Jobs in Canada

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Added 1 min ago
CF
Mess Administrative Assistant
Canadian Forces Morale and Welfare Services (CFMWS)
Wainwright, AB
- Full-time
Opportunities for professional development, learning and career growth
Added 1 min ago
CF
Program Support Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
Opportunities for professional development, learning and career growth
Added 1 min ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Senior Manager will lead and manage the implementation, evaluation and reporting of key initiatives as directed by Associate Director, Resilience and Engagement, Policy and Program…
Added 1 min ago
CF
Assistant Mess Manager
Canadian Forces Morale and Welfare Services (CFMWS)
Goose Bay
- Full-time
Opportunities for professional development, learning and career growth
Added 31 mins ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
…Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative, this is written for…
Added 46 mins ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 46 mins ago
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Manager, Engineering
Cvent
Fredericton, NB
- Full-time
…and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve…
Added 46 mins ago
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Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
Site Reliability is about combining development and operations knowledge and skills to help make the organization better. Whether you have a development background and are interested in…
Added 46 mins ago
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Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
…and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve…
Added 1 hour ago
CM
Human Resources Manager
Canadian Mental Health Association
Kenora, ON
- Full-time
Learning & professional development opportunities
Added 1 hour ago
OSC Early Childhood Educator (Level 2)
YMCA of Lethbridge
Coalhurst, AB · Lethbridge, AB
1. Facilitate engaging and educational learning through various curriculum-based activities.
Added 1 hour ago
CM
2026-041 - PFT IT Specialist - Level 1
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Demonstrated practice of continuous learning.
Added 1 hour ago
CM
2026-002 - Casual Personal Support Worker (Residential Programs)
Canadian Mental Health Association HPE
Belleville, ON
- Part-time
…living environment and personal care activities while promoting learning and skills development. The PSW collaborates with members of the residential programs’ multi-disciplinary team in…
Added 1 hour ago
CM
2026-068 - PFT Personal Support Worker (Residential Programs)
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
…living environment and personal care activities while promoting learning and skills development. The PSW collaborates with members of the residential programs multi-disciplinary team in…
Added 1 hour ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
…Innovations is looking for an ambitious, self-motivated Account Manager to drive commercial success across complex, mission-critical networking…
Added 1 hour ago
GF
Business Development Coordinator
General Fusion Inc.
Richmond, BC
- Full-time
The Business Development Coordinator supports the Director of Strategic Partnerships in building and maintaining General Fusion's network of technical collaborations with national labs,…
Added 2 hours ago
SN
Seasonal Team Member, Hillcrest Mall
Saje Natural Wellness | Retail
Richmond Hill, ON
- Contract
…there. </p><h3><br>The impact you'll make:</h3><p>Reporting to the Store Manager, Retail Team Members drive our mission first-hand with our customers: you connect people to the healing…
Added 2 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice
Added 2 hours ago
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Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 2 hours ago
SH
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
- Full-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 3 hours ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…
Added 3 hours ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 3 hours ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
…responsibility, leading to assumption of a position as a Relationship Manager Business Banking, Cash Management or Business Credit…
Added 3 hours ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
…responsibility, leading to assumption of a position as a Relationship Manager Business Banking, Cash Management or Business Credit…
Added 3 hours ago
MC
Commercial Analyst
Meridian Credit Union
Owen Sound, ON · Barrie, ON
- $52,000 to $75,000 CAD / year
- Full-time
…responsibility, leading to assumption of a position as a Relationship Manager Business Banking, Cash Management or Business Credit…

Property Law Firm CB LLP

Client Care Specialist

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 8, 2026

Original job description

If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative, this is written for you.

You have worked in customer support. You have handled busy inboxes, answered calls, managed competing priorities and figured out how to keep things moving when everything seems to come in at once.

But you have probably done something else, too.

You wrote the email template everyone now uses because you were tired of answering the same question 20 times a day. You created a process for routing enquiries because things kept landing in the wrong inbox. You built a help article that eliminated an entire category of repetitive questions. You started using automation or AI tools because you knew there had to be a better way of doing things.

Nobody asked you to do those things. You just couldn't stand watching something stay broken when you knew how to fix it.

Then the company grew, and the opportunity to build moved somewhere else. Someone else owns the systems, someone else makes the decisions, and your job became answering the next ticket.

Now imagine joining a company where you are hired to do both: run the operation and improve it.

What this role actually is:
We are a 100-person firm operating across Alberta and Ontario, and every call, email, document and online enquiry that doesn't already have a designated person lands with our Client Experience team.

You will be part of the team responsible for making sure everything gets to the right place, quickly and accurately, while also turning potential client enquiries into new business.

The role has two parts: managing the front door of the firm and improving how that front door operates.

