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PROLINK

Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 1, 2026

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Original job description

Account Manager, Personal Insurance

Hire Date: Immediate

Reason: Replacement

The Company

PROLINK - Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

The Role

As an Account Manager in PROLINK’s Personal Insurance department, you will use a consultative approach to advise clients and help them make educated decisions about their personal insurance needs. You will work to understand each client’s risk management needs, identify gaps in coverage and loss exposures, and ensure each client feels confident in their choice of broker, insurer(s) and solutions. You will foster a sense of belonging to the PROLINK organization such that your clients they view you as “their personal connection in the insurance business” who can help them, their families, and their networks.

By the end of the first quarter, you should be able to:

Organize and prioritize work to have a clear understanding of writing certificates and the details required;
Independently navigate through various insurance portals, rate manuals, wordings, and bulletins;
Follow departmental best practices and provide clear and detailed notes for every client interaction from start to finish.

The Responsibilities

Cultivate client relationships by taking the time needed to understand their unique requirements and explore the opportunity to upsell or cross-sell insurance products;
Manage the renewal process;
Act as the primary client advocate on claims when necessary;
Collaborate with both sales and service teams to effectively manage and grow our account base;
Oversee, guide, or instruct support staff as needed on:

The preparation and timely issuance of policies, cover notes, certificates of insurance, binders, invoices and client correspondence, where applicable; and
The administration of claims reporting with insurers.

Ensure accurate billing and accounting;
Escalate any incidents or potential conflicts with clients or colleagues to senior management as needed;
Document all client correspondence and underwriting information on PROLINK’s Broker Management System, sales pipeline tools, and other company portals;
Stay updated on industry trends and solutions to keep clients fully informed with relevant information and perspectives.

The Requirements

The ideal candidate will meet many to most of the following requirements:

Education: Must be RIBO Licensed.
Experience: A minimum of 1 - 3 years of experience in Account Management in an insurance brokerage or insurance company. Exposure to Underwriting, Personal Insurance (Home and Auto) or Group Insurance is strongly preferred.
Skills: Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills. Detail-oriented, with the ability to work in a fast-paced, high volume environments. Proficiency in Microsoft Excel is an asset.
Softer Skills: A team player with a client-centric approach, ready to deliver great service. A positive attitude with the flexibility to support the team with any ad-hoc needs.

The Benefits

Enjoy a competitive compensation package;
Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
Relish in the comfort of working from home and from our office (as circumstances permit and require);
Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
Grow your career in an organization that loves to recognize and reward its top talent;
Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business.

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.

We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.

Artificial intelligence will be used to screen, assess, and/or select applicants.*

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More about this job

Responsibilities

The Account Manager will cultivate client relationships by providing consultative advice on personal insurance needs and managing the renewal process. They will also collaborate with sales and service teams while overseeing support staff to ensure accurate policy issuance and claims administration.

Requirements

Candidates must hold a valid RIBO license and possess 1-3 years of experience in account management within the insurance industry. Strong organizational skills, attention to detail, and the ability to work in a fast-paced environment are essential.

Skills

Account management
Personal insurance
Risk management
Consultative approach
Insurance brokerage
Underwriting
Microsoft Excel
Time management
Organizational skills
Claims reporting
Sales
Customer service
Communication
Problem solving

Benefits

Medical benefits
Dental benefits
Work from home flexibility

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Personal Insurance
RIBO Licensed
Risk Management
Insurance Brokerage
Underwriting
Home Insurance
Auto Insurance
Group Insurance
Microsoft Excel
Client Advocacy
Claims Reporting
Broker Management System
Sales Pipeline
Customer Service
Insurance Portals
Policy Issuance
Cross-selling
Upselling
Professional Associations
Affinity Groups

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