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Added 13 mins ago
Assistant Director of People & Culture (Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
Strong understanding of hotel operations and the People & Culture function as a strategic business partner.
Added 13 mins ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
Full-time
…to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention.…
Added 13 mins ago
Payroll Analyst
Spectrum Health Care
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled…
Added 13 mins ago
Product Engineer, DT Commercial
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Full-time
Partner with R&D and Innovation stakeholders to understand business processes, scientific workflows, data needs, and pain points, then translate them into clear product and technical…
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Marketing Analyst, Consumer & Operator Insights
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…experiences - together. With a customer-first mindset, we make doing business with McCain…
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Nanaimo, BC
Other
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Senior Technical Lead for Contaminated Sites
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$120,000 to $145,000 CAD / year
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…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
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Senior Financial Analyst, Real Estate Finance
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Partner with members of the Real Estate Team to translate business requirements into scalable reporting, analytics and system solutions.
Added 25 mins ago
Lead Finance Specialist - Capital Projects & Fixed Assets
Canadian Red Cross
Canada
Full-time
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in…
Added 27 mins ago
Director, Executive Office
JGL
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Full-time
JGL Group of Companies is seeking a Director, Executive Office to serve as a trusted partner to the CEO and a key internal connection across the organization.
Added 27 mins ago
Business Analyst
Metro Supply Chain
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Full-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
Added 27 mins ago
IT Systems Administrator
Rightsline
Toronto, ON
$65,000 to $70,000 CAD / year
Full-time
…scaling our endpoint and cloud-based IT operations. You’ll partner closely with IT leadership and Security teams to implement and maintain best-in-class systems and controls, supporting a…
Added 27 mins ago
Compensation Benefits Manager
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Department: People & Organizational Effectiveness
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Senior Project Manager
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Toronto, ON
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We are thrilled to be Great Place to Work-Certified™! We are proud to be recognized as a company that puts its people first. Join an award-winning culture where your voice is heard and your…
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Head of Legal
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Proactively identify, assess and communicate legal risk, and partner with the business to develop proportionate, practical mitigation strategies that support informed decision-making and…
Added 28 mins ago
Program Manager, Operational Performance
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Calgary, AB
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Added 28 mins ago
Advisor, Ground Operations Standards
WestJet Group
Calgary, AB
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Added 28 mins ago
Manager, Banking and Network Risk
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Toronto, ON
…collaborate with Treasury, Operations, banking partners, and other business…
Added 28 mins ago
Assistant Professors of Library & Information Studies
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…Digital Humanities (MA DH)/MLIS and the combined Master of Business Administration (MBA)/MLIS…
Added 42 mins ago
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Toronto, ON · ON
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The Senior Business Partner (SBP) role for Ontario Health contributes their expert knowledge, experience and insight to the conception, development and implementation of strategy, system…
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Prometric

Customer Service Representative - (FT)

Vancouver, BC, Canada
Metro Vancouver A, BC, Canada

Pay: $38,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Vancouver, BC

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm PST.

Responsibilities

The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

Requirements

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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More about this job

Responsibilities

Provide customer service to test takers, clients, and partner organizations through email, telephone, and online chat. Process registrations, transfers, and cancellations; promote tests and instructional materials; and contribute to improving procedures, databases, and customer service.

Requirements

Requires at least one year of customer service experience, familiarity with business and office procedures, and experience with Windows Office applications and email. Candidates need strong communication, interpersonal, problem-solving, organizational, and detail-oriented skills, must be eligible to work in Canada, and must be available for rotating weekend shifts.

Skills

Customer Service
Written Communication
Oral Communication
Interpersonal Skills
Problem Solving
Organization
Attention To Detail
Teamwork
Confidentiality
Time Management
Email Support
Telephone Support
Online Chat Support
Microsoft Excel
Microsoft Word
Microsoft Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Test Takers
Test Registration
Registration Transfers
Cancellations
Instructional Materials
Email
Telephone
Online Chat
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Access
Windows
Business Procedures
Office Procedures
Customer Requests
Registration Databases
Reporting Databases
Customer Service Improvement
Confidentiality
Deadline Management
English Language Learners
Testing Services

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