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Added 31 mins ago
Guest Services Representative - Willowbrook Shopping Centre - Part Time
QuadReal Property Group
Langley (District), BC · Langley
Part-time
The primary responsibility of Willowbrook Shopping Centre’s Guest Services Representative is to provide exceptional service to both mall tenants and guests, ensuring a positive and…
Added 31 mins ago
Client Financial Services Agent
Desjardins
Louiseville, QC · Caisse Desjardins de l'Ouest de la Mauricie
Full-time
4 weeks of flexible vacation starting in the first year
Added 31 mins ago
Wealth Management Advisor
Desjardins
Montreal, QC · Caisse Desjardins des Technologies
Full-time
4 weeks of flexible vacation starting in the first year
Added 31 mins ago
Personal Finance Advisor, Assigned Clientele
Desjardins
Montreal, QC · Caisse Desjardins des Transports
Full-time
4 weeks of flexible vacation starting in the first year
Added 45 mins ago
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
SK · Saskatchewan, Canada
Full-time
…above represents BMO Financial Group’s expected target for the first year in this…
Added 46 mins ago
Heavy Equipment Technician - Shop (On-Highway)
Wajax
Grande Prairie, AB
Full-time
…overtime opportunities. Your expertise will be key in ensuring first-time-right diagnostics and repair of, but not limited…
Added 1 hour ago
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
Full-time
A minimum of one year of recent related experience including experience coordinating a research project in an academic or health care setting or an equivalent combination of education,…
Added 1 hour ago
Medical Radiation Technologist
Mayfair Diagnostics
Calgary, AB
Long-term stability - many technologists build multi-year careers with Mayfair
Added 1 hour ago
Representative, Auto Claims
Definity Insurance Company
Mississauga, ON
Full-time
…delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile…
Added 1 hour ago
Financial Services Representative II
CIBC
Victoria, BC
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
GRO Program – Investment Management, Public Markets
Manulife
Toronto, ON
Full-time
…stream within our GRO early talent program. This dynamic two-year rotational program is designed to develop high-potential graduates into future leaders in investment and asset management.…
Added 1 hour ago
GRO Program - Investment Management, Private Markets
Manulife
Toronto, ON
Full-time
…stream within our GRO early talent program. This dynamic two-year rotational program is designed to develop high-potential graduates into future leaders in investment and asset management.…
Added 2 hours ago
Customer Experience Representative
City of Saint John
Saint John, NB
Full-time
Join us as a Customer Experience Representative!
Added 2 hours ago
Financial Services Representative - Universal Banker
CIBC
Quebec, QC
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 2 hours ago
Financial Services Representative II
CIBC
Windsor, ON
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 2 hours ago
Financial Services Representative - Ormstown
CIBC
Ormstown, QC
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 5 hours ago
Instructor - Saskatchewan Collaborative Bachelor of Science in Nursing (SCBScN)
Saskatchewan Polytechnic Alumni
Regina, SK · Greater Regina Metropolitan Area
Full-time
Saskatchewan Polytechnic is committed to building a diverse and representative workforce that reflects the communities we serve. We recognize that First Nations, Métis, and Inuit peoples…
Added 5 hours ago
Sales Representative - Facility Services
Cintas Canada
Cassidy, BC
Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 5 hours ago
Data Engineer Sr
Insight
Toronto, ON
Full-time
Received 25+ industry and partner awards in the past year
Added 6 hours ago
HSE Advisor
Green Infrastructure Partners
Toronto, ON
Full-time
Serve as the primary health and safety representative on-site.
Added 7 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Calgary, AB
Full-time
Added 7 hours ago
Scheduling Clerk
Southern Health-Santé Sud
Altona, MB
Full-time
…our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants…
Added 7 hours ago
Industry Engagement Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…and links donors to innovative people and projects. Join a first-class team dedicated to nurturing the SAIT Alumni Family and driving meaningful…
Added 7 hours ago
Internet Sales Specialist- Capital Automotive Group
Capital Automotive Group
Regina, SK · BDC/Creative Marketing
Full-time
Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.
Added 7 hours ago
Member Service Representative 1 - RC - Union
Coastal Community
Nanaimo, BC
Full-time
…work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service,…

Prometric

Customer Service Representative - (FT)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: $38,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Toronto, ON

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.

Responsibilities

The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

Requirements

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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More about this job

Responsibilities

Provide customer service to test takers, clients, and partner organizations by email, telephone, and online chat. Process registrations, transfers, and cancellations, support delivery of tests and instructional materials, and contribute to procedure and database improvements.

Requirements

Requires at least one year of customer service experience, familiarity with business and office procedures, and experience with Windows Office applications and email. Candidates must communicate effectively, work well in a team, handle confidential matters with care, meet deadlines under pressure, and be eligible to work in Canada.

Skills

Customer Service
Written Communication
Oral Communication
Interpersonal Skills
Problem Solving
Organization
Attention To Detail
Teamwork
Tact And Discretion
Confidentiality
Time Management
Email Support
Telephone Support
Online Chat
Microsoft Excel
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Test Takers
Test Registration
Registration Transfers
Cancellations
Instructional Materials
Email
Telephone
Online Chat
Microsoft Windows
Microsoft Excel
Microsoft Word
Microsoft Access
Customer Requests
Registration Databases
Reporting Databases
Business Procedures
Office Procedures
Problem Solving
Confidentiality
Deadline Management
Test Delivery
Customer Service Improvement

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