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Added 5 mins ago
SC
Registered Practical Nurse (RPN) Supervisor
SOAR Community Services
Brantford, ON
- Up to $33.93 CAD / hour
- Full-time
We are recruiting for a Full Time Registered Practical Nurse (RPN) Supervisor. This role is a vital part of our Withdrawal Management and Treatment Services, supporting staff and clients…
Added 5 mins ago
SC
Service Technician
Savaria Corporation
Toronto, ON
- $50,000 to $70,000 CAD / year
Silver Cross, a division of Savaria, is seeking an Installation & Service Technician to join our team in GTA. Silver Cross specializes in selling new and recycled home healthcare equipment,…
Added 20 mins ago
SH
Facility Patient Care Manager
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Foster/facilitate interdisciplinary, collaborative relationships to ensure a high standard of patient/resident/client care through modelling care and service with compassion and respect.
Added 2 hours ago
MN
Citizen Support Worker
Metis Nation Saskatchewan
Beauval, SK
- Up to $31,126 CAD / year
- Part-time
ACCOUNTABLE TO: Ma Faamii Operations Supervisor
Added 3 hours ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Mississauga, ON
- Part-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 3 hours ago
FT
Territory Manager - North Alberta
Fast Tire Co
AB · Edmonton, AB
- Full-time
…and the internal team as well as the marketing aspect of the service for the A07 Edmonton Northwest / A08 Edmonton Southeast. They will ensure that our clients are kept current of all our…
Added 4 hours ago
Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Foster/facilitate interdisciplinary, collaborative relationships to ensure a high standard of patient/resident/client care through modelling care and service with compassion and respect.
Added 5 hours ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Collaborate with HVAC Regional Supervisors, Operations & Ainsworth support teams on contractual and service / maintenance issues to ensure client needs are met
Added 5 hours ago
GI
Heavy Duty Cleaner
GDI Integrated Facility Services
Sarnia, ON
- Part-time
…our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established…
Added 5 hours ago
CC
Premium Supervisor, Seasonal Part Time, TD Place
Compass Canada
Ottawa, ON
- Part-time
Ensure that the premium service area is properly set up, stocked and ready for the upcoming event prior to the event day
Added 6 hours ago
QB
restaurant supervisor
Quesada Burritos & Tacos
Quesnel, BC
- Full-time
Ensure that food and service meet quality control standards
Added 6 hours ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Ensure efficient and safe operation of all HVAC equipment throughout the Complex. Ensure high quality service is provided to tenants and client(s).
Added 6 hours ago
AR
food service supervisor
A&W Restaurants, Inc.
Fort Erie, ON
- Full-time
Ensure that food and service meet quality control standards
Added 6 hours ago
IF
meat department supervisor
Iqbal Foods
Toronto, ON · Scarborough, ON
- Full-time
Added 6 hours ago
MB
food service supervisor
Mary Brown's Chicken
Orillia, ON
- Full-time
Ensure that food and service meet quality control standards
Added 8 hours ago
O
food service supervisor
ONroute
Mallorytown, ON
- Full-time
Ensure that food and service meet quality control standards
Added 8 hours ago
KB
spa supervisor
Kurves Brow Bar
Kingston, ON
- Full-time
Added 12 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
The audit supervisor is responsible for providing high level services that ensure compliance in a variety of industries. They can do this by performing audits, reviews and compilations to…
Added 13 hours ago
PM
Bilingual Customer Service Representative
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- Full-time
The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales…
Added 14 hours ago
EI
Transport Supervisor - Bilingual || Superviseur des transports
EBlock Inc.
ON · Joliette, QC
- $65,000 to $75,000 CAD / year
- Full-time
Some people see a parking lot. You see a puzzle. The Supervisor, Transportation owns the efficient flow of vehicles in and out of their region and leads the Transportation team. You will…
Added 14 hours ago
BI
Banquet Catering Supervisor
Bingemans Inc
Kitchener, ON
- Up to $25.1 CAD / hour
- Part-time
We are currently hiring part-time Banquet Supervisor.
Added 14 hours ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
Reporting to the Supervisor of Employment Services Program, The Financial Support Admin will work as part of the team that provides employment services to Ontarians. Reporting to the…
Added 16 hours ago
EC
Event Technical Supervisor - BMO Center, Calgary
Encore Canada
Calgary, AB
- Full-time
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure…
Added 16 hours ago
EC
Event Technical Supervisor -Fairmont Banff Springs
Encore Canada
Banff, AB
- Full-time
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure…
Added 16 hours ago
EC
food service supervisor
Eclipse Coffee Roasters
Canmore, AB
- Full-time
Ensure that food and service meet quality control standards

