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Added 1 min ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
…are the heart of our organization and the foundation of our success. We are driven by our core values of safety, diversity, integrity and collaboration. Headquartered in Cranbury, New…
Added 1 min ago
T
PIA Client Service Associate
TD
Montreal, QC
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 1 min ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
…and growth objectives. Develop a detailed understanding of customer business models, capital structures, funding strategies, transaction flows, and growth plans. Partner with Capital…
Added 16 mins ago
SA
Leadership Career Opportunities
Steele Auto Group
Dartmouth, NS · NB · PE · NL
- Full-time
As Atlantic Canada’s largest automotive group, with 50+ locations across the Atlantic provinces, we deliver exceptional customer experiences by putting our people first. We invest in…
Added 46 mins ago
CB
Food Safety & Quality Assurance Manager
Cerelia Bakery Canada LP
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
Reporting to the Sr. Manager, Quality & Compliance, the Manager, Food Safety & Quality Assurance is responsible for safeguarding product quality, food safety, and regulatory compliance at…
Added 1 hour ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 1 hour ago
NF
Grocery Department Manager Full Time Day
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 hours ago
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Planet Fitness - Member Services Representative - Part Time - Timmins
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Timmins, ON
- Part-time
We're committed to bringing passion and customer focus to the business.
Added 3 hours ago
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Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
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Added 4 hours ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 4 hours ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 5 hours ago
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 5 hours ago
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GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 6 hours ago
GD
COMBO - Team Leader PT - South Edmonton Common
Groupe Dynamite
AB · Edmonton, AB
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 7 hours ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every…
Added 7 hours ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Duty Manager, you'll be part of the founding team helping to shape and establish the culture and daily operations of this venue. Your role will include overseeing the smooth and…
Added 7 hours ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction,…
Added 7 hours ago
Accounting Manager
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Added 8 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 8 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 8 hours ago
S
store manager, Central and South Calgary. A.B
Starbucks
Calgary, AB
- $61,000 to $80,875 USD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 8 hours ago
R
Department manager
RONA
Brossard, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 8 hours ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is…

Prollenium Medical Technologies Inc.

Customer Service Manager

Richmond Hill, ON, L4B 1A3, Canada

$60,000 to $65,000 CAD / year · Contract

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Contract
Experience: Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Posting language: English
Posted: Oct 3, 2026

Original job description

COMPANY OVERVIEW:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

JOB SUMMARY

The Customer Service Manager is responsible for leading a high-performing Customer Service Team that delivers exceptional customer experiences while supporting company growth objectives. This role is accountable for employee development, service excellence, operational performance, and continuous improvement initiatives across the order-to-cash process.

Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction, optimize processes, enhance team effectiveness, and drive business results. The position is responsible for fostering a culture of accountability, collaboration, continuous improvement, and customer focus.

This position reports to the Vice President, Product Supply & Contingency Planning.

MAJOR RESPONSIBILITIES

Leadership & Team Development

Lead, coach, mentor, and develop the Customer Service team to achieve exceptional performance, engagement, and customer satisfaction.
Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
Conduct performance reviews, development planning, and succession planning activities to build organizational capability and bench strength.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Operational Performance & Process Improvement

Lead continuous improvement initiatives focused on customer service processes, order management, service levels, and operational efficiency.
Analyze business and customer service data to identify trends, root causes, risks, and improvement opportunities.
Develop and monitor key performance indicators (KPIs) including:
- Order accuracy and process cycle time
- Customer response and complaint resolution times
- Customer satisfaction metrics
- Service level attainment
Implement corrective and preventive actions when service performance falls below established targets.
Partner with cross-functional teams to streamline processes, eliminate waste, improve communication, and enhance the customer experience.
Support optimization of ERP, CRM, and customer service technologies.

Operational Oversight

Oversee customer account setup, maintenance, and compliance activities, including verification of customer and sales representative documentation where required.
Ensure ERP and CRM systems are maintained with accurate customer, order, and account information.
Oversee customer order processing activities to ensure accuracy, compliance, and timely execution.
Manage returns, refunds, and Returned Merchandise Authorizations (RMAs) in accordance with company policies and procedures.
Oversee customer payment-related activities and collaborate with Sales and Finance to resolve issues impacting order processing.
Manage sales representative inventory and car stock programs to ensure compliance with company policies and inventory controls.

Business Partnership & Reporting

Serve as the voice of the customer by communicating customer insights, trends, risks, and opportunities to leadership.
Collaborate with Sales, Operations, Supply Chain, Quality, Finance, and Logistics to support business objectives and improve service performance.
Prepare and present customer service metrics, performance reports, business insights, and recommendations to leadership.
Support strategic initiatives and business projects as assigned.
Perform other duties and responsibilities as required.

MINIMUM QUALIFICATIONS

Technical Knowledge/Experience

Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Demonstrated success leading and developing high-performing customer service teams.
Experience establishing, monitoring, and improving customer service KPIs and performance metrics.
Experience driving process improvement and operational excellence initiatives.
Experience working within ERP and CRM systems.
Strong analytical capabilities with experience using data to identify trends and drive business decisions.
Advanced Microsoft Excel skills with ability to analyze data and create meaningful business reports.
Strong knowledge of Microsoft Office applications including Excel, Word, PowerPoint, and Teams.
Experience supporting customer service functions within a manufacturing, medical device, distribution, or regulated environment is considered an asset.
Excellent written and verbal communication skills.
Proven ability to effectively collaborate across Sales, Operations, Supply Chain, Quality, Finance, and other functional areas.

Behavioral

Demonstrated ability to consistently apply the following competencies:

Leadership & Talent Development: Build high-performing teams through coaching, mentoring, accountability, and employee development.
Customer Focus: Understand customer needs and proactively deliver solutions that create positive customer experiences and long-term relationships.
Continuous Improvement: Challenge existing processes, identify improvement opportunities, and implement sustainable solutions that enhance business performance.
Accountability: Take ownership of results and hold self and others accountable for commitments and performance expectations.
Decision Making: Utilize sound judgement, data, and business insight to make timely and effective decisions.
Problem Solving: Anticipate, analyze, diagnose, and resolve complex business and customer issues.
Collaboration & Teamwork: Work effectively across departments to achieve shared organizational goals.

Note: Please note this is a 14-months contract role.

Salary: CAD $60,000 to $65,000 annually

The position is based in Richmond Hill

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Customer Service Manager leads a high-performing team to deliver exceptional customer experiences while driving operational efficiency and continuous improvement. This role collaborates across departments to manage the order-to-cash process, analyze performance data, and ensure alignment with company growth objectives.

Requirements

Candidates must have at least 5 years of customer service experience, including a minimum of 3 years in a leadership or management capacity. Proficiency in ERP and CRM systems, along with strong analytical skills and the ability to drive process improvements, is required.

Skills

Leadership
Team development
Customer service
Process improvement
Data analysis
KPI monitoring
ERP systems
CRM systems
Order management
Communication
Strategic planning
Problem solving
Decision making
Microsoft Excel
Cross-functional collaboration
Performance management

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Hyaluronic Acid
Dermal Fillers
Medical Technology
Order-to-cash
KPIs
ERP
CRM
Process Improvement
Operational Excellence
Supply Chain
Logistics
Quality Assurance
Performance Metrics
Data-driven decision making
Team Leadership
Mentorship
Regulatory Compliance
Manufacturing
Medical Device
Distribution
Microsoft Office
Account Management
Returns Management
Inventory Control

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