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Added 1 hour ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
We are recruiting for an Associate Project Manager/ Estimator to join our Service division in the Burnaby office. Here's how your role will strengthen our team.
Added 4 hours ago
RF
Associate Lawyer
Redstone Family Law
Red Deer, AB
- Full-time
…will face. Redstone Family Law takes time to understand each client’s unique circumstances and provides clear, practical, and tailored advice. Team members collaborate to deliver…
Added 5 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Blainville, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 5 hours ago
CC
Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Crystal Clean Maintenance Ltd. is seeking a motivated, professional, and results-driven Sales Associate to develop new business opportunities throughout HRM and surrounding areas. The…
Added 6 hours ago
T
Entry Level Banking Operations Associate | Recent Graduates Encouraged To Apply
TEKsystems
Toronto, ON
- $22 CAD / hour
- Full-time
Our client, a leading financial institution, is seeking detail-oriented professionals to join a growing Wealth Operations team. This is an excellent opportunity for individuals interested…
Added 7 hours ago
K
Seasonal Sales Associate (Don Mills)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 7 hours ago
K
Seasonal Sales Associate (Halifax)
Knix
Halifax, NS
- $17.9 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 8 hours ago
K
Seasonal Sales Associate (Guildford)
Knix
Surrey, BC
- $19.7 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 8 hours ago
K
Seasonal Sales Associate (Chinook)
Knix
Calgary, AB
- $19.7 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 9 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 20 hours ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
LinkedIn
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 21 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 21 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 21 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 22 hours ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
Supporting business development activities, client relationship management, and opportunities to expand project scope and service offerings.
Added 22 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Terrebonne, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 1 day ago
HE
Entry level Marketing Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…interactions. Now, we're looking for an Entry-Level Marketing Associate who's ready to jump in, learn by doing, and bring fresh energy to the…
Added 1 day ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
…office; maintain a high standard of compliance, efficiency, and client service; and provide strategic grant and award facilitation services. The position leads a small team of research…
Added 1 day ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director, and working closely with all programs in relevant faculties and departments, the Co-op Coordinator will support the strategic direction and promote the…
Added 1 day ago
C
Sales Associate II
Coach
Toronto, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 1 day ago
Sales Associate
Laura Canada
Saskatoon, SK
As a Sales Associate in women’s fashion, you possess a passion for fashion and personalized customer service. You will be part of a winning team that provides a unique and memorable…
Added 1 day ago
T
Yorkdale- Associate Manager PT Under 20 hours
Tumi
Toronto, ON
- Part-time
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 1 day ago
PL
Paradies Lagardère Associé aux ventes Retail-Sales Associate Dorval Montreal Airport
Paradies Lagardère
Dorval, QC
- Part-time
Démontrer un service à la clientèle exceptionnel en donnant la priorité au client et en recommandant des produits et des promotions.
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 1 day ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…Craftsmanship Winner. This project demonstrates Giffin's commitment to client service, craftsmanship, innovation and…

Property Law Firm CB LLP

Client Care Specialist

Oakville, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: Relevant Experience: 2+ years of experience in consultative customer service, legal intake, lead qualification, or client care.
Posting language: English
Posted: Oct 9, 2026

Original job description

At PropertyLaw, we are redefining how legal services are delivered across Ontario and Alberta. We combine deep legal expertise with cutting-edge technology, transparent pricing, and exceptional client care to make real estate closings seamless, modern, and stress-free.
Our Client Care team sits right at the heart of our Business Development department. You aren't just answering phones or processing forms, you are the front door, brand ambassador, and conversion engine of our firm.

The Role: What You'll Be Doing
As a Client Care Specialist, your main mission is to connect with prospective clients and referral partners who reach out about buying, selling, or refinancing a property, and guide them smoothly toward retaining our firm.
This is a consultative, service-driven conversion role. We don't do high-pressure sales pitches, cold calls, or aggressive tactics. Instead, you will win business by actively listening, educating clients on our fee value, solving problems, and building genuine trust. What We're Looking For:

Relevant Experience: 2+ years of experience in consultative customer service, legal intake, lead qualification, or client care.
Build Rapport With Clients & Partners: Comfortable presenting proposals, addressing fee questions, building rapport quickly, and converting price inquiries into business.
Exceptional Communication: Clear, confident, and empathetic verbal and written communication.
Resourceful & Detail-Oriented: Highly organized with the ability to manage multiple follow-ups, calls, and email tasks without losing track of details.
Tech Savvy: Proficient with Google Workspace, softphone VoIP systems (Dialpad), and CRM/practice software (Front).
Education: High School Diploma required; Associate's or Bachelor's degree in Business, Communications, or Legal Administration preferred.
Location: Must be located in Ontario and willing to work from our Oakville/Mississauga office in a hybrid arrangement.

Core Responsibilities & Key Focus Areas
1. Lead Conversion

Inbound Conversion: Engage inbound leads over the phone, email, and chat, understanding their transaction needs and walking them through our transparent pricing and services.
Consultative Quoting: Operate our Proposal Quote Calculator during live calls to present accurate estimates for purchases, sales, refinances, and title transfers.
Pipeline Management: Systematically follow up with prospective clients and open quotes in our pipeline, ensuring potential opportunities never slip through the cracks.
Referral Partner Care: Deliver exceptional service to real estate agents and brokers, positioning our firm as their preferred legal partner.

2. Digital Traffic Control & Inbox Management

High-Speed Triage: Monitor incoming email aliases and web quote submissions.
Data Accuracy & Tagging: Enter 100% of proposal requests into our database, tagging lead channels and tracking status.
Smart Routing & Escalation: Identify litigation, commercial, or out-of-scope inquiries and route them quickly to senior legal counsel or specialized teams.

3. Phone Navigation & Discovery

Call Excellence: Answer inbound calls with warmth and professionalism, converting inquiries into active retainers while maintaining low dropped-call rates.
Active Discovery: Ask thoughtful questions to uncover deal closing dates, transaction complexities, and unique client requirements.
Warm Handoffs: Seamlessly connect active clients to their assigned legal clerks or lawyers using warm transfers and clear, actionable file notes.

4. Reception & Front-Desk Hospitality

Lobby Hospitality: Provide a polished, welcoming front-desk greeting to walk-in clients and scheduled appointments.
Document & Draft Custody: Accept, log, and sign for original documents, bank drafts, and closing packages.

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More about this job

Responsibilities

The Client Care Specialist acts as the primary point of contact for prospective clients, managing lead conversion and providing consultative quotes for legal services. They are also responsible for maintaining database accuracy, managing the sales pipeline, and providing professional front-desk hospitality.

Requirements

Candidates must have at least 2 years of experience in consultative customer service or legal intake and possess strong communication and organizational skills. Proficiency in Google Workspace and CRM software is required, along with a high school diploma or higher education.

Skills

Customer Service
Legal Intake
Lead Qualification
Client Care
Communication
Active Listening
Problem Solving
Google Workspace
Dialpad
Front
CRM
Pipeline Management
Data Entry
Professionalism
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Legal Services
Business Development
Lead Conversion
Consultative Sales
Real Estate Law
Google Workspace
Dialpad
Front
CRM
Pipeline Management
Data Accuracy
Customer Service
Legal Intake
Referral Partner Care
Proposal Quoting
Hybrid Work
Administrative Support
Communication Skills
Detail-Oriented

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