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Project Merchandise | Certified B Corp ™

Account Manager

London, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: At least 3 years experience in the promotional merchandise industry
Posting language: English
Posted: Sep 29, 2026

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Original job description

35,000; OTE - Up to an additional £8,000

Hybrid, with 1 day a week in central London (once a month dependent on location)

08:30 - 17:00

About Project Merchandise

We believe brands deserve better than trashy merch, so we’re here to help their promotions be more sustainable. Sustainable merch just makes sense, which is why we have curated our entire collection using responsible values, branding only the most consciously created items.

It’s this kind of thinking that helped us become a B Corp, part of a network committed to using business as a force for good.

We’re making an impact and growing fast as a result. We’re now looking for an Account Manager who wants to do the same.

This is an opportunity to join a dynamic, disruptive business with big ambitions, and to be a part of its continual expansion. The role will give the successful applicant the chance to develop their skills and to progress as the business continues its growth.

Job Overview

As an Account Manager at Project Merchandise, you will play a key role within the Sales team whilst enhancing your understanding of the promotional merchandise industry and sustainable sourcing.

This role is designed to provide hands-on experience across account management, supplier coordination, product sourcing, and day-to-day sales support, whilst working closely alongside senior members of the team.

You will be managing projects, source products, coordinate information, and deliver a high-quality experience for both clients and suppliers.

We are looking for someone who is eager to learn, organised, proactive, and excited by the opportunity to develop within a growing business.

You will work closely with clients, suppliers, and the wider team to support the delivery of merchandise solutions that are creative, commercially effective, and aligned with sustainability goals.

What You’ll Be Responsible For

Managing and Growing Existing Business
Dealing with inbound leads
Supporting clients through the merchandise journey from brief through to delivery
Collecting supplier information and supporting product sourcing where relevant
Obtaining pricing and supporting website product updates
Creating and presenting product ideas aligned to client briefs and budgets
Supporting supplier communication and coordination
Staying up to date with new products, trends, and industry developments
Maintaining strong organisation across projects, quotes, and internal systems
Supporting with operational and administrative tasks where required
Learning about sustainable sourcing, products, and industry best practice
Complete BPMA Level 1 training

What We’re Looking For

At least 3 years experience in the promotional merchandise industry
Strong communication and organisation skills
A proactive and positive attitude
Someone who enjoys working collaboratively within a team
Confidence managing multiple projects and priorities
Genuine interest in sustainability and responsible sourcing
Willingness to learn and develop within the promotional merchandise industry
Good attention to detail
Proficiency in Excel and PowerPoint
A solutions focused mindset
Someone excited by the opportunity to grow within the business

Company Benefits

Westfield Health cash plan for everyday healthcare
Discounts platform for everyday purchases
Auto-enrol pension plan with company matching up to 3%
Hybrid working
Learning perks
Volunteering days
EAP

Project Merchandise is dedicated to building a culturally diverse workforce and is committed to equality of opportunity. We welcome applications from all individuals, regardless of background, opposing the discrimination of any employee or job applicant on the grounds of any protected characteristic.

Apply Now

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Responsibilities

Manage and grow existing accounts, respond to inbound leads, and guide clients from initial brief through product sourcing and delivery. Coordinate suppliers, pricing, product ideas, project information, and internal systems while supporting sales operations and learning about sustainable sourcing.

Requirements

Applicants need at least three years of experience in the promotional merchandise industry, strong communication and organizational skills, and confidence managing multiple projects and priorities. The role also requires proficiency in Excel and PowerPoint, attention to detail, a collaborative and proactive approach, and an interest in sustainability and responsible sourcing.

Skills

Account Management
Sales Support
Client Communication
Supplier Coordination
Product Sourcing
Project Management
Pricing
Product Presentation
Organization
Prioritization
Attention To Detail
Sustainability
Responsible Sourcing
Excel
PowerPoint
Teamwork

Benefits

Westfield Health Cash Plan
Everyday Purchase Discounts
Company-Matched Pension Contributions Up To 3%
Hybrid Working
Learning Perks
Volunteering Days
Employee Assistance Program

Visa sponsorship

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Keywords

Account Management
Promotional Merchandise
Sales
Business Development
Inbound Leads
Client Briefs
Product Sourcing
Sustainable Sourcing
Responsible Sourcing
Supplier Coordination
Supplier Communication
Pricing
Product Ideas
Project Management
Quote Management
Sales Support
Operational Support
Administrative Tasks
Excel
PowerPoint
BPMA Level 1 Training
B Corp
Merchandise Industry
Product Trends

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