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Added 8 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, AB
- Full-time
…America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and industrial sectors to design, build, and…
Added 8 mins ago
SS
Director of Construction
Summit Search Group
Winnipeg, MB
- $220,000 to $280,000 CAD / year
- Full-time
Champion a strong safety culture across the entire business unit, ensuring full compliance with HSE policies and applicable regulations; conduct regular site visits and safety audits, hold…
Added 8 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
Our direct client is looking for a Senior Quality Engineer / QMS with strong background in Medical Devices, working onsite in Oakville / Mississauga, ON, Canada.
Added 10 mins ago
MC
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Myticas Consulting
Toronto, ON
- Full-time
Principal Banking Cloud Architect | Client Partner | Technology Consulting
Added 10 mins ago
AH
Account Executive, Corporate Partnerships
AXL: Human Potential, AI Superpowered
Toronto, ON
- Full-time
…the world. AXL is an early stage venture capital company + AI development Lab + accelerator all in one. We are a world-class assembly of technology commercialization experts and top-tier…
Added 10 mins ago
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SAP domain leader EDI & OTC
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our expertise: We specialize in the execution of strategic transformations in business operations, IT, Finance, and HR. Drawing on our own pragmatic operational knowledge from years of…
Added 11 mins ago
C
Retail Sales Manager
Co-operators
AB · MB · SK · BC · Edmonton, AB
- Full-time
The Manager, Retail Sales is responsible for driving the achievement of Co-operators' annual sales, client growth and policy renewal targets. The Manager provides leadership and support to…
Added 11 mins ago
Human Resources Business Partner
ATS Automation
ON · Woodbridge, ON
The HR Business Partner will be the go-to resource for People Managers and their teams for all human resources related matters. This individual will be a trusted resource for HR expertise…
Added 11 mins ago
BR
City Launcher (Toronto)
Brodie Rec League
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Build and keep relationships with the people who move players: coaches, trainers, gym staff, run organizers, barbers, group-chat admins, local business owners.
Added 11 mins ago
S
Technical Account Support Specialist
Solink
Remote, Canada
- $65,129 to $81,411 CAD / year
- Full-time
- Remote
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Added 11 mins ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
…This is a partnership sales role. Rather than selling to one business at a time, you will build relationships with accounting and bookkeeping firms who recommend Relay to their entire…
Added 11 mins ago
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Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
…This is a partnership sales role. Rather than selling to one business at a time, you will build relationships with accounting and bookkeeping firms who recommend Relay to their entire…
Added 23 mins ago
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Director, Mid-Market Mergers & Acquisitions- EN
RBC
Montreal, QC
- Full-time
…largest dedicated Mid-Market M&A team within RBC’s Corporate Client Group in Commercial Banking. As a Director, you will assume day-to-day responsibility for pitch support, end-to-end…
Added 23 mins ago
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Toronto, ON
- Full-time
Exposure to account growth, business development, proposal development, or expanding existing client engagements is an asset.
Added 23 mins ago
CA
Senior Manager, Business Development and Partnerships
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
You are a proactive, relationship-focused, results-driven business development professional who brings persistence, sound judgment and confidence when engaging senior decision-makers. You…
Added 23 mins ago
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Drive business development activities including new client acquisition, pursuit leadership, pipeline growth, and strategic account expansion
Added 23 mins ago
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Senior System Analyst
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Montreal, QC
- Full-time
Develop compliant code modifications when necessary to meet business requirements, following applicable development standards, security requirements, and change-control processes.
Added 23 mins ago
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Business Advisor
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Act as a trusted partner by aligning client goals with Modern Beauty’s product offerings
Added 23 mins ago
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System Analyst
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Partner with warehouse staff, logistics teams, and management to understand operational needs and business priorities.
Added 23 mins ago
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Geotechnical Engineers (Evergreen Talent Pool)
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Support complex proposals, project planning, client relationships, and business-development activities.
Added 25 mins ago
T
Customer Service Professional
TEKsystems
Toronto, ON
- $21 to $23 CAD / hour
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Our client, a Fortune 500 Insurance Firm is currently looking to hire for customer service specialists to join their team in downtown Toronto!
Added 25 mins ago
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Designated Beauty Advisor - Armani
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Calgary, AB
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 25 mins ago
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Site Superintendent
O.N. Site Construction Inc.
Oakville, ON
- $75,000 to $100,000 CAD / year
- Full-time
…flexibility to travel and work at various project locations based on business…
Added 25 mins ago
VB
Regional Accountant
Vaco by Highspring
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Our client is looking to hire a Regional Accountant
Added 27 mins ago
Supervisor, Income
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Toronto, ON
…activities of our Analysts and successfully meet the needs of the business. You will monitor service quality to ensure service levels are consistently achieved, resolving issues efficiently…

Prollenium Medical Technologies Inc.

Customer Service Manager

Richmond Hill, ON, L4B 1A3, Canada

$60,000 to $65,000 CAD / year · Contract

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Contract
Experience: Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Posting language: English
Posted: Oct 3, 2026

Original job description

COMPANY OVERVIEW:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

JOB SUMMARY

The Customer Service Manager is responsible for leading a high-performing Customer Service Team that delivers exceptional customer experiences while supporting company growth objectives. This role is accountable for employee development, service excellence, operational performance, and continuous improvement initiatives across the order-to-cash process.

Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction, optimize processes, enhance team effectiveness, and drive business results. The position is responsible for fostering a culture of accountability, collaboration, continuous improvement, and customer focus.

This position reports to the Vice President, Product Supply & Contingency Planning.

MAJOR RESPONSIBILITIES

Leadership & Team Development

Lead, coach, mentor, and develop the Customer Service team to achieve exceptional performance, engagement, and customer satisfaction.
Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
Conduct performance reviews, development planning, and succession planning activities to build organizational capability and bench strength.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Operational Performance & Process Improvement

Lead continuous improvement initiatives focused on customer service processes, order management, service levels, and operational efficiency.
Analyze business and customer service data to identify trends, root causes, risks, and improvement opportunities.
Develop and monitor key performance indicators (KPIs) including:
- Order accuracy and process cycle time
- Customer response and complaint resolution times
- Customer satisfaction metrics
- Service level attainment
Implement corrective and preventive actions when service performance falls below established targets.
Partner with cross-functional teams to streamline processes, eliminate waste, improve communication, and enhance the customer experience.
Support optimization of ERP, CRM, and customer service technologies.

Operational Oversight

Oversee customer account setup, maintenance, and compliance activities, including verification of customer and sales representative documentation where required.
Ensure ERP and CRM systems are maintained with accurate customer, order, and account information.
Oversee customer order processing activities to ensure accuracy, compliance, and timely execution.
Manage returns, refunds, and Returned Merchandise Authorizations (RMAs) in accordance with company policies and procedures.
Oversee customer payment-related activities and collaborate with Sales and Finance to resolve issues impacting order processing.
Manage sales representative inventory and car stock programs to ensure compliance with company policies and inventory controls.

Business Partnership & Reporting

Serve as the voice of the customer by communicating customer insights, trends, risks, and opportunities to leadership.
Collaborate with Sales, Operations, Supply Chain, Quality, Finance, and Logistics to support business objectives and improve service performance.
Prepare and present customer service metrics, performance reports, business insights, and recommendations to leadership.
Support strategic initiatives and business projects as assigned.
Perform other duties and responsibilities as required.

MINIMUM QUALIFICATIONS

Technical Knowledge/Experience

Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Demonstrated success leading and developing high-performing customer service teams.
Experience establishing, monitoring, and improving customer service KPIs and performance metrics.
Experience driving process improvement and operational excellence initiatives.
Experience working within ERP and CRM systems.
Strong analytical capabilities with experience using data to identify trends and drive business decisions.
Advanced Microsoft Excel skills with ability to analyze data and create meaningful business reports.
Strong knowledge of Microsoft Office applications including Excel, Word, PowerPoint, and Teams.
Experience supporting customer service functions within a manufacturing, medical device, distribution, or regulated environment is considered an asset.
Excellent written and verbal communication skills.
Proven ability to effectively collaborate across Sales, Operations, Supply Chain, Quality, Finance, and other functional areas.

Behavioral

Demonstrated ability to consistently apply the following competencies:

Leadership & Talent Development: Build high-performing teams through coaching, mentoring, accountability, and employee development.
Customer Focus: Understand customer needs and proactively deliver solutions that create positive customer experiences and long-term relationships.
Continuous Improvement: Challenge existing processes, identify improvement opportunities, and implement sustainable solutions that enhance business performance.
Accountability: Take ownership of results and hold self and others accountable for commitments and performance expectations.
Decision Making: Utilize sound judgement, data, and business insight to make timely and effective decisions.
Problem Solving: Anticipate, analyze, diagnose, and resolve complex business and customer issues.
Collaboration & Teamwork: Work effectively across departments to achieve shared organizational goals.

Note: Please note this is a 14-months contract role.

Salary: CAD $60,000 to $65,000 annually

The position is based in Richmond Hill

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Customer Service Manager leads a high-performing team to deliver exceptional customer experiences while driving operational efficiency and continuous improvement. This role collaborates across departments to manage the order-to-cash process, analyze performance data, and ensure alignment with company growth objectives.

Requirements

Candidates must have at least 5 years of customer service experience, including a minimum of 3 years in a leadership or management capacity. Proficiency in ERP and CRM systems, along with strong analytical skills and the ability to drive process improvements, is required.

Skills

Leadership
Team development
Customer service
Process improvement
Data analysis
KPI monitoring
ERP systems
CRM systems
Order management
Communication
Strategic planning
Problem solving
Decision making
Microsoft Excel
Cross-functional collaboration
Performance management

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Hyaluronic Acid
Dermal Fillers
Medical Technology
Order-to-cash
KPIs
ERP
CRM
Process Improvement
Operational Excellence
Supply Chain
Logistics
Quality Assurance
Performance Metrics
Data-driven decision making
Team Leadership
Mentorship
Regulatory Compliance
Manufacturing
Medical Device
Distribution
Microsoft Office
Account Management
Returns Management
Inventory Control

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