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Prometric

Customer Service Representative - (FT)

Toronto, ON, Canada

Pay: $38,000 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Toronto, ON

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.

Responsibilities

The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

Requirements

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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More about this job

Responsibilities

Provide customer service to test takers, clients, and partner organizations through email, telephone, and online chat, and process registrations, transfers, and cancellations. Promote Paragon tests and instructional materials, refine delivery procedures, contribute to database updates, and track customer requests to help improve service.

Requirements

Requires at least one year of customer service experience, familiarity with business and office procedures, and experience using Windows Office applications and email. Candidates should communicate effectively, work well in a team, handle confidential information with discretion, pay close attention to detail, and be eligible to work in Canada; rotating weekend shifts are required.

Skills

Customer Service
Written Communication
Oral Communication
Interpersonal Skills
Problem Solving
Organization
Attention To Detail
Teamwork
Tact And Discretion
Confidentiality
Time Management
Microsoft Excel
Microsoft Word
Microsoft Access
Email
Business Procedures

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Test Takers
Test Registration
Registration Transfers
Cancellations
Email Support
Telephone Support
Online Chat
Instructional Materials
Test Delivery
Customer Requests
Registration Databases
Reporting Databases
Business Procedures
Office Procedures
Microsoft Windows
Microsoft Excel
Microsoft Word
Microsoft Access
Confidentiality
Problem Solving
Customer Service Improvement
Weekend Shifts
Testing Services

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