Prollenium Medical Technologies Inc.

Bilingual Customer Service Representative

Richmond Hill, ON, L4B 1A3, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Experience: 2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment.
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Overview:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

Job Summary:

The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales representatives, and internal departments. This role will manage customer inquiries, process orders, support account-related requests, resolve issues, and ensure customers receive timely and professional service throughout their experience with Prollenium. This role reports to the Customer Service Supervisor.

Major Responsibilities

Provide professional customer service and support to customers in both English and French, by phone and email. Process orders, payments, refunds, returns, and customer account updates accurately and efficiently. Respond to inquiries related to orders, products, accounts, billing, and other service-related matters. Set up new customer accounts and verify required information, including medical licences where applicable. Add customer records to the system and verify medical licences and all required information for reporting. Coordinate with Sales, Shipping, Logistics, Finance, QA/QC, and other internal teams to resolve customer and order-related issues. Support Sales representatives with account information, order inquiries, and reports. Record and escalate customer complaints and adverse events to the appropriate Quality team in accordance with company procedures. Maintain accurate and complete customer records within company systems. Develop a strong understanding of Prollenium's products and services to effectively support customers.

Qualifications & Experience

2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment. Fluency in English and French is required, with strong verbal and written communication skills in both languages. High School Diploma required; College Diploma or post-secondary education preferred. Experience handling customer inquiries, order processing, accounts, billing, and payments. Proficiency with Microsoft Office; experience with CRM, ERP, or order management systems is preferred. Comfortable communicating professionally with healthcare professionals, including physicians and clinic staff. Strong communication, organization, problem-solving, and multitasking skills.

Key Competencies

Customer Focus: Provides professional, responsive, and solutions-oriented service. Communication: Communicates clearly and professionally in both English and French. Problem Solving: Identifies issues, evaluates options, and works toward timely solutions. Attention to Detail: Maintains accuracy when processing orders, payments, and customer information. Organization & Planning: Effectively manages multiple customer requests and priorities. Teamwork: Collaborates effectively with Sales and other internal departments. Adaptability: Comfortable working in a fast-paced environment and adjusting to changing priorities.

Shift Timings: 11am - 7pm (Monday to Friday)

The position is based in Richmond Hill and follows a hybrid work model, with 4 days in the office and 1 day working from home.

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Bilingual Customer Service Representative provides professional support in English and French while acting as a liaison between customers, sales representatives, and internal departments. Responsibilities include processing orders, managing account inquiries, and resolving service-related issues to ensure a high standard of customer experience.

Requirements

Candidates must have 2–3 years of customer service experience, preferably within a regulated industry like healthcare or pharmaceuticals. Fluency in both English and French is required, along with proficiency in Microsoft Office and experience with CRM or ERP systems.

Skills

Customer service
Bilingual
Order processing
Account management
Communication
Problem solving
Attention to detail
Microsoft Office
CRM
ERP
Order management systems
Multitasking
Organization
Teamwork
Adaptability

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Hyaluronic Acid
Dermal Fillers
Medical Devices
Pharmaceuticals
Aesthetics
Order Processing
CRM
ERP
Microsoft Office
Account Management
Billing
Logistics
Quality Assurance
Regulatory Compliance
Healthcare
Operations
Hybrid Work
Richmond Hill

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