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Added 1 hour ago
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Personal Support Worker Reg FT [RBR PSW E A21 1.00] AgeCare Brant
AgeCare
Burlington, ON · AgeCare Brant Centre
- Full-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 3 hours ago
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Personal Support Worker - AgeCare Gibson
AgeCare
Toronto, ON
- Part-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 3 hours ago
A
Personal Support Worker - AgeCare Gibson
AgeCare
Toronto, ON
- Part-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 8 hours ago
TH
Seasonal Department Sales Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 8 hours ago
TH
Lot Associate Full Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Full-time
…learning, consider starting or growing your career with us at The Home…
Added 8 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
Soren McAdam / Job Listings / Audit Supervisor
Added 9 hours ago
TH
Associé(e) Préparation de Commandes (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 9 hours ago
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Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 9 hours ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
Seeks to gain support and collaboration from key stakeholders, partners, the community.
Added 9 hours ago
Chief Estimator
State Window Corporation
Vaughan, ON
Support the Team in reviewing drawings and specifications;
Added 9 hours ago
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Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Added 10 hours ago
PM
Bilingual Customer Service Representative
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- Full-time
The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales…
Added 10 hours ago
TC
Part-time Floor Captain, Front of House
The Corp.of Massey Hall & Roy Thomson Hall
Toronto, ON
- Up to $25.35 CAD / hour
- Part-time
…most iconic venues: Roy Thomson Hall and Allied Music Centre - home to legendary Massey Hall, TD Music Hall, Allied Music Centre Theatre, Deane Cameron Recording Studio, and more. Guided by…
Added 10 hours ago
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Bar Supervisor
Basecamp
Canmore, AB
- Up to $22 CAD / hour
- Full-time
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Added 10 hours ago
TL
Parking Lot Assistant Supervisor - Winter 26/27
The Lake Louise Ski Area Ltd
Lake Louise, AB
- Full-time
- Temporary
Assist supervisor with leading, directing & motivating all employees while working in a “hands-on” environment
Added 10 hours ago
HM
Orthopaedic Surgery
Health Match BC
Abbotsford, BC
- Full-time
…inpatient beds and on call structure. Additional allied care support includes nurse practitioners for inpatient care and cast technicians in the cast…
Added 10 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Part-time
The Family Physicians working at the ARHCC are a collaborative and collegial team, providing mentorship and support for oncoming physicians. We deliver over 3,100 babies per year. We have a…
Added 10 hours ago
BE
Accounts Payable
BBE Expediting Ltd
AB
- Up to $65,000 CAD / year
- Full-time
…problem-solving, and work that has real-world impact, you will feel at home…
Added 10 hours ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
Reporting to the Supervisor of Employment Services Program, The Financial Support Admin will work as part of the team that provides employment services to Ontarians. Reporting to the…
Added 10 hours ago
TH
Receiving Associate Part-Time (4pm-12am Shift))- 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 12 hours ago
TH
Associé(e) aux ventes (saisonnier) (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 12 hours ago
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Associé(e) aux ventes (saisonnier) (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 14 hours ago
Front of House - Service Co-ordinator
Northland Properties
Colwood, BC
Service Co-ordinator (Food Service Supervisor)
Added 15 hours ago
TH
Cashier Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 15 hours ago
AM
Senior Support Worker-Barrie-Temporary Assignment
Arc Mercer
Barrie, ON
- Contract
We are presently accepting resumes for one (1) Full-time Temporary Assignment Senior Support Worker to work in our group homes in Barrie. This position provides supportive services to meet…

Prollenium Medical Technologies Inc.

Bilingual Customer Service Representative

Richmond Hill, ON, L4B 1A3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment.
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Overview:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

Job Summary:

The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales representatives, and internal departments. This role will manage customer inquiries, process orders, support account-related requests, resolve issues, and ensure customers receive timely and professional service throughout their experience with Prollenium. This role reports to the Customer Service Supervisor.

Major Responsibilities

Provide professional customer service and support to customers in both English and French, by phone and email. Process orders, payments, refunds, returns, and customer account updates accurately and efficiently. Respond to inquiries related to orders, products, accounts, billing, and other service-related matters. Set up new customer accounts and verify required information, including medical licences where applicable. Add customer records to the system and verify medical licences and all required information for reporting. Coordinate with Sales, Shipping, Logistics, Finance, QA/QC, and other internal teams to resolve customer and order-related issues. Support Sales representatives with account information, order inquiries, and reports. Record and escalate customer complaints and adverse events to the appropriate Quality team in accordance with company procedures. Maintain accurate and complete customer records within company systems. Develop a strong understanding of Prollenium's products and services to effectively support customers.

Qualifications & Experience

2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment. Fluency in English and French is required, with strong verbal and written communication skills in both languages. High School Diploma required; College Diploma or post-secondary education preferred. Experience handling customer inquiries, order processing, accounts, billing, and payments. Proficiency with Microsoft Office; experience with CRM, ERP, or order management systems is preferred. Comfortable communicating professionally with healthcare professionals, including physicians and clinic staff. Strong communication, organization, problem-solving, and multitasking skills.

Key Competencies

Customer Focus: Provides professional, responsive, and solutions-oriented service. Communication: Communicates clearly and professionally in both English and French. Problem Solving: Identifies issues, evaluates options, and works toward timely solutions. Attention to Detail: Maintains accuracy when processing orders, payments, and customer information. Organization & Planning: Effectively manages multiple customer requests and priorities. Teamwork: Collaborates effectively with Sales and other internal departments. Adaptability: Comfortable working in a fast-paced environment and adjusting to changing priorities.

Shift Timings: 11am - 7pm (Monday to Friday)

The position is based in Richmond Hill and follows a hybrid work model, with 4 days in the office and 1 day working from home.

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Bilingual Customer Service Representative provides professional support in English and French while acting as a liaison between customers, sales representatives, and internal departments. Responsibilities include processing orders, managing account inquiries, and resolving service-related issues to ensure a high standard of customer experience.

Requirements

Candidates must have 2–3 years of customer service experience, preferably within a regulated industry like healthcare or pharmaceuticals. Fluency in both English and French is required, along with proficiency in Microsoft Office and experience with CRM or ERP systems.

Skills

Customer service
Bilingual
Order processing
Account management
Communication
Problem solving
Attention to detail
Microsoft Office
CRM
ERP
Order management systems
Multitasking
Organization
Teamwork
Adaptability

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Hyaluronic Acid
Dermal Fillers
Medical Devices
Pharmaceuticals
Aesthetics
Order Processing
CRM
ERP
Microsoft Office
Account Management
Billing
Logistics
Quality Assurance
Regulatory Compliance
Healthcare
Operations
Hybrid Work
Richmond Hill

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