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Added 23 mins ago
NB
Assistant Manager
North Brands Group Ltd.
Newmarket, ON
- Full-time
Role Description The Assistant Manager is a full-time, on-site role based in Upper Kingsclear, NB. This role supports the Store Manager in daily operations, including supervising sales…
Added 23 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 23 mins ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 53 mins ago
HH
assistant manager, restaurant
Halibut House Fish and Chips Inc.
Welland, ON
- Full-time
Added 53 mins ago
I-
Store Manager
I8IS - Infiniti Software Solutions
Laval, QC
- Full-time
The Store Manager is responsible for overseeing the daily operations of the store.
Added 53 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Fredericton, NB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
S
Services Lead, Stores - Full Time
sephora.com
Markham, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel…
Added 1 hour ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Halton Hills, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 2 hours ago
EL
Key Holder - 12 hours - The Cosmetics Company Store - Toronto Premium Outlets - Halton Hills, ON
Estée Lauder Companies
ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 2 hours ago
SM
Senior Manager, Global Supply Planning
Spin Master
Toronto, ON
- Full-time
…contracts, and act as the central operational link between Sales, Demand Planning, Finance, and regional operations…
Added 2 hours ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
Assist the Club Manager in counting out the drawer as needed.
Added 2 hours ago
KT
assistant manager - food services
King Tandoori Vaughan
Georgetown, ON
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 2 hours ago
PA
Financial Services Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Attend weekly meetings with the Sales Manager and the General Sales Manager and give updates on current performance status along with current areas of opportunity.
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Dutton, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Shawinigan, QC
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Kelowna, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Williams Lake, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
La Tuque, QC
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Thompson, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Riverview, NB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
St. Paul, AB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Mont-Laurier, QC
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Stettler, AB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Brockville, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 hours ago
D
Assistant Store Manager
Dollarama
Winkler, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…

Prollenium Medical Technologies Inc.

Customer Service Manager

Richmond Hill, ON, L4B 1A3, Canada

$60,000 to $65,000 CAD / year · Contract

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Contract
Experience: Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Posting language: English
Posted: Oct 3, 2026

Original job description

COMPANY OVERVIEW:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

JOB SUMMARY

The Customer Service Manager is responsible for leading a high-performing Customer Service Team that delivers exceptional customer experiences while supporting company growth objectives. This role is accountable for employee development, service excellence, operational performance, and continuous improvement initiatives across the order-to-cash process.

Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction, optimize processes, enhance team effectiveness, and drive business results. The position is responsible for fostering a culture of accountability, collaboration, continuous improvement, and customer focus.

This position reports to the Vice President, Product Supply & Contingency Planning.

MAJOR RESPONSIBILITIES

Leadership & Team Development

Lead, coach, mentor, and develop the Customer Service team to achieve exceptional performance, engagement, and customer satisfaction.
Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
Conduct performance reviews, development planning, and succession planning activities to build organizational capability and bench strength.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Operational Performance & Process Improvement

Lead continuous improvement initiatives focused on customer service processes, order management, service levels, and operational efficiency.
Analyze business and customer service data to identify trends, root causes, risks, and improvement opportunities.
Develop and monitor key performance indicators (KPIs) including:
- Order accuracy and process cycle time
- Customer response and complaint resolution times
- Customer satisfaction metrics
- Service level attainment
Implement corrective and preventive actions when service performance falls below established targets.
Partner with cross-functional teams to streamline processes, eliminate waste, improve communication, and enhance the customer experience.
Support optimization of ERP, CRM, and customer service technologies.

Operational Oversight

Oversee customer account setup, maintenance, and compliance activities, including verification of customer and sales representative documentation where required.
Ensure ERP and CRM systems are maintained with accurate customer, order, and account information.
Oversee customer order processing activities to ensure accuracy, compliance, and timely execution.
Manage returns, refunds, and Returned Merchandise Authorizations (RMAs) in accordance with company policies and procedures.
Oversee customer payment-related activities and collaborate with Sales and Finance to resolve issues impacting order processing.
Manage sales representative inventory and car stock programs to ensure compliance with company policies and inventory controls.

Business Partnership & Reporting

Serve as the voice of the customer by communicating customer insights, trends, risks, and opportunities to leadership.
Collaborate with Sales, Operations, Supply Chain, Quality, Finance, and Logistics to support business objectives and improve service performance.
Prepare and present customer service metrics, performance reports, business insights, and recommendations to leadership.
Support strategic initiatives and business projects as assigned.
Perform other duties and responsibilities as required.

MINIMUM QUALIFICATIONS

Technical Knowledge/Experience

Minimum 5 years of customer service experience, including at least 3 years in a leadership or management role.
Demonstrated success leading and developing high-performing customer service teams.
Experience establishing, monitoring, and improving customer service KPIs and performance metrics.
Experience driving process improvement and operational excellence initiatives.
Experience working within ERP and CRM systems.
Strong analytical capabilities with experience using data to identify trends and drive business decisions.
Advanced Microsoft Excel skills with ability to analyze data and create meaningful business reports.
Strong knowledge of Microsoft Office applications including Excel, Word, PowerPoint, and Teams.
Experience supporting customer service functions within a manufacturing, medical device, distribution, or regulated environment is considered an asset.
Excellent written and verbal communication skills.
Proven ability to effectively collaborate across Sales, Operations, Supply Chain, Quality, Finance, and other functional areas.

Behavioral

Demonstrated ability to consistently apply the following competencies:

Leadership & Talent Development: Build high-performing teams through coaching, mentoring, accountability, and employee development.
Customer Focus: Understand customer needs and proactively deliver solutions that create positive customer experiences and long-term relationships.
Continuous Improvement: Challenge existing processes, identify improvement opportunities, and implement sustainable solutions that enhance business performance.
Accountability: Take ownership of results and hold self and others accountable for commitments and performance expectations.
Decision Making: Utilize sound judgement, data, and business insight to make timely and effective decisions.
Problem Solving: Anticipate, analyze, diagnose, and resolve complex business and customer issues.
Collaboration & Teamwork: Work effectively across departments to achieve shared organizational goals.

Note: Please note this is a 14-months contract role.

Salary: CAD $60,000 to $65,000 annually

The position is based in Richmond Hill

Note: We use AI-enabled tools to support certain aspects of our recruitment process.

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More about this job

Responsibilities

The Customer Service Manager leads a high-performing team to deliver exceptional customer experiences while driving operational efficiency and continuous improvement. This role collaborates across departments to manage the order-to-cash process, analyze performance data, and ensure alignment with company growth objectives.

Requirements

Candidates must have at least 5 years of customer service experience, including a minimum of 3 years in a leadership or management capacity. Proficiency in ERP and CRM systems, along with strong analytical skills and the ability to drive process improvements, is required.

Skills

Leadership
Team development
Customer service
Process improvement
Data analysis
KPI monitoring
ERP systems
CRM systems
Order management
Communication
Strategic planning
Problem solving
Decision making
Microsoft Excel
Cross-functional collaboration
Performance management

Benefits

Competitive compensation
Benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Hyaluronic Acid
Dermal Fillers
Medical Technology
Order-to-cash
KPIs
ERP
CRM
Process Improvement
Operational Excellence
Supply Chain
Logistics
Quality Assurance
Performance Metrics
Data-driven decision making
Team Leadership
Mentorship
Regulatory Compliance
Manufacturing
Medical Device
Distribution
Microsoft Office
Account Management
Returns Management
Inventory Control

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