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Added 5 hours ago
HB
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 5 hours ago
HB
Store Manager - BOSS Store, Vaughan Mills
HUGO BOSS Canada, Inc.
Vaughan, ON
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 8 hours ago
AI
Appointment Coordinator/Service Reception - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $17.5 to $20 CAD / hour
- Full-time
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 10 hours ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
A consultative, solutions-focused approach to understanding customer needs, positioning value, and creating a positive prospect experience
Added 10 hours ago
WL
Supervisor Operations, East
Wainbee Limited
Quebec, QC
- Full-time
Report incidents or hazards to the Operations Director and the HSE representative.
Added 13 hours ago
AI
Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc
Ottawa, ON
- Full-time
We are looking for Bilingual (English / French) Customer Experience Representative - overnight and weekend who enjoy challenges and who love helping customers. We offer the opportunity to…
Added 13 hours ago
AI
Bilingual Customer Experience Representative
Ainsworth Inc
Mississauga, ON
- Full-time
GDI Ainsworth is looking for Bilingual candidates (English/French-speaking) who enjoy challenges and who love helping customers. We offer the opportunity to learn and develop your skills…
Added 16 hours ago
WS
Team Lead - Fixed Term
WCG Services
Kelowna, BC
- Full-time
The Team Lead must demonstrate experience using strong leadership and communication skills in supervising a team of 10 or less
Added 22 hours ago
PM
Bilingual Customer Service Representative
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- Full-time
The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales…
Added 22 hours ago
GT
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
- $26 CAD / hour
- Full-time
…technical training, remote product diagnostics, collaboration with Customer Service to ensure issues are resolve efficiently and customers receive exceptional support…
Added 1 day ago
M
Bilingual Financial Education Specialist
Manulife
Montreal, QC
- Full-time
Providing customer experience accurately and professionally
Added 1 day ago
R
Associate
RBC
Vancouver, BC
- Full-time
The RBC Dominion Securities branch located in downtown Vancouver, is seeking a bilingual (Mandarin) Associate to support a fast-growing advisory team.
Added 1 day ago
M
Senior Field Supervision Manager
Manulife
Burlington, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Registered as Supervisor and Registered Representative with CIRO; ability to maintain registration.
Added 1 day ago
WS
Service Centre Outbound Specialist (Bilingual)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 1 day ago
M
Bilingual Customer Service Representative
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering…
Added 1 day ago
SH
Clerk II
Southern Health-Santé Sud
Steinbach, MB
- Full-time
One (1) year previous experience working in an office environment.
Added 1 day ago
WS
Employment Consultant
WCG Services
Prince George, BC
- $54,300 CAD / year
- Full-time
Demonstrated experience in coaching clients; working with individuals with complex barriers and inclusion groups; working with individuals and building partnerships with employers,…
Added 1 day ago
AC
Inside Sales Account Manager, Eastern Canada
Axis Communications
Montreal, QC · Canada - Montreal
- Full-time
2+ years of experience in sales, account management, channel development, or a customer-facing role within the technology industry.
Added 1 day ago
M
Default Management Supervisor
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON
- Full-time
…enhancing operational performance, and fostering a highly engaged, customer-focused culture. This leader will work closely with business partners across Lending, Risk, Legal, Customer…
Added 1 day ago
S
Bilingual Talent Acquisition Partner, Retail (Contract)
sephora.com
Montreal, QC
- Full-time
2+ years of recruiting, sourcing, or high-volume hiring experience within a fast-paced retail or customer-focused environment
Added 1 day ago
Inside Sales Representative, Dynamic
Scotiabank
Toronto, ON
The Inside Sales Representative (ISR) works closely with the Wholesaler to generate sales and develop new business along with servicing and managing existing clients about Dynamic products.…
Added 1 day ago
II
Représentant du service à la clientèle bilingue sur place - ( portugais, anglais/ portugais-espagnol-anglais) - quart de nuit
i2c Inc
Montreal, QC
- Full-time
i2c Customer Service Representative is responsible for handling all customer concerns. Some of these responsibilities includes interacting with customers over the phone and/or via email.…
Added 1 day ago
ST
Territory Sales Representative
SimplyAI Talent
Surrey, BC
- Full-time
…existing customers while contributing directly to sales growth and customer…
Added 1 day ago
TD
Temporary Bilingual Customer Service Representative (Canada)
TELUS Digital
Canada
- Internship
The Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound & outbound calls, and if applicable, chat and email where…
Added 1 day ago
MJ
Parts Counter Sales Representative
Manufacturing Job Site
Moncton, NB
- Full-time
We're looking for a motivated and customer focused Parts Counter Sales Representative to join our Moncton, NB location.

