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Added 5 mins ago
Business Manager, Director - COO Group
Royal Bank of Canada
Toronto, ON
Full-time
Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on…
Added 19 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10953
Added 19 mins ago
OPGT Senior CRM Developer | Skills: D365 CE/F&O, Power BI (DAX/Power Query), SQL | Eval: D365 Dev/Reporting, Power BI, Data Integration, DW/Lakehouse
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Resolving and troubleshooting technical problems which arise during the use and operation of Microsoft Dynamics 365’s Client Experience (CE). This will include technical assistance in the…
Added 19 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong expertise in C#, .NET Core, ASP.NET Core, Angular, REST APIs, Microsoft Azure, SQL Server, Azure…
Added 19 mins ago
Senior Manager, Data Products
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Contract
We are seeking a Senior Manager, Data Products to execute and grow Pelmorex's data business: the audience, attribution, and distribution products we sell to agencies, brands, and partners,…
Added 19 mins ago
Project Coordinator (Civil Construction)
Maple Reinders
Burnaby, BC
$80,000 to $90,000 CAD / year
Full-time
With direction from the Project Manager, initiating and maintaining correspondence with Owner, Architect, Engineers, sub-trades and suppliers
Added 19 mins ago
Project Coordinator (Civil Construction)
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$80,000 to $90,000 CAD / year
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With direction from the Project Manager, initiating and maintaining correspondence with Owner, Architect, Engineers, sub-trades and suppliers
Added 20 mins ago
Senior Director, Resource Mobilization and Partnerships
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Canada
…working in close partnership with the Chief Programs Officer, the Senior Director, Resource Mobilization & Partnerships provides the vision, strategy and leadership for this integrated…
Added 20 mins ago
District Manager - Oilfield Cementing
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Estevan No. 5, SK · Estevan, Saskatchewan
As a key member of the Operations Management Team, the District Manager will report directly to the Area Manager – Operations and will be based out of our Estevan district office. This…
Added 35 mins ago
Senior Manager, Integrated Program Delivery
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Toronto, ON
Full-time
Manage relationships with key business unit leads and service partners, identifying and negotiating with stakeholders to achieve program objectives and deliver expected client service…
Added 35 mins ago
Business Manager, Director - COO Group
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Full-time
Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on…
Added 35 mins ago
Senior Manager, Data Products
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Full-time
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Added 35 mins ago
Senior Strategic Sourcing Manager
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Added 48 mins ago
Program Manager with BI
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Toronto, ON
$70 to $75 CAD / hour
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We are looking for a Senior Program Manager with strong experience in Business Intelligence, Data Analytics, Tableau, and enterprise reporting to lead complex BI and data transformation…
Added 48 mins ago
Senior Pension Policy Strategist
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Reporting to the Manager, Strategic Policy, the Senior Pension Policy Strategist is a trusted advisor and thought leader who applies their expertise to the design, development, and…
Added 48 mins ago
Manager, Accounting & Assurance
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At SME, we believe the best client relationships are built by professionals who understand more than the numbers.
Added 48 mins ago
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
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Full-time
Looking for a rewarding career where you can share your expertise in a Senior Purchasing Specialist capacity? Seize this opportunity to embody our organizational values within our…
Added 48 mins ago
Senior Tax Associate
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The Senior Tax Associate will work directly with a Tax Manager and two Tax Partners. The firm’s Tax Department provides tax advisory and tax planning services, handles complex tax filings…
Added 50 mins ago
Portfolio Researcher (Sr. or VP Level) - Alpha Research Team
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The successful candidate will operate as a senior thought partner to portfolio managers and investment leaders, combining deep quantitative expertise, strong investment judgment, and…
Added 1 hour ago
Bilingual Client Services Officer
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Toronto, ON · Quebec, QC · AB · Calgary, AB
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Reporting to the Senior Manager, Client Experience, the Bilingual Client Services Officer is responsible for delivering exceptional customer service and operational support. This role…
Added 1 hour ago
Sales Team Lead
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…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 1 hour ago
Senior Workplace Design Specialist
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Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
Added 1 hour ago
Junior Sales Engineer - Automotive Parts Manufacturer (E33925)
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Support the Sales Manager and senior sales engineers in day-to-day activities and customer meetings
Added 1 hour ago
Talent acquisition advisor for our consulting Team
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…supporting the delivery of recruitment mandates for a diverse client base. Reporting to the Senior Talent Acquisition Manager, you actively contribute to the various stages of the…
Added 2 hours ago
Senior Program Manager (Patient Support Programs)
BioScript Solutions
Moncton, NB · Quebec, QC · Oakville, ON · Montreal, QC
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Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Senior Program Manager to join our Patient Support Programs at BioScript Solutions, where we…

