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Added 31 mins ago
CC
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 46 mins ago
OR
Wireless Sales Associate - 1130 Fergus
OSL Retail Services Inc
Fergus, ON
- Other
…Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our…
Added 1 hour ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
Product Manager – Capitalstream | Lending & Leasing
Added 1 hour ago
HM
Sales Manager
HiTeck Medical Instruments
Mississauga, ON
- Full-time
HiTeck is a Canadian dental instrument brand with four decades of manufacturing behind it, and we are hiring a Sales Manager to lead our sales reps and our dealer partners.
Added 2 hours ago
J
2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
Reporting on-campus to the Manager of Student Supports, and functionally to the Manager of Libraries and Learning Commons, you will support the delivery of services by:
Added 2 hours ago
J
Management Trainee
Jobbe
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 2 hours ago
HR
Spécialiste, Conseiller(ère) Beauté Désigné(e) - Clé de Peau / Specialist, Designated Beauty Advisor (DBA) - Clé de Peau
Holt Renfrew
Montreal, QC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 2 hours ago
OR
Wireless Sales Associate - 5778 Aurora
OSL Retail Services Inc
Aurora, ON
- Other
…Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our…
Added 3 hours ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 4 hours ago
EC
Account Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
The Account Manager, Defence acts as the primary point of contact for assigned DND accounts and collaborates closely with Customer Success, Professional Services, and other internal…
Added 4 hours ago
OR
Wireless Sales Associate - 3053 Markham
OSL Retail Services Inc
Markham, ON
- Other
…Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our…
Added 4 hours ago
Account Executive Mid Market
Alveole
Montreal, QC
Nobody hands you an ROI calculator. There's no spreadsheet that tells an asset manager exactly what a beehive is worth to their NOI, because that's not really the sale. You're translating…
Added 5 hours ago
A
Account Executive Mid Market
Alvéole
Montreal, QC
- Full-time
Nobody hands you an ROI calculator. There's no spreadsheet that tells an asset manager exactly what a beehive is worth to their NOI, because that's not really the sale. You're translating…
Added 6 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 6 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 8 hours ago
LM
Sous Chef - Casino Victoria
Lahal Management LP
Victoria, BC
- $55,000 to $65,000 CAD / year
- Full-time
Under the general direction of the Manager – Food & Beverage, this position is responsible for the overall kitchen operations. Ensures adherence to the Company’s policies and procedures,…
Added 8 hours ago
FT
Assistant Manager, Calgary Crowfoot
Fountain Tire
Calgary, AB
- Other
At Fountain Tire, success is centered on providing an exceptional customer experience and building strong community relationships. Managers are leaders and builders who thrive on…
Added 9 hours ago
Car Sales Advisor - Hyundai Coquitlam
The Jim Pattison Auto Group
Port Coquitlam, BC
…Automotive Sales Specialist. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for…
Added 9 hours ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
…Team Members, customers and operational excellence fuels our…
Added 9 hours ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
…Team Members, customers and operational excellence fuels our…
Added 9 hours ago
AI
Finance Manager - Parkland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Spruce Grove, AB
- $190,000 to $240,000 CAD / year
- Full-time
…Team Members, customers and operational excellence fuels our…
Added 10 hours ago
B
Office Manager
Binners
Toronto, ON · Etobicoke, ON
- $70,000 to $90,000 CAD / year
- Full-time
As we enter our next stage of growth, we are looking for an experienced Office Manager to take ownership of the day-to-day management of our office and administrative functions.
Added 11 hours ago
EH
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 11 hours ago
FA
Duty Officer
Flair Airlines Ltd.
Toronto, ON
- Full-time
…efficient delivery of our flight schedule. Reporting to the Manager, OCC, you will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to coordinate daily…
Added 11 hours ago
FA
Maintenance Control Supervisor
Flair Airlines Ltd.
Toronto, ON
- Full-time
…availability, and operational reliability. Reporting to the Manager, Maintenance Control, the Maintenance Control Supervisor is a licensed AME-M2 responsible for the day-to-day leadership…

Prollenium Medical Technologies Inc.

Customer Service Manager

Richmond Hill, ON, L4B 1A3, Canada

$60,000 to $65,000 CAD / year · Contract

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Contract
Experience: Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Posting language: English
Posted: Oct 3, 2026

Original job description

COMPANY OVERVIEW:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

JOB SUMMARY

The Customer Service Manager is responsible for leading a high-performing Customer Service Team that delivers exceptional customer experiences while supporting company growth objectives. This role is accountable for employee development, service excellence, operational performance, and continuous improvement initiatives across the order-to-cash process.

Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction, optimize processes, enhance team effectiveness, and drive business results. The position is responsible for fostering a culture of accountability, collaboration, continuous improvement, and customer focus.