You will handle incoming communications across multiple channels, figure out what people need, route enquiries to the right teams and make sure nothing falls through the cracks. You will also speak with prospective clients, understand their real estate needs, explain our fees, follow up and guide them through becoming a client. You'll have the authority to quote fees, send engagement emails and assign lawyers.

But you are not just here to run the operation. You are here to improve it.

You will help build the routing rules, email templates, response standards, workflows and automation that make the team more efficient. You will use tools like Front, Dialpad and AI to find better ways of working, reduce repetitive tasks and improve the client experience.

This isn't a traditional reception or customer service role. It's a combination of client experience, operations and sales, with the opportunity to influence and build the systems you work with every day.

What this role requires
You should apply if:

You have spent at least three years in a customer-facing, customer support, client experience or customer operations role in a busy environment.
You've worked across multiple communication channels, including phone, email and online enquiries.
You can point to specific examples of processes, templates, workflows or systems you've built or improved that other people actually use.
You're comfortable speaking with clients, asking the right questions, understanding what they need and guiding conversations towards a decision.
You can confidently discuss pricing, qualify enquiries and follow up with potential clients without feeling uncomfortable asking for their business.
You're organized and have good judgment. You can manage competing priorities, recognize what needs immediate attention and make decisions without waiting for someone to tell you what to do.
You naturally look for ways to eliminate repetitive work, improve processes and make systems more efficient.
You're comfortable learning and using technology, including AI tools, automation and customer communication platforms.
You can work independently, take ownership of your responsibilities and suggest improvements rather than simply working around problems.
You're based in or willing to work from our Mississauga office.

You don't need experience in real estate or the legal industry. We'll teach you how a residential real estate transaction works, from the initial enquiry through to closing.

What matters more is your ability to communicate with people, understand processes, learn quickly and make things work better.

This role is not for you if:

You are looking for a remote or hybrid position. This role is fully in-office, Monday to Friday.
You are looking for a commission-based sales position. This is a salaried role.
You prefer being given a list of tasks and following instructions without questioning whether there's a better way.
You are uncomfortable speaking on the phone or handling a high volume of incoming communications.
You want to use this position as a stepping stone to becoming a paralegal or lawyer. This is a Client Experience and Operations role.
You prefer working within fully established processes and aren't interested in changing or improving them.
You think AI and automation are just passing trends. We see them as important tools in how modern businesses operate.

About Property Law
Property Law is a residential real estate law firm operating across Alberta and Ontario. We help people with their home purchases, sales and mortgages, and also operate under the RealEstateLawyers.ca brand in Ontario.

We are not interested in operating like a traditional law firm. We are a growing business that values good people, fresh thinking, technology and finding better ways to do things.
Our Client Experience function is built around modern communication and workflow tools, including Front, Dialpad and AI. We want people who are comfortable using technology and who understand that good client experience comes from more than just being friendly. It comes from having the right systems, processes and people in place.

You will work closely with a manager who understands software support and operational improvement, and you'll have the opportunity to influence how this function develops as the firm grows.
The lawyers and local teams take over the client relationship once you've successfully handed the matter over. That means you can focus on doing your part exceptionally well, making sure the next person who contacts us receives the same great experience.

Practical details:

Location: Calgary, Alberta.
Work arrangement: Fully in-office, Monday to Friday.
Hours: 9:00 a.m. to 5:00 p.m.
Employment type: Full-time.
Start date: As soon as we find the right person.

How to apply:
Apply via link along with your resume, answer these two questions (keep it concise, a few sentences each is fine):

Tell us about a process, template, workflow or system you built or improved in a previous role. What wasn't working, what did you change and what difference did it make?
Imagine someone calls Property Law asking how much it costs to handle their home purchase. How would you approach that conversation to understand what they need, explain our fees and move them towards becoming a client?

Apply About employer

More about this job

Responsibilities

You will manage incoming client communications across multiple channels, route enquiries to the appropriate teams, and guide prospective clients through the onboarding process. Additionally, you will be responsible for improving operational workflows, email templates, and automation systems to enhance team efficiency.

Requirements

Candidates must have at least three years of experience in a customer-facing or operations role and demonstrate a track record of building or improving processes. You must be comfortable working fully on-site, possess strong organizational skills, and be proficient with modern communication and automation technology.

Skills

Customer Support
Client Experience
Operations Management
Process Improvement
Sales
Communication
Workflow Automation
Front
Dialpad
AI Tools
Problem Solving
Time Management
Data Entry
Relationship Management
Technical Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Operations
Sales
Front
Dialpad
AI
Automation
Workflow
Process Improvement
Real Estate
Legal
Client Relations
Communication
Inbound Sales
Onboarding
Efficiency
Problem Solving
Time Management
Customer Support
Business Development

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