Jobs in Canada

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Added 23 mins ago
Data Analyst Co-Op (Graduate Level)
Nova Scotia Power
Halifax, NS
Full-time
…with business intelligence tools, automation, reporting, and data management processes that support operational decision-making across the organization. You'll collaborate with technical…
Added 38 mins ago
Industrial Engineering, Research and Development Student/Co-op - Winter 2027
J.D. Irving, Limited
Halifax, NS
Full-time
Help test equipment performance and support pilot projects to validate new technologies.
Added 38 mins ago
Industrial Engineering Student/Co-op - Winter 2027
J.D. Irving, Limited
Halifax, NS
Full-time
…projects by applying scientific methods to solve problems, test solutions, and implement lasting improvements. With support from experienced mentors, you’ll contribute to impactful projects…
Added 53 mins ago
Lab Assistant, Central Lab Services
Provincial Health Services Authority
Vancouver, BC
Part-time
Processes test requisitions by entering patient data into computer systems, issues new patient identification number where required and identifies duplicate record problems, obtains or…
Added 1 hour ago
Lab Assistant, Central Lab Services
Provincial Health Services Authority
Vancouver, BC
Full-time
Processes test requisitions by entering patient data into computer systems, issues new patient identification number where required and identifies duplicate record problems, obtains or…
Added 1 hour ago
Lab Assistant, Central Lab Services
Provincial Health Services Authority
Vancouver, BC
Full-time
Processes test requisitions by entering patient data into computer systems, issues new patient identification number where required and identifies duplicate record problems, obtains or…
Added 1 hour ago
Lab Assistant, Central Lab Services
Provincial Health Services Authority
Vancouver, BC
Full-time
Processes test requisitions by entering patient data into computer systems, issues new patient identification number where required and identifies duplicate record problems, obtains or…
Added 1 hour ago
Assistant/Clerk, Laboratory Services
Provincial Health Services Authority
Vancouver, BC
Full-time
Processes test requisitions by entering patient data into computer systems, issues new patient identification number where required, obtains or clarifies missing information, corrects…
Added 1 hour ago
Customer Service Representative - (FT)
Prometric
Vancouver, BC · Metro Vancouver A, BC
$38,000 CAD / year
Full-time
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people…
Added 1 hour ago
Product Quality Customer Support Specialist (English version)
Averna Powered by Spherea
Montreal, QC
Full-time
Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products.…
Added 1 hour ago
AVA Enterprise Venture Lead
Viamo
Saskatoon, SK
Full-time
Work with Viamo’s Product and Technology teams to design and test lightweight prototypes and pilots
Added 1 hour ago
Product Quality Customer Support Specialist (English version)
Averna
Montreal, QC
Full-time
Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products.…
Added 1 hour ago
Test Engineering Technologist
Husky Technologies
Bolton, ON
Full-time
…a powerful risk prioritized product development process.The Test Engineering Technologist plays a critical role by working within the Innovation and Sustainability Team, helping to bring…
Added 1 hour ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 1 hour ago
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
Full-time
Cross discipline interaction and communication including cross discipline inputs – Analysis, Electrical, Software, Mechanical, Metallurgy, Manufacturing, Validation/Test
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…requirements, functional specifications, process flows, use cases, test cases, and other project artifacts throughout the project…
Added 1 hour ago
Quality Technician
Husky Technologies
Bolton, ON
Full-time
Support compliance with ISO 9001 Quality Management System requirements
Added 1 hour ago
Public Relations Manager
Geely Auto Canada
Toronto, ON
$118,500 to $197,200 USD / year
Full-time
…execution of PR-related activities including launch events, test drives, auto shows, CSR programmes and other PR campaigns, detailed as…
Added 1 hour ago
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
Full-time
Participate in test plan review and contribute to improve reliability of data
Added 3 hours ago
Business Systems & Automation Developer
optiBPO
NB · Chiasson Office, NB
Full-time
Design, build, test and maintain Make.com scenarios connecting HubSpot, Xero, Microsoft 365, telephony and internal tools.
Added 4 hours ago
Associate Product Manager / Associate Game Producer - Casino Games
Hard Rock Digital
Remote, Canada
Full-time · Remote
This is an exciting opportunity for someone early in their casino gaming career who wants to develop across Product Management, Game Production, Game Design, Creative Development, and game…
Added 4 hours ago
Business Analyst, Regional Epic
The Ottawa Hospital
Ottawa, ON
Full-time
…helps design workflows, document requirements, and create and test workflows in Epic. The position also assists with Epic system upgrades, monitors and actions error queues and provides…
Added 4 hours ago
Senior Business Analyst, Regional Epic
The Ottawa Hospital
Ottawa, ON
Full-time
…continue to support and upgrade our integrated health information management system and increase the quality and safety of care, enhancing both the patient and provider experience now and…
Added 4 hours ago
Senior Software Engineer, Backend, AI Labs
Epiq
Toronto, ON · Greater Toronto Area, Canada
Full-time
Backed by the resources, data access, and distribution scale of a global ALSP
Added 4 hours ago
Senior Software Engineer - React (Platform UI)
Ping Identity
Vancouver, BC
Full-time
…cybersecurity, digital experiences, and identity and access…

Prometric

Customer Service Representative - (FT)

Vancouver, BC, Canada
Metro Vancouver A, BC, Canada

Pay: $38,000 CAD / year
Job type: Full-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Vancouver, BC

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm PST.

Responsibilities

The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

Requirements

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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More about this job

Responsibilities

Provide comprehensive customer service to test takers via email, telephone, and online chat while processing registrations and cancellations. Promote Paragon's tests and instructional materials while refining delivery procedures and maintaining accurate databases.

Requirements

Requires at least one year of customer service experience and proficiency in Microsoft Office applications. Candidates must possess strong communication skills, attention to detail, and the ability to work rotating weekend shifts.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Interpersonal Skills
Microsoft Office
Excel
Word
Access
Data Entry
Email
Attention To Detail
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Test Delivery
Registration
Data Management
Microsoft Office
Excel
Word
Access
Communication
Problem Solving
Interpersonal Skills
Administrative
Scheduling
Database Management
Client Relations

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