Prollenium Medical Technologies Inc.

Bilingual Customer Service Representative

Richmond Hill, ON, L4B 1A3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment.
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Overview:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

Job Summary:

The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales representatives, and internal departments. This role will manage customer inquiries, process orders, support account-related requests, resolve issues, and ensure customers receive timely and professional service throughout their experience with Prollenium. This role reports to the Customer Service Supervisor.

Major Responsibilities

Provide professional customer service and support to customers in both English and French, by phone and email. Process orders, payments, refunds, returns, and customer account updates accurately and efficiently. Respond to inquiries related to orders, products, accounts, billing, and other service-related matters. Set up new customer accounts and verify required information, including medical licences where applicable. Add customer records to the system and verify medical licences and all required information for reporting. Coordinate with Sales, Shipping, Logistics, Finance, QA/QC, and other internal teams to resolve customer and order-related issues. Support Sales representatives with account information, order inquiries, and reports. Record and escalate customer complaints and adverse events to the appropriate Quality team in accordance with company procedures. Maintain accurate and complete customer records within company systems. Develop a strong understanding of Prollenium's products and services to effectively support customers.

Qualifications & Experience

2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment. Fluency in English and French is required, with strong verbal and written communication skills in both languages. High School Diploma required; College Diploma or post-secondary education preferred. Experience handling customer inquiries, order processing, accounts, billing, and payments. Proficiency with Microsoft Office; experience with CRM, ERP, or order management systems is preferred. Comfortable communicating professionally with healthcare professionals, including physicians and clinic staff. Strong communication, organization, problem-solving, and multitasking skills.

Key Competencies

Customer Focus: Provides professional, responsive, and solutions-oriented service. Communication: Communicates clearly and professionally in both English and French. Problem Solving: Identifies issues, evaluates options, and works toward timely solutions. Attention to Detail: Maintains accuracy when processing orders, payments, and customer information. Organization & Planning: Effectively manages multiple customer requests and priorities. Teamwork: Collaborates effectively with Sales and other internal departments. Adaptability: Comfortable working in a fast-paced environment and adjusting to changing priorities.

Shift Timings: 11am - 7pm (Monday to Friday)

The position is based in Richmond Hill and follows a hybrid work model, with 4 days in the office and 1 day working from home.

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

Apply About employer

More about this job

Responsibilities

The Bilingual Customer Service Representative provides professional support in English and French while acting as a liaison between customers, sales representatives, and internal departments. Responsibilities include processing orders, managing account inquiries, and resolving service-related issues to ensure a high standard of customer experience.

Requirements

Candidates must have 2–3 years of customer service experience, preferably within a regulated industry like healthcare or pharmaceuticals. Fluency in both English and French is required, along with proficiency in Microsoft Office and experience with CRM or ERP systems.

Skills

Customer service
Bilingual
Order processing
Account management
Communication
Problem solving
Attention to detail
Microsoft Office
CRM
ERP
Order management systems
Multitasking
Organization
Teamwork
Adaptability

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Hyaluronic Acid
Dermal Fillers
Medical Devices
Pharmaceuticals
Aesthetics
Order Processing
CRM
ERP
Microsoft Office
Account Management
Billing
Logistics
Quality Assurance
Regulatory Compliance
Healthcare
Operations
Hybrid Work
Richmond Hill

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