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Added 12 mins ago
P
Quality Technician
Precinmac
Milton, ON
- $20 to $22 CAD / hour
- Full-time
Reports To: Quality Assurance Manager with dotted line to Quality Supervisor
Added 12 mins ago
P
Quality Inspector
Precinmac
Milton, ON
- $19 to $21 CAD / hour
- Full-time
Reports To: Quality Manager with dotted line to Quality Supervisor
Added 12 mins ago
CA
Forklift Operator
Can Art Aluminum Extrusion
Mississauga, ON
- $21.93 to $23.56 CAD / hour
- Full-time
At Can Art, we take pride in our dedication to quality, innovation, and sustainability. With the versatility to adapt to a wide range of profiles, Can Art serves the Architectural,…
Added 25 mins ago
LE
Operations Supervisor
Loomis Express
Moncton, NB
- Full-time
…has a long history of providing Canadian clients with high quality domestic…
Added 25 mins ago
GF
Service Technician- InnoServ
Gordon Food Service - Canada
Toronto, ON · North York, ON
- Full-time
…services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to display professional quality work and…
Added 25 mins ago
D
food service supervisor
DGA
Winnipeg, MB
- Full-time
Ensure that food and service meet quality control standards
Added 25 mins ago
CO
Electric Utility Operations Supervisor
City of Penticton
Penticton, BC
- Full-time
…service excellence, the City is dedicated to enhancing the quality of life for residents, businesses, and visitors alike. As one of the most active development regions in British Columbia,…
Added 25 mins ago
AE
Mill Maintenance Mechanical Planner
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized…
Added 25 mins ago
A
Detailer - ACX Waverley
AutoCanada
Winnipeg, MB
- Full-time
…28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence,…
Added 25 mins ago
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Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Added 27 mins ago
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Assistant Rooms Operations Manager
Marriott
Edmonton, AB
- Full-time
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as…
Added 27 mins ago
MS
Framing Manager
Michaels Stores
Winnipeg, MB
- Full-time
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Added 27 mins ago
MU
Senior Campus Planner
McGill University
Sherbrooke, QC
- Full-time
Leads project planning initiatives to improve quality of the campus environment.
Added 27 mins ago
Officer, Delivery Services - Urban Planning
Canada Post - Postes Canada
Quebec, QC
Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and certifies completion for new site installations.
Added 27 mins ago
AM
Roll Tender
Ardent Mills
Saskatoon, SK
- Full-time
Will be responsible for specific phases of the milling and wheat cleaning operations as assigned by supervisor including sanitation duties
Added 27 mins ago
Shop Supervisor, Boiler Shop
BWXT
Cambridge, ON
…ensure that all company objectives are met in regard to safety, quality, productivity and cost. Reporting to the Focused Shop Manager, all shop…
Added 27 mins ago
Cleaner Operator
Florida Crystals / ASR Group
Toronto, ON
Keep Sanitation Supervisor informed of any unsanitary practices that may be occurring in the plant.
Added 27 mins ago
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Journeyman Millwright- Delta
Weyerhaeuser
Delta, BC
- Full-time
This position - a full-time hourly role - is part of the Maintenance team and will report to the Mechanical Supervisor. In this role, you will undertake work that ranges from…
Added 43 mins ago
Assistant opérateur (bassin de remplacement)
Bunge
Bécancour, QC · Bacancour, Queb
Follows instructions on responsibilities and daily expectations from supervisor and is assigned to loading and unloading trucks and railcars.
Added 43 mins ago
RJ
Branch Assistant
Raymond James
AB
- Full-time
Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth…
Added 43 mins ago
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Guest Attendant - Part Time (Summit Place)
Extendicare
Owen Sound, ON · RET - Summit Place
- Part-time
To adhere to the plan of care as determined by the supervisor.
Added 43 mins ago
Physiotherapist
Bayshore
Chatham-Kent, ON
…350,000 clients annually. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients…
Added 43 mins ago
GC
Cook Full Time
Group Compass Ltee
Mississauga, ON
- Full-time
Prepares food in accordance with applicable corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.
Added 43 mins ago
AR
Guest Service Agent/Night Audit
Algonquin Resort
New Glasgow, NS
- Part-time
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled…
Added 43 mins ago
Quality Control Associate (12 Months Contract)
HelloFresh
Abbotsford, BC
As a Quality Control Associate you will take a hands-on approach to maintaining and continuously improving our product quality control processes and monitoring our food safety requirements.…

Prollenium Medical Technologies Inc.

Bilingual Customer Service Representative

Richmond Hill, ON, L4B 1A3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment.
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Overview:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

Job Summary:

The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales representatives, and internal departments. This role will manage customer inquiries, process orders, support account-related requests, resolve issues, and ensure customers receive timely and professional service throughout their experience with Prollenium. This role reports to the Customer Service Supervisor.

Major Responsibilities

Provide professional customer service and support to customers in both English and French, by phone and email. Process orders, payments, refunds, returns, and customer account updates accurately and efficiently. Respond to inquiries related to orders, products, accounts, billing, and other service-related matters. Set up new customer accounts and verify required information, including medical licences where applicable. Add customer records to the system and verify medical licences and all required information for reporting. Coordinate with Sales, Shipping, Logistics, Finance, QA/QC, and other internal teams to resolve customer and order-related issues. Support Sales representatives with account information, order inquiries, and reports. Record and escalate customer complaints and adverse events to the appropriate Quality team in accordance with company procedures. Maintain accurate and complete customer records within company systems. Develop a strong understanding of Prollenium's products and services to effectively support customers.

Qualifications & Experience

2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment. Fluency in English and French is required, with strong verbal and written communication skills in both languages. High School Diploma required; College Diploma or post-secondary education preferred. Experience handling customer inquiries, order processing, accounts, billing, and payments. Proficiency with Microsoft Office; experience with CRM, ERP, or order management systems is preferred. Comfortable communicating professionally with healthcare professionals, including physicians and clinic staff. Strong communication, organization, problem-solving, and multitasking skills.

Key Competencies

Customer Focus: Provides professional, responsive, and solutions-oriented service. Communication: Communicates clearly and professionally in both English and French. Problem Solving: Identifies issues, evaluates options, and works toward timely solutions. Attention to Detail: Maintains accuracy when processing orders, payments, and customer information. Organization & Planning: Effectively manages multiple customer requests and priorities. Teamwork: Collaborates effectively with Sales and other internal departments. Adaptability: Comfortable working in a fast-paced environment and adjusting to changing priorities.

Shift Timings: 11am - 7pm (Monday to Friday)

The position is based in Richmond Hill and follows a hybrid work model, with 4 days in the office and 1 day working from home.

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Bilingual Customer Service Representative provides professional support in English and French while acting as a liaison between customers, sales representatives, and internal departments. Responsibilities include processing orders, managing account inquiries, and resolving service-related issues to ensure a high standard of customer experience.

Requirements

Candidates must have 2–3 years of customer service experience, preferably within a regulated industry like healthcare or pharmaceuticals. Fluency in both English and French is required, along with proficiency in Microsoft Office and experience with CRM or ERP systems.

Skills

Customer service
Bilingual
Order processing
Account management
Communication
Problem solving
Attention to detail
Microsoft Office
CRM
ERP
Order management systems
Multitasking
Organization
Teamwork
Adaptability

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Hyaluronic Acid
Dermal Fillers
Medical Devices
Pharmaceuticals
Aesthetics
Order Processing
CRM
ERP
Microsoft Office
Account Management
Billing
Logistics
Quality Assurance
Regulatory Compliance
Healthcare
Operations
Hybrid Work
Richmond Hill

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