This position reports to the Vice President, Product Supply & Contingency Planning.

MAJOR RESPONSIBILITIES

Leadership & Team Development

Lead, coach, mentor, and develop the Customer Service team to achieve exceptional performance, engagement, and customer satisfaction.
Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
Conduct performance reviews, development planning, and succession planning activities to build organizational capability and bench strength.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Operational Performance & Process Improvement

Lead continuous improvement initiatives focused on customer service processes, order management, service levels, and operational efficiency.
Analyze business and customer service data to identify trends, root causes, risks, and improvement opportunities.
Develop and monitor key performance indicators (KPIs) including:
- Order accuracy and process cycle time
- Customer response and complaint resolution times
- Customer satisfaction metrics
- Service level attainment
Implement corrective and preventive actions when service performance falls below established targets.
Partner with cross-functional teams to streamline processes, eliminate waste, improve communication, and enhance the customer experience.
Support optimization of ERP, CRM, and customer service technologies.

Operational Oversight

Oversee customer account setup, maintenance, and compliance activities, including verification of customer and sales representative documentation where required.
Ensure ERP and CRM systems are maintained with accurate customer, order, and account information.
Oversee customer order processing activities to ensure accuracy, compliance, and timely execution.
Manage returns, refunds, and Returned Merchandise Authorizations (RMAs) in accordance with company policies and procedures.
Oversee customer payment-related activities and collaborate with Sales and Finance to resolve issues impacting order processing.
Manage sales representative inventory and car stock programs to ensure compliance with company policies and inventory controls.

Business Partnership & Reporting

Serve as the voice of the customer by communicating customer insights, trends, risks, and opportunities to leadership.
Collaborate with Sales, Operations, Supply Chain, Quality, Finance, and Logistics to support business objectives and improve service performance.
Prepare and present customer service metrics, performance reports, business insights, and recommendations to leadership.
Support strategic initiatives and business projects as assigned.
Perform other duties and responsibilities as required.

MINIMUM QUALIFICATIONS

Technical Knowledge/Experience

Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Demonstrated success leading and developing high-performing customer service teams.
Experience establishing, monitoring, and improving customer service KPIs and performance metrics.
Experience driving process improvement and operational excellence initiatives.
Experience working within ERP and CRM systems.
Strong analytical capabilities with experience using data to identify trends and drive business decisions.
Advanced Microsoft Excel skills with ability to analyze data and create meaningful business reports.
Strong knowledge of Microsoft Office applications including Excel, Word, PowerPoint, and Teams.
Experience supporting customer service functions within a manufacturing, medical device, distribution, or regulated environment is considered an asset.
Excellent written and verbal communication skills.
Proven ability to effectively collaborate across Sales, Operations, Supply Chain, Quality, Finance, and other functional areas.

Behavioral

Demonstrated ability to consistently apply the following competencies:

Leadership & Talent Development: Build high-performing teams through coaching, mentoring, accountability, and employee development.
Customer Focus: Understand customer needs and proactively deliver solutions that create positive customer experiences and long-term relationships.
Continuous Improvement: Challenge existing processes, identify improvement opportunities, and implement sustainable solutions that enhance business performance.
Accountability: Take ownership of results and hold self and others accountable for commitments and performance expectations.
Decision Making: Utilize sound judgement, data, and business insight to make timely and effective decisions.
Problem Solving: Anticipate, analyze, diagnose, and resolve complex business and customer issues.
Collaboration & Teamwork: Work effectively across departments to achieve shared organizational goals.

Note: Please note this is a 14-months contract role.

Salary: CAD $60,000 to $65,000 annually

The position is based in Richmond Hill

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Customer Service Manager leads a high-performing team to deliver exceptional customer experiences while driving operational efficiency and continuous improvement. This role collaborates across departments to manage the order-to-cash process, analyze performance data, and ensure alignment with company growth objectives.

Requirements

Candidates must have at least 5 years of customer service experience, including a minimum of 3 years in a leadership or management capacity. Proficiency in ERP and CRM systems, along with strong analytical skills and the ability to drive process improvements, is required.

Skills

Leadership
Team development
Customer service
Process improvement
Data analysis
KPI monitoring
ERP systems
CRM systems
Order management
Communication
Strategic planning
Problem solving
Decision making
Microsoft Excel
Cross-functional collaboration
Performance management

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Hyaluronic Acid
Dermal Fillers
Medical Technology
Order-to-cash
KPIs
ERP
CRM
Process Improvement
Operational Excellence
Supply Chain
Logistics
Quality Assurance
Performance Metrics
Data-driven decision making
Team Leadership
Mentorship
Regulatory Compliance
Manufacturing
Medical Device
Distribution
Microsoft Office
Account Management
Returns Management
Inventory Control

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