PROLINK

Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 1, 2026

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Original job description

Account Manager, Personal Insurance

Hire Date: Immediate

Reason: Replacement

The Company

PROLINK - Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

The Role

As an Account Manager in PROLINK’s Personal Insurance department, you will use a consultative approach to advise clients and help them make educated decisions about their personal insurance needs. You will work to understand each client’s risk management needs, identify gaps in coverage and loss exposures, and ensure each client feels confident in their choice of broker, insurer(s) and solutions. You will foster a sense of belonging to the PROLINK organization such that your clients they view you as “their personal connection in the insurance business” who can help them, their families, and their networks.

By the end of the first quarter, you should be able to:

Organize and prioritize work to have a clear understanding of writing certificates and the details required;
Independently navigate through various insurance portals, rate manuals, wordings, and bulletins;
Follow departmental best practices and provide clear and detailed notes for every client interaction from start to finish.

The Responsibilities

Cultivate client relationships by taking the time needed to understand their unique requirements and explore the opportunity to upsell or cross-sell insurance products;
Manage the renewal process;
Act as the primary client advocate on claims when necessary;
Collaborate with both sales and service teams to effectively manage and grow our account base;
Oversee, guide, or instruct support staff as needed on:

The preparation and timely issuance of policies, cover notes, certificates of insurance, binders, invoices and client correspondence, where applicable; and
The administration of claims reporting with insurers.

Ensure accurate billing and accounting;
Escalate any incidents or potential conflicts with clients or colleagues to senior management as needed;
Document all client correspondence and underwriting information on PROLINK’s Broker Management System, sales pipeline tools, and other company portals;
Stay updated on industry trends and solutions to keep clients fully informed with relevant information and perspectives.

The Requirements

The ideal candidate will meet many to most of the following requirements:

Education: Must be RIBO Licensed.
Experience: A minimum of 1 - 3 years of experience in Account Management in an insurance brokerage or insurance company. Exposure to Underwriting, Personal Insurance (Home and Auto) or Group Insurance is strongly preferred.
Skills: Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills. Detail-oriented, with the ability to work in a fast-paced, high volume environments. Proficiency in Microsoft Excel is an asset.
Softer Skills: A team player with a client-centric approach, ready to deliver great service. A positive attitude with the flexibility to support the team with any ad-hoc needs.

The Benefits

Enjoy a competitive compensation package;
Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
Relish in the comfort of working from home and from our office (as circumstances permit and require);
Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
Grow your career in an organization that loves to recognize and reward its top talent;
Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business.

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.

We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.

Artificial intelligence will be used to screen, assess, and/or select applicants.*

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More about this job

Responsibilities

The Account Manager will cultivate client relationships by providing consultative advice on personal insurance needs and managing the renewal process. They will also collaborate with sales and service teams while overseeing support staff to ensure accurate policy issuance and claims administration.

Requirements

Candidates must hold a valid RIBO license and possess 1-3 years of experience in account management within the insurance industry. Strong organizational skills, attention to detail, and the ability to work in a fast-paced environment are essential.

Skills

Account management
Personal insurance
Risk management
Consultative approach
Insurance brokerage
Underwriting
Microsoft Excel
Time management
Organizational skills
Claims reporting
Sales
Customer service
Communication
Problem solving

Benefits

Medical benefits
Dental benefits
Work from home flexibility

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Personal Insurance
RIBO Licensed
Risk Management
Insurance Brokerage
Underwriting
Home Insurance
Auto Insurance
Group Insurance
Microsoft Excel
Client Advocacy
Claims Reporting
Broker Management System
Sales Pipeline
Customer Service
Insurance Portals
Policy Issuance
Cross-selling
Upselling
Professional Associations
Affinity Groups

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