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Prokey Living

Overnight Security Concierge

Edmonton, AB, T5T 2H4, Canada

Hourly Rate: $18.00 - $20.00/ hour Shift Schedule: Monday to Friday 12:00 am to 8:00 am · Full-time

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Job details

Pay: Hourly Rate: $18.00 - $20.00/ hour Shift Schedule: Monday to Friday 12:00 am to 8:00 am
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are

Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:

We work hard, we work smart
We build lasting value
We are creative and innovative
We have fun
We care
We act with integrity

About the role

As a Security Concierge, you’ll be the first point of contact and a key presence in creating a safe, welcoming, and professional environment for residents, visitors, and contractors. This dynamic role blends customer service with security, requiring you to proactively patrol the premises, respond to incidents and emergencies, and provide helpful support to everyone who walks through the door. You’ll be responsible for offering exceptional customer service to tenants, de-escalating tense situations, and ensuring daily operations run smoothly while maintaining a clean and safe work environment.

Hourly Rate: $18.00 - $20.00/ hour
Shift Schedule: Monday to Friday 12:00 am to 8:00 am

What you’re great at

Strong customer service skills, with a positive attitude and a commitment to providing a high level of service.
Excellent verbal and written communication skills, with the ability to remain calm and professional in stressful situations.
Strong problem-solving skills, including the ability to handle conflict and resolve disputes effectively.
Ability to notice and document important details in security situations, incidents, and day-to-day operations.

What we’re looking for

Familiarity with security procedures and emergency protocols. Previous experience in security or safety roles is preferred.
Proficient knowledge of Microsoft Office 365
Must be able to stand, walk, or patrol the property for extended periods and handle physical tasks related to security duties (e.g., crowd control).
Comfortable using basic technology, such as security systems, radio communication, and computers for report writing
Previous experience in security, concierge, or customer service roles preferred.
Ability to work flexible hours, including evenings, overnights, weekends, and holidays.

What you can expect from us

Medical and Dental benefits package
RRSP Matching program
Investment opportunities with Westbow Capital
New home discounts
Professional development opportunities
Supportive team and leadership staff
Casual and energetic work environment
Flexible work schedules
Fun and inclusive company events
Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

If this sounds like an opportunity for you, apply today and join in on our fun and inclusive culture! Get the chance to volunteer and work on meaningful initiatives and build a career that builds you.

Westbow Group of Companies Ltd. may use technology, including AI-assisted tools, to support parts of our recruitment process by reviewing, organizing, and summarizing information you provide in your resume and application; this may include helping to assess job-related qualifications (e.g., relevant experience, education, skills, and responses). AI tools are used to assist in the recruitment process; all final hiring decisions are made by our team. Questions or concerns can be directed to careers@westbow.ca.

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More about this job

Responsibilities

Provide a safe, welcoming, and professional environment for residents, visitors, and contractors by delivering customer service and maintaining a visible security presence. Patrol the property, respond to incidents and emergencies, de-escalate conflicts, document relevant details, and help ensure daily operations and the work environment remain safe.

Requirements

Candidates should have strong customer service, communication, problem-solving, and conflict-resolution skills, along with familiarity with security procedures and emergency protocols; previous security, safety, concierge, or customer service experience is preferred. The role requires Microsoft Office 365 proficiency, comfort with security technology and report writing, and the ability to stand, walk, patrol, and perform physical security tasks for extended periods.

Skills

Customer Service
Security Procedures
Emergency Response
Verbal Communication
Written Communication
Conflict Resolution
Problem-Solving
Incident Documentation
Microsoft Office 365
Security Systems
Radio Communication
Report Writing
Patrolling
Crowd Control
De-Escalation

Benefits

Medical And Dental Benefits
RRSP Matching
Investment Opportunities
New Home Discounts
Professional Development Opportunities
Supportive Team And Leadership
Flexible Work Schedules
Company Events
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Security Concierge
Property Management
Residential Properties
Commercial Properties
Customer Service
Security Procedures
Emergency Protocols
Incident Response
Emergency Response
Property Patrol
Conflict Resolution
De-Escalation
Incident Documentation
Microsoft Office 365
Security Systems
Radio Communication
Report Writing
Crowd Control
Overnight Shift
Resident Support

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