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Added 15 mins ago
Night Audit Supervisor
Markham Suites Hotel Limited
Markham, ON
$50,000 to $55,000 CAD / year
…full-service property seeking a vibrant and dedicated Night Audit…
Added 1 hour ago
Food and Beverage Manager
Aramark Canada
Belleville, ON
Full-time
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in many countries around the world. Rooted in service and united by our…
Added 1 hour ago
Integrated Revenue Analyst & Supervisor, Patient Accounting
Windsor Regional Hospital
Windsor, ON
Full-time
The Revenue Analyst and Supervisor, Patient Accounting provides operational and technical leadership for revenue cycle activities across Windsor Regional Hospital and Erie Shores…
Added 1 hour ago
Department Supervisor
Halfords
City of Saint John, New Brunswick
Experience of delivering great customer service ideally in a retail sales or a services business environment
Added 2 hours ago
Alberta Certified Journeyperson Hairstylist in Hinton
STRATEGIC TRADE CONSOLIDATED LLC
Hinton, AB
Full-time
We are seeking an experienced Certified Journeyperson Hairstylist who can also serve as Salon Manager and help lead the business through its transition into new ownership.
Added 3 hours ago
Clerk 3 - Diagnostic Clerk
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
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Clerk 3 - Diagnostic Clerk
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
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Clerk 3 - Diagnostic Clerk
Shared Health-Soins Communs
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Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 3 hours ago
Clerk 3 - Diagnostic Clerk
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Winnipeg, MB
Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 3 hours ago
Clerk 3 - Diagnostic Clerk
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Winnipeg, MB
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Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 4 hours ago
Primary Health Care Nurse In Charge
Government of Yukon
Old Crow, YT
Part-time
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Added 5 hours ago
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Responsibilities As a Restaurant Shift Supervisor Includes
Added 6 hours ago
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Pro Paint Specialist: Full Time - CHINOOK
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Facility Program Assistant - Gymnasium
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Red Deer, AB
…and a regional reach of over 300,000, it’s a growing hub for business, services, and…
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Winnipeg Regional Health Authority
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Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
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Clerk 3 - Diagnostic Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 7 hours ago
Clerk 3 - Diagnostic Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 7 hours ago
Clerk 3 - Diagnostic Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 7 hours ago
Clerk 3 - Diagnostic Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 8 hours ago
Supervisor
Savers | Value Village
Calgary, AB
Other
As a Supervisor at Savers / Value Village, everything you do has a specific purpose that links Team Member effort to business results in your store. Our Retail Supervisors make important…
Added 8 hours ago
(ASD-W) - International Student Registrar for Continuity and Integration- Internation Welcome Centre (20 Knowledge Park Drive) - TERM until June 30, 2027, with the possibility of extension
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Full-time
…communicate sensitive disclosures to school- based Education Support Services professionals when…
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Jobbe
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Part-time
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Added 8 hours ago
2027 Winter | Sess. Lecturer [OMS] RSM270H1 - Operations Management (2 sections)
University of Toronto
Toronto, ON
Description: This course (RSM270H1 - Operations Management) is an introduction to the management of business processes that convert inputs (labor, material, equipment) into outputs (goods…

Prometric

Customer Service Representative - (FT)

Vancouver, BC, Canada

Pay: $38,000 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Vancouver, BC

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm PST.

Responsibilities

The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

Requirements

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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More about this job

Responsibilities

Provide customer service to test takers, clients, and partner organizations by email, telephone, and online chat. Process registrations, transfers, and cancellations; support the delivery of tests and instructional materials; and contribute to procedure, database, and customer-service improvements.

Requirements

Requires at least one year of customer service experience, familiarity with business and office procedures, and experience with Windows Office applications and email. Candidates need strong communication, interpersonal, problem-solving, organizational, and detail-oriented skills, must be eligible to work in Canada, and must be available for rotating weekend shifts.

Skills

Customer Service
Written Communication
Oral Communication
Interpersonal Skills
Problem Solving
Organization
Attention To Detail
Teamwork
Confidentiality
Tact And Discretion
Time Management
Email Support
Telephone Support
Online Chat Support
Microsoft Excel
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Test Takers
Test Registration
Registration Transfers
Cancellations
Test Delivery
Instructional Materials
Email
Telephone
Online Chat
Microsoft Windows
Microsoft Excel
Microsoft Word
Microsoft Access
Business Procedures
Office Procedures
Customer Request Tracking
Registration Databases
Reporting Databases
Process Improvement
Confidentiality
Deadline Management
Weekend Shifts
English Language Learners
Testing Services

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