home budget of $700 CAD.
Annual training budget of $350 CAD.
Annual Project Expedition tour credits of $1000 CAD.
Employee discounts on thousands of tours and activities.

Additional Information

This remote position is only open to candidates based in Canada.

While fully remote, this position is not suitable for digital nomads. Employees must be based in one province or territory within Canada and will be allocated a set amount of time permitted to work remotely from other destinations.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

Provide exceptional customer support via live chat, phone, and email while managing inquiries regarding tours and travel bookings. Proactively investigate issues and collaborate with team members to ensure timely and accurate resolutions.

Requirements

Candidates must possess excellent written and spoken English communication skills and a customer-focused mindset. The role requires the ability to work independently in a fast-paced, remote environment while utilizing AI tools and internal resources.

Skills

Customer service
Communication
Problem-solving
Empathy
Time management
Critical thinking
Adaptability
Technical proficiency
Collaboration
Attention to detail
Conflict resolution
Resourcefulness

Benefits

Annual company bonus
Paid leave
Work-from-home budget
Training budget
Tour credits
Employee discounts

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Remote Work
Travel Industry
AI Tools
Automation
Live Chat
Customer Support
Hospitality
Problem Solving
Client Relations
Booking Management
Communication Skills
Time Management
Collaboration
Technical Adaptability

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Work requirements

Jobs in Canada