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Added 4 mins ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus
Montreal, QC
Full-time
Être le point focal pour le programme en service et la performance de la flotte pour ce client, afin de traiter les problèmes du programme pour le client et également l'informer des…
Added 4 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Oakville, ON
Internship
…you will gain authentic engagement experience working with client projects across our teams. Along the way, you will broaden your skill set through KPMG’s vast learning and development…
Added 4 mins ago
Hamilton & Oakville Offices - Opportunities in Audit - Co-op/Intern - Fall 2027 (12 Month Term) - McMaster CIP or Western BMOS Programs
KPMG Canada
Oakville, ON
Internship
…you will gain authentic engagement experience working with client projects across our teams. Along the way, you will broaden your skill set through KPMG’s vast learning and development…
Added 4 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Hamilton, ON
Internship
…you will gain authentic engagement experience working with client projects across our teams. Along the way, you will broaden your skill set through KPMG’s vast learning and development…
Added 4 mins ago
Hamilton & Oakville Offices - Opportunities in Audit - Co-op/Intern - Fall 2027 (12 Month Term) - McMaster CIP or Western BMOS Programs
KPMG Canada
Hamilton, ON
Internship
…you will gain authentic engagement experience working with client projects across our teams. Along the way, you will broaden your skill set through KPMG’s vast learning and development…
Added 4 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Ottawa, ON
Internship
…you will gain authentic engagement experience working with client projects across our teams. Along the way, you will broaden your skill set through KPMG’s vast learning and development…
Added 4 mins ago
Student, Library Science
Bank of Canada
Ottawa, ON
Internship
Reporting to the Manager of Client Relations, the student works closely with the Library’s Client Relations team to support information professionals to deliver specific work to researchers…
Added 20 mins ago
Chef Manager
Maquise
Winnipeg, MB
Full-time
…in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of systems for all aspects of the Food…
Added 20 mins ago
MTO Project Manager - Lead Bridge Engineer
LEA Consulting
North Bay, ON
Full-time
As an MTO Project Manager and Lead Bridge Engineer, you will play a key role in delivering complex bridge and transportation structure projects (with an emphasis on leading MTO…
Added 20 mins ago
Project Manager
Canacre
ON
Full-time
The Project Manager is accountable for project/s deliverables from conception through to completion, including quality assurance, risk assessment, milestone deliverables, forecasting,…
Added 20 mins ago
Carlsberg Retail Sales Representatives - Kitchener
Encore Field Marketing Solutions Inc.
Kitchener, ON · ON, Kitchener, CA-ON
Part-time
Our client The Carlsberg Group, one of the world’s leading brewery companies, with a rich heritage dating back to 1847. Carlsberg is behind some of the most iconic beer brands globally,…
Added 20 mins ago
Aftermarket Sales Representative
Crown Lift Trucks ULC
Drummondville, QC · Sherbrooke, QC · Granby, QC · Saint-Hyacinthe, QC
Full-time
Reporting to the Aftermarket Sales Manager, the Aftermarket Sales Representative (ASR) is responsible for maximizing the sales of service and parts to new accounts within an assigned…
Added 20 mins ago
Shelter Worker, PT
Dixon Hall
Toronto, ON
Part-time
Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Added 20 mins ago
Shelter Worker, PT
Dixon Hall
Toronto, ON
Part-time
Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Added 20 mins ago
Shelter Worker, PT
Dixon Hall
Toronto, ON
Part-time
Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Added 20 mins ago
Shelter Worker, PT
Dixon Hall
Toronto, ON
Part-time
Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Added 20 mins ago
Shelter Worker, PT
Dixon Hall
Toronto, ON
Part-time
Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Added 35 mins ago
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
Full-time
…reviewer seat: applying judgment, signing off, and owning the client relationship. You bring your client relationships and your craft. A FutureSight technical co-founder works alongside you…
Added 35 mins ago
Homelessness Services Worker
The Salvation Army in Canada
St. Catharines, ON
Part-time
Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for…
Added 35 mins ago
Case Worker
The Salvation Army in Canada
St. Catharines, ON
Part-time
Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for…
Added 35 mins ago
Account Manager - Capital Projects - Sunbelt Supply Canada
Floworks International LLC
AB
Collaborate with PM’s and PPM’s, engineers, technical experts, and other teams to ensure alignment between client needs and project execution.
Added 35 mins ago
Project Engineer, Water
R.V. Anderson Associates Limited
Fredericton, NB · St. John's, NL · Dartmouth, NS
Full-time
Assist project manager with project planning and delivery process.
Added 35 mins ago
Strata Manager
Associa
Remote, Canada
Full-time · Remote
As a licensed Strata Manager (Community Manager), you will be responsible for the relationship management with our strata council clients, handle day-to-day operational, maintenance,…
Added 51 mins ago
Conference Services & Event Sales Manager
AccorHotel
Calgary, AB
Full-time
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Conference Services & Event Sales Manager. Inspire and create the grandest experience for our guest,…
Added 1 hour ago
Audit and Control Advisor
Legal Aid Ontario
Toronto, ON
Full-time
…opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the…

Propel Holdings

Customer Service Representative

Toronto, ON, M5E 1K3, Canada

Pay: $18.00 – $18.50/hr
Job type: Full-time
Experience: Minimum of 1 year of customer service or call center experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

About Us:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. Its also why we’re one of North America’s fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

About You:

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.

You are a talented professional looking for a career, not a job. Reporting to the Manager, Operations, you are responsible for assisting customers with online loan applications and the funds transfer process.

Responsibilities

Handle inbound and outbound calls for multiple portfolios
Use multiple web-based applications for investigation and verification
Answer existing and potential customer questions with accuracy and urgency
Communication of appropriate course of action to clients in a friendly and professional manner
Build customer confidence in the services offered by Propel as a subject matter expert
Work as a team to obtain individual and team goals

Requirements

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience
Excellent verbal and written communication skills in English; Spanish is an asset
Exceptional customer service skills: able to build rapport with clients and handle escalated calls
Good knowledge of Microsoft Office and Internet
Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Must be available to work Monday to Friday 3pm to 11pm and Weekends 10am to 6pm

Benefits to Joining Propel

Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
Competitive salary and health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace

Salary Range

$18.00 – $18.50/hr

Final compensation is determined by market conditions, location, and the candidate’s experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.

This posting is for an existing vacancy within our organization.

Our Culture

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth, making Propel one of North America’s fastest-growing companies and a Best Place to Work.

Commitment to Diversity & Inclusion

Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.

AI Disclosure

We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle inbound and outbound calls to assist customers with loan applications and the funds transfer process. They are responsible for verifying information using web-based applications and providing accurate, professional support to clients.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of customer service or call center experience. Excellent verbal and written communication skills and proficiency in Microsoft Office are required.

Skills

Customer service
Call center operations
Communication
Problem solving
Microsoft Office
Data verification
Inbound calls
Outbound calls
Time management
Conflict resolution
Financial services
Attention to detail

Benefits

Competitive salary
Health benefits
Group health and dental benefits
Group RRSP program
Support for new parents

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Customer Service
Call Center
Loan Applications
Funds Transfer
Verification
Microsoft Office
Financial Services
Inbound Calls
Outbound Calls
Credit
Operations
Communication Skills
Data Entry
Client Relations

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