Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Nov 2, 2026

Hiring at a glance

View jobs

Open jobs: 3,325
Employers: 715

Advertised starting pay

Average starting payCAD / hour: $18.64Across 510 listings
Average starting payCAD / year: $48,591Across 78 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%30 listings
Hybrid: 6%205 listings
On-site: 93%3,085 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (513), Farm Boy Inc. (408), Circle K (283).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

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Added 18 days ago
SM
Call Center Agent Communication Services
St. Michael's Hospital
Toronto, ON
- Temporary
Added 18 days ago
M
Bilingual Customer Service Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering…
Added 18 days ago
ZI
Customer Service Representative
ZIM Integrated Shipping Services
Toronto, ON
- Full-time
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…
Added 18 days ago
ZI
Customer Service Representative
ZIM Integrated Shipping Services
Montreal, QC
- Full-time
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…
Added 18 days ago
UO
Customer Service Clerk
University of Victoria
Victoria, BC
- Full-time
…branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and…
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Part-time
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Added 18 days ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
Added 18 days ago
E
Customer Service Representative - Hamilton Airport
Enterprise
Mount Hope, ON
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 18 days ago
H
Customer Service Representative
Hertz
St. John's, NL
- Full-time
We are looking for a Full Time Customer Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next…
Added 18 days ago
C
Bilingual Customer Service Representative, Personal Risk Service Centre (12-month contract)
Chubb
Toronto, ON
- Full-time
…clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior…
Added 18 days ago
C
Client Service Representative [Hourly]
CIBC
Windsor, ON
- Part-time
Added 18 days ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 18 days ago
PS
Customer Service Representative
Pacific Surgical
Oshawa, ON
- $48,000 to $60,000 CAD / year
- Full-time
Mobile Instrument Service & Repair (MISR) is the largest surgical instrument repair company in Canada. Since revolutionizing the Canadian healthcare industry in 1982 by launching the…
Added 18 days ago
EH
Customer Service Representative - Leamington
Enterprise Holdings
Leamington, ON
- $18.5 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 18 days ago
P
Customer Service Representative - (FT)
Prometric
Toronto, ON
- $38,000 CAD / year
- Full-time
Added 18 days ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
Added 18 days ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Cobden, ON
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 18 days ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Colborne, ON
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 18 days ago
IG
Customer Service Representative
Insight Global
Oshawa, ON · Greater Oshawa Metropolitan Area
- Contract
Insight Global is looking for an excellent Customer Service Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services,…
Added 18 days ago
Customer Service Representative
Sporting Life Group
Vaughan, ON
Added 18 days ago
AA
Customer Service Representative - Collision (Halifax Area)
Assured Automotive
Bedford, NS
- Full-time
Added 18 days ago
GF
Customer Service Representative (Motivator) - Oakville Trafalgar Ridge Plaza
GoodLife Fitness
Oakville, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 18 days ago
Customer Service Representative
ZIM
Toronto, ON
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…
Added 18 days ago
Customer Service Representative
ZIM
Montreal, QC
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…

Prometric

Customer Service Representative - (FT)

Toronto, ON, Canada

$38,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $38,000 CAD / year
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Toronto, ON

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.

Responsibilities

The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

Requirements

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

Apply About employer

More about this job

Responsibilities

Provide customer service to test takers, clients, and partner organizations through email, telephone, and online chat. Process registrations, transfers, and cancellations; support the delivery of tests and instructional materials; and contribute to procedure, database, and customer-service improvements.

Requirements

Requires at least one year of customer service experience, familiarity with business and office procedures, and experience using Windows Office applications and email. Candidates must communicate effectively, work well in a team, handle confidential matters with tact, pay close attention to detail, meet deadlines under pressure, and be eligible to work in Canada.

Skills

Customer Service
Written Communication
Oral Communication
Interpersonal Skills
Problem Solving
Organization
Attention To Detail
Teamwork
Confidentiality
Time Management
Microsoft Excel
Microsoft Word
Microsoft Access
Email
Customer Request Processing

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Test Takers
Test Registration
Registration Transfers
Cancellations
Email Support
Telephone Support
Online Chat
Instructional Materials
Test Delivery
Customer Requests
Customer Service Procedures
Registration Databases
Reporting Databases
Business Procedures
Office Procedures
Microsoft Windows
Microsoft Excel
Microsoft Word
Microsoft Access
Confidentiality
Problem Solving
Interpersonal Communication
Organizational Skills
Deadline Management

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