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Added 8 mins ago
WC
Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart Canada
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Operations, this role will serve as the primary point of contact for Salesforce and other internal business platforms. The System Administrator will manage…
Added 8 mins ago
SF
Undergraduate Advisor/Administrator
Simon Fraser University
Burnaby, BC
- Full-time
The Advisor/Administrator of Undergraduate Programs collaborates with the Program Manager and Director to provide program administration and operational support for the department in…
Added 8 mins ago
NP
Integrated Talent Partner
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- Full-time
…From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we…
Added 8 mins ago
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Ops Agent Admin
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AB · Edmonton, AB
- Full-time
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Added 22 mins ago
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Added 37 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
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- Full-time
Reporting to the Superintendent of Education, the Senior Manager of Information Technology and Digital Transformation is a visionary leader responsible for driving digital transformation…
Added 37 mins ago
N(
Manager, Applied Research Services
NBCC (New Brunswick Community College)
Fredericton, NB
- $79,716 to $106,054 CAD / year
- Full-time
As the Manager, Applied Research Services, you will help shape the future of applied research at NBCC by connecting faculty, students, industry, and community partners to solve meaningful…
Added 37 mins ago
RU
Academic Development Manager
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- Contract
Added 53 mins ago
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Currently enrolled in a post-secondary program (college or university) with a strong interest in administration, customer service, facilities, or office operations.
Added 53 mins ago
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TD
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- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 53 mins ago
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Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
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The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 53 mins ago
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Practice Manager - Dentalcorp
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- Full-time
The wage for this Practice Manager position is $65,000-$75,000 depending on skills, experience, and location.
Added 53 mins ago
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- Full-time
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Added 1 hour ago
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…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 1 hour ago
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Added 1 hour ago
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Finance Manager
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Added 1 hour ago
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Office Manager
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Office Managers keep the store running. They schedule and supervise cashiers and are responsible for administration of expenses, receiving and inventory. They play a key role in training…
Added 1 hour ago
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EH&S Manager
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The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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…Coordinator, Reception & Office Administrator to support the daily operations of our commercial property portfolio and office. This role is primarily focused on maintenance coordination and…
Added 1 hour ago
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Project Manager - Digital Services Planning and Governance
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Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Digital Services and Governance to join our team in our Edmonton…

Prologis

Real Estate & Operations Lead

Toronto, ON, Canada

$130,000. $170,000 . · Full-time

Apply About employer

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Job details

Pay: $130,000. $170,000 .
Job type: Full-time
Apply by: Dec 22, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

At Prologis, we don’t just lead the industry - we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one - not just shaping the future of logistics but building what comes next.

Job Title:

Real Estate & Operations Lead

Company:

Prologis

Title: Senior Manager, Real Estate and Customer Experience

Location: Toronto, Canada

A day in the life

The Senior Manager, Real Estate and Customer Experience leads property operations and customer experience across Prologis’ Greater Toronto Area portfolio. As the region’s most senior RECX leader, this role sets local priorities and is accountable for portfolio operating and financial performance, building condition, and customer service. The role leads a five-person team and works closely with the Vice President, Market Officer, customers, and regional partners to resolve complex property matters and improve long-term asset performance. It also partners across Leasing, Development, Investment, Finance, Legal, Procurement, Essentials, and other teams to meet customer and portfolio needs.

Key responsibilities include:
Lead, coach, and develop the RECX Manager, RECX Coordinator, and three Maintenance Technicians; set goals, clarify accountabilities, address performance, and build an inclusive, accountable team.
Set regional RECX priorities and operating plans aligned with portfolio strategy, customer needs, financial objectives, and company standards; recommend resource needs and improvements to the Vice President, Market Officer.
Oversee property operations, tenant relations, maintenance, service requests, rent collection coordination, compliance, inspections, and corrective actions to maintain safe, well-operated buildings.
Develop property plans and oversee capital projects, tenant improvements, and fit-outs from budgeting and procurement through construction, close-out, and handover, managing scope, schedule, cost, quality, and tenant communication.
Build customer relationships, monitor service response and resolution, site visits, issue trends, and feedback, and maintain accurate customer records and follow-up in Salesforce and related systems.
Partner with Leasing on lease interpretation, leasing activity, customer and property information, lease obligations, and customer transitions; lead RECX customer initiatives and applicable Essentials programs or pilots.
Own RECX operating and capital budgets, forecasts, financial reporting, vendor procurement and performance, and risk and regulatory compliance; identify trends, explain variances, address gaps, and escalate material issues promptly.

Building blocks for success

Required:

At least seven years of progressive commercial real estate or property management experience, or an equivalent combination of education and experience.
At least three years of people leadership experience, including coaching, setting expectations, addressing performance issues, and developing effective teams.
Experience overseeing industrial property operations, customer relationships, building maintenance, capital projects, and tenant fit-outs.
Experience managing operating and capital budgets, forecasts, financial reporting, and variance analysis.
Experience procuring and managing service agreements and holding vendors accountable for cost, schedule, safety, and quality.
Ability to interpret leases and apply property management, regulatory compliance, safety, and risk management practices.
Valid driver’s licence and ability to travel to properties across Toronto and the GTA; ability to work occasional evenings, weekends, or on-call hours when business needs require.

Preferred:

Bachelor’s degree in business, real estate, engineering, or a related discipline, or equivalent experience.
Relevant professional designation such as CPM or RPA.
Experience with Yardi, Salesforce, facilities management, or capital project tracking systems.
Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

Hiring Salary Range of:

$130,000. $170,000 . Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data..

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:

Full time

Location:

Toronto, Ontario, Canada

Additional Locations:

Apply About employer

More about this job

Responsibilities

The Senior Manager leads property operations and customer experience for the Greater Toronto Area portfolio, overseeing financial performance and building maintenance. They manage a team of five and collaborate with cross-functional departments to ensure high-quality service and asset performance.

Requirements

Candidates must have at least seven years of experience in commercial real estate or property management, including three years of leadership experience. Proficiency in budgeting, capital project management, and lease interpretation is required, along with a valid driver's license.

Skills

Property management
Commercial real estate
People leadership
Budgeting
Financial reporting
Vendor management
Capital projects
Tenant relations
Lease interpretation
Regulatory compliance
Risk management
Salesforce
Yardi
Facilities management
Strategic planning

Benefits

Total rewards package
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Real Estate
Operations
Property Management
Commercial Real Estate
Portfolio Management
Customer Experience
Budgeting
Financial Reporting
Capital Projects
Vendor Management
Lease Administration
Regulatory Compliance
Risk Management
Salesforce
Yardi
Facilities Management
Logistics
Industrial Property
Tenant Improvements
Strategic Planning
Leadership
Team Management
Procurement
Construction Management
Asset Performance

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