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Added 7 mins ago
AI
Project Manager Estimator - Low Voltage
Ainsworth Inc
Edmonton, AB · Calgary, AB
- Full-time
As the Project Manager Estimator - Low Voltage, you drive project success through technical expertise, strong leadership, and a customer‑focused approach. You support both sales and…
Added 21 mins ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 21 mins ago
J
Private Client Account Manager – Personal Lines Insurance
JobsMedia.io
Toronto, ON
- Full-time
…currently have an exciting opportunity for a Private Client Account Manager with a well-established brokerage in North York, ON. This role is perfect for someone who takes pride in…
Added 21 mins ago
J
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North York, ON. This role will be responsible for managing a book of personal lines…
Added 53 mins ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
Added 3 hours ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 3 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 3 hours ago
CC
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to Identify new business opportunities within National Sales Territory focused on…
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 4 hours ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 4 hours ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Sault Ste. Marie, ON
- Full-time
Maximizing department sales and profit with direction from the Pharmacy Manager.
Added 4 hours ago
TG
Market/Account Manager, Accommodations
Trip.com Group
Vancouver, BC
- $70,000 to $100,000 CAD / year
- Full-time
Have end-to-end ownership of hotel account management within your designated market, including new partnership businesses with hotels.
Added 4 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kitchener, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
WR
Territory Account Manager – Western Canada
Wealthy Recruiting
Montreal, QC
- Full-time
We are seeking a high-caliber Territory Account Manager – Western Canada who is a true sales professional. This is not a passive account management, order-taking, or customer support role -…
Added 7 hours ago
OR
Wireless Sales Associate - 1121 Hamilton Centre
OSL Retail Services Inc
Hamilton, ON
- Other
Wireless Sales Associate | Full-Time | 1121 Hamilton Centre, Hamilton, ON
Added 7 hours ago
CC
Senior Legal Assistant
Carrington Communities
AB · Edmonton, AB
- Full-time
Reporting to the Legal Manager, the Senior Legal Assistant is a part of the Legal team, responsible for supporting various functions and projects within the department.
Added 7 hours ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
…experiencing significant growth and require the talents of an Account Manager to help us retain & grow key accounts with North America’s top independent investment broker/dealer…
Added 7 hours ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction,…
Added 7 hours ago
Accounting Manager
Adventurer Manufacturing
BC · Abbotsford, British Columbia
The Accounting Manager is responsible for the day-to-day accounting operations and financial integrity of SCOUT’s Experiential Hubs.
Added 8 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…

Prollenium Medical Technologies Inc.

Customer Service Manager

Richmond Hill, ON, L4B 1A3, Canada

$60,000 to $65,000 CAD / year · Contract

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Contract
Experience: Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Posting language: English
Posted: Oct 3, 2026

Original job description

COMPANY OVERVIEW:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

JOB SUMMARY

The Customer Service Manager is responsible for leading a high-performing Customer Service Team that delivers exceptional customer experiences while supporting company growth objectives. This role is accountable for employee development, service excellence, operational performance, and continuous improvement initiatives across the order-to-cash process.

Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction, optimize processes, enhance team effectiveness, and drive business results. The position is responsible for fostering a culture of accountability, collaboration, continuous improvement, and customer focus.

This position reports to the Vice President, Product Supply & Contingency Planning.

MAJOR RESPONSIBILITIES

Leadership & Team Development

Lead, coach, mentor, and develop the Customer Service team to achieve exceptional performance, engagement, and customer satisfaction.
Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
Conduct performance reviews, development planning, and succession planning activities to build organizational capability and bench strength.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Operational Performance & Process Improvement

Lead continuous improvement initiatives focused on customer service processes, order management, service levels, and operational efficiency.
Analyze business and customer service data to identify trends, root causes, risks, and improvement opportunities.
Develop and monitor key performance indicators (KPIs) including:
- Order accuracy and process cycle time
- Customer response and complaint resolution times
- Customer satisfaction metrics
- Service level attainment
Implement corrective and preventive actions when service performance falls below established targets.
Partner with cross-functional teams to streamline processes, eliminate waste, improve communication, and enhance the customer experience.
Support optimization of ERP, CRM, and customer service technologies.

Operational Oversight

Oversee customer account setup, maintenance, and compliance activities, including verification of customer and sales representative documentation where required.
Ensure ERP and CRM systems are maintained with accurate customer, order, and account information.
Oversee customer order processing activities to ensure accuracy, compliance, and timely execution.
Manage returns, refunds, and Returned Merchandise Authorizations (RMAs) in accordance with company policies and procedures.
Oversee customer payment-related activities and collaborate with Sales and Finance to resolve issues impacting order processing.
Manage sales representative inventory and car stock programs to ensure compliance with company policies and inventory controls.

Business Partnership & Reporting

Serve as the voice of the customer by communicating customer insights, trends, risks, and opportunities to leadership.
Collaborate with Sales, Operations, Supply Chain, Quality, Finance, and Logistics to support business objectives and improve service performance.
Prepare and present customer service metrics, performance reports, business insights, and recommendations to leadership.
Support strategic initiatives and business projects as assigned.
Perform other duties and responsibilities as required.

MINIMUM QUALIFICATIONS

Technical Knowledge/Experience

Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Demonstrated success leading and developing high-performing customer service teams.
Experience establishing, monitoring, and improving customer service KPIs and performance metrics.
Experience driving process improvement and operational excellence initiatives.
Experience working within ERP and CRM systems.
Strong analytical capabilities with experience using data to identify trends and drive business decisions.
Advanced Microsoft Excel skills with ability to analyze data and create meaningful business reports.
Strong knowledge of Microsoft Office applications including Excel, Word, PowerPoint, and Teams.
Experience supporting customer service functions within a manufacturing, medical device, distribution, or regulated environment is considered an asset.
Excellent written and verbal communication skills.
Proven ability to effectively collaborate across Sales, Operations, Supply Chain, Quality, Finance, and other functional areas.

Behavioral

Demonstrated ability to consistently apply the following competencies:

Leadership & Talent Development: Build high-performing teams through coaching, mentoring, accountability, and employee development.
Customer Focus: Understand customer needs and proactively deliver solutions that create positive customer experiences and long-term relationships.
Continuous Improvement: Challenge existing processes, identify improvement opportunities, and implement sustainable solutions that enhance business performance.
Accountability: Take ownership of results and hold self and others accountable for commitments and performance expectations.
Decision Making: Utilize sound judgement, data, and business insight to make timely and effective decisions.
Problem Solving: Anticipate, analyze, diagnose, and resolve complex business and customer issues.
Collaboration & Teamwork: Work effectively across departments to achieve shared organizational goals.

Note: Please note this is a 14-months contract role.

Salary: CAD $60,000 to $65,000 annually

The position is based in Richmond Hill

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Customer Service Manager leads a high-performing team to deliver exceptional customer experiences while driving operational efficiency and continuous improvement. This role collaborates across departments to manage the order-to-cash process, analyze performance data, and ensure alignment with company growth objectives.

Requirements

Candidates must have at least 5 years of customer service experience, including a minimum of 3 years in a leadership or management capacity. Proficiency in ERP and CRM systems, along with strong analytical skills and the ability to drive process improvements, is required.

Skills

Leadership
Team development
Customer service
Process improvement
Data analysis
KPI monitoring
ERP systems
CRM systems
Order management
Communication
Strategic planning
Problem solving
Decision making
Microsoft Excel
Cross-functional collaboration
Performance management

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Hyaluronic Acid
Dermal Fillers
Medical Technology
Order-to-cash
KPIs
ERP
CRM
Process Improvement
Operational Excellence
Supply Chain
Logistics
Quality Assurance
Performance Metrics
Data-driven decision making
Team Leadership
Mentorship
Regulatory Compliance
Manufacturing
Medical Device
Distribution
Microsoft Office
Account Management
Returns Management
Inventory